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I ordered a hair bundle from Ali Lux VIP hair store and they send it to me, but I returned it. The seller promised to refund my money when they receive the package. After a lot of conversation between me and the seller, he said that they did not receive any message from DHL. By tracking the order I saw that the package was destroyed. I immidiately contacted DHL and they told me that the seller gave the order to destroy the package. When I...
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2.5
#1013108
Although I have had some success when ordering products from Aliexpress, ordering from JIANGLIANG was not one of them. I ordered a computer mouse, which arrived damaged. Although I immediately notified the seller, all I got was months of useless responses, which was just a delay tactic, making it harder to dispute the purchase with Aliexpress' Buyer Protection. Although I provided 2 pictures of the damage, Aliexpress obviously could see them on...
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1.0
I liked
  • Affordability
I didn't like
  • Item description inaccuracies
  • Claim buyers protection
  • Also
#1009650
I ordered a thing and afterwhile I canceled the order and aliexpress told me that they paid back money but its not in my bank account yet,whenever i ask to them they keep give me the same answer over and over again,it has been one month and they didnt give me my money back,they are the true scammers dont buy anything from them they are so bad really bad scammers. I called my bank and they said they cannot do anything since there is no such...
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#1009317

Short Review for February 21, 2017

#1011952
1.1
They force me to accept seller 50% refund even if got damage items and scratches on it so I did not accept that offer They are showing something on the picture and sending very low quality anyhow I already informed to credit card It's thousands time better Amazon who is taking care for buyer And customer service is much better then Aliexpress
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Bellablue Store Review

#1009149
1.0
Seller (Bellablue Store) sent me a $20.00 smart watch (q18) instead of the $90.00 smartwatch (kw88) that I ordered. They said they would send the right one but neve did. I want them banned from Ali express. I couldn't open dispute because I confirnrd order the day after I ordered trying to to track it. Seller promised to ship right item but never did. (Bellablue Store)
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Aliexpress Customer Care Review

#1000761
2.5
No person to person customer service. Weeks to get a refund 6 weeks and thats with continues contact with Aliexpress. Buyer be ware! Dont use Aliexpress
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Short Review for January 16, 2017, pc_bad_quality

#992123
When you order from a company overseas that claims great prices, quality product, and minimal shipping, beware! They will take your money, gladely, but won't honor your order. They know that you won't spend countless dollars and time to rectify an order. They've got your money and there is little to nothing you can do. Learn the lesson, 'buy cheap shoes, get cheap shoes, or no shoes at all."
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-------0 STARS THIS *** *** THIEVING BUREAUCRATIC COMMUNIST COMPANY HAS NOW RIPPED ME OFF 6 TIMES. Everything on this site is in undecipherable pidgin English. There are not two braincells to rub together from ANYONE in Management, There are too many ripoff sellers that management does nothing about. Customer DisService is the absolute WORST in the galaxy and is only thru hours-long USELESS CHATS transmitted in 150-character segments. They ask...
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1.4
I didn't like
  • Managaement
#1007848
In November 2016 Aliexpress announced a "singles week" promoting discounted products. I ordered quite a few items destined for Christmas presents. A couple of items arrived but very late. After FOUR months most of my orders were still not delivered. After some irate messages from me a couple of suppliers reluctantly made refunds. One supplier - CARSUN 01 SHOP never communicated with me during the 4 months they had my money. Under pressure they...
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2.6
#1007806
When everything goes well - it's ok. Just wait 1-2 months for an order to arrive and you'll get it. But, once there is an issue (e.g. the order is not arriving before the customer protection expires) you're in bad luck. They first harassed me insisting that the order did come. Other sellers have sent a bunch of irrelevant tracking numbers that work only in China and do not work in the US. Then, they closed the account with a bunch of unfulfilled...
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1.6
I liked
  • Vast range of affordable products
I didn't like
  • Dispute policy
#1006164
Hello, I purchased a wig from Natural Hair Crafts Factory in November 2016. After receiving the wig, the length was too short, and I e-mailed the seller Evan Zhang who instructed me to return it. I sent money via Paypal to pay for another wig which I ordered in 20 inches. I received the second wig and the first wig was sent back. I have kept communication with Evan Zhang who assured me that I would get my refund. By the end of December 2016, my...
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#1006027
The worse online shopping experience was with this mega conglomerate of alibabas thieves. I have bought a couple of things that were not too bad, yet did not feel I got a bargain. I just felt I paid for cheaper quality with the adequate price. The problem is that I am one of those customers that wonders if my purchase was lost in the mail and being used by someone else at my expense. Aliexpress will take for example 45 days to deliver something...
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2.0
I liked
  • Dream and received nightmare
I didn't like
  • Wrongly billed
  • Misleading product pictures
  • Rude service
#1004630
So yeah, I had a similar problem with Aliexpress as a Buyer myself; I'm very familiar with Ebay, Amazon and other well known power selling and buying site, also familiar and have a lot of respect for Paypal, they are very easy and safe to work with, never had any issue that I could not resolve and or do good on my transactions in any of them. Must we all note that these great companies are American base, but my battle got started when I decided...
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#1004261
I have used Ali express before and had good experience until I bought a wig from QINGDAO SILK BEAUTY PRODUCTS CO LTD. The picture was nothing like what arrived and after sending the wig back a gent called RICH LIU told me it's Chinese New Year so they have not received the wig then when I shown him the tracking said delivered he stopped replying. DO NOT BUY FROM THIS VENDOR and Ali express do nothing to help you either.
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