In January of 2017, I began to shop for seeds to grow this year during the summer season when came across AliExpress.com. They offered a huge selection from various sellers with low prices.
So I began ordering. When the seeds came in I would open the package and do a quick inspection to make sure there was no damage and the product was correct. The seeds have not been authentic. They have been fake counterfeit seeds.
So I have taken pictures and disputed the seeds that have came in with the sellers... During these disputes I realized that all the stores I was buying seeds from were owned by the same seller. I immediately tried to cancel any orders that hadn't been shipped but the seller refused and continued to ship the fake seeds anyways.. I complained to aliexpress customer service center via chat on March 24th.
The customer service agent replied saying that I would have to dispute items as they came in and gave me a link to file a report in the performance center. I filed 2. They emailed me March 25th saying they found the listings "are neither prohibited nor controlled item(s) under our Product Listing Policy".. SO I continue to try and get my money back as these fake seeds have arrived, taking pictures and opening disputes.
Now Aliexpress has punished me for disputing the seeds and deactivated my account. They're saying I had too many disputes... Obviously many things were ordered in the same time period, so I can't help that they have came in all at once and I have had to dispute them at the same time.. AliExpress has taken my right to dispute despite the fact I have provided accurate detailed evidence to make my claims.
They are aware of this seller and have done nothing to stop the on-slot of counterfeit items coming from her multiple stores. All of that sellers stores are still open! I have totally been scammed and now I'm being punished by the company who is supposed to protect me as a seller AGAINST counterfeit items. I have corroborating pictures and emails.
I have also kept the FAKE seeds this seller has sent as evidence. I complained to the BBB, FTC, and my state attorney general. I suggest people use paypal when making transactions..
They can dispute claims when the company refuses to help. I've attached 1 of hundreds of photo's I have taken as evidence.
Review about: Aliexpress Customer Care.
Reason of review: I was punished for being sold fake seeds....
Monetary Loss: $100.
Preferred solution: Full refund.