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Aliexpress Online Order Review

3.0
Details
aliexpress have the worst customer service center. STOP buying from alibaba group seller
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Review
#776273 Review #776273 is a subjective opinion of poster.
Reason of review
Poor customer service
1.3
Details
Received fake product, escalated dispute, Aliexpress doing nothin, extending time
Hi, I had ordered a FIYTA watch from a seller from Aliexpress, upon receiving the product, it came out to be fake one with FIYTA make on the outer dial and some other MIYOTA make in the inner part. The documents too provided with the product appeared fake and hand...
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1 comment
Anonymous
#1116473

Of course it would be fke.be happy you got anything and it looks halfway decent

Review
#775517 Review #775517 is a subjective opinion of poster.
Cons
  • Poor support
  • I have to wait if the sellers mistake
  • Fraudulent charges
Reason of review
Not as described/ advertised
Loss
$1303
Preferred solution
Full refund
Tags
  • Fake Products

Aliexpress - Southeast Asian shoe bag clothing store - Stole my money

1.0
Details
Arbitration 4017002539ALIEXPRESS YOU STOLE MY MONEY!!!THE ABSOLUTE WORST COMPANY EVER THEY LIE SAYING THEY WILL DELIVER WHEN THEY DONT!!!! AND THEN WONT REFUND MONEY. PAID AND NEVER RECEIVED PRODUCT. ALIEXPRESS DOES NOT STAND BEHIND THERE WORDING "We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described. " SOUTHEAST ASIAN SHOE BAG CLOTHING STORE - Never delivered product that was ordered on Nov 11, 2015 Seller guaranteed on-time delivery within 39 days. After 50+ days response from seller "we have to send". Aliexpress released my funds to them at 60 days. After many messages starting at 42 days stating item has NOT been received and I demand a full refund per seller on-time delivery guarantee. I will NEVER do business with Aliexpress EVER again and I will continue to post Buyer Beware notices.
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Review
#775445 Review #775445 is a subjective opinion of poster.
Cons
  • Dishonest sellers
Reason of review
Pissed off
Loss
$23
Preferred solution
Full refund

Aliexpress - Kindle Review from Madrid, Madrid

1.0
Details
My boyfriend bought me a "kindle" here for Christmas. It arrives a three weeks later than advised. When it eventually arrived it would not register to my Amazon account. Amazon then told us that the serial number doesn't exist. I can't buy books from Amazon because it won't register to my account. We filed a complaint with the seller who responded "this kindle is fine thanks". We appealed this and were asked for proof. It was all sent to them and now they are saying we can have twenty euro back because it still works but doesn't exactly match the description. It's not a genuine product which means by their returns policy we should get a full refund. It's described as a genuine kindle and clearly isn't so it doesn't match any of the description. Would never use this site again.
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2 comments
Anonymous
#1122931

hmm

Daisy_2016
#1098865

Hi there, sorry to hear that.

AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:

http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link:

http://m.aliexpress.com/chooseCustomerService.htm

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Review
#774888 Review #774888 is a subjective opinion of poster.
Reason of review
Order processing issue

Aliexpress in New Delhi, Delhi - Total Scam. Worst shopping site

1.4
Details
This has been the worst shopping site. They take shipping amount, never send the package, return the product cost and enjoy shipping amount without any efforts. There is definitely no shop out there. It’s a scam. They are making money thorough shipping cost which they never spend as they never send the product. I tried this site 7 times and never got the product. Complete scam. Order only if you want to *** yourself off. Recommend not to buy anything from this website.
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1 comment
Daisy_2016
#1098258

Hi there, sorry to hear that.

AliExpress provides 24*7 online support, it's easy to reach.

They will help you:

1.If you are using pc, please use this link:

http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link: http://m.aliexpress.com/chooseCustomerService.htm

Review
#774072 Review #774072 is a subjective opinion of poster.
Cons
  • No customer protection
  • No delivery of product
  • No space to complaint over
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Better service. Atleast commit to delivery if you take order

Aliexpress in Hialeah, Florida - Good never received

3.8
Details
Merchandise did not arrived the seller provide a fedex tracking number that was originally created trough a fedex system but the box never was release to fedex. Aliexpress paid the seller even when we request extension protection. Aliexpress claim now that we did not took action when we did all it's a dirty game, seller does not answer me and aliexpress paid the seller even when we notified that the goods was not arrived on time. Aliexpress action against the seller could be possible but you will never see your money back easy like that new seller new scam.
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1 comment
Anonymous
#1191788

It's been since last December I ordered hover board and never received and no way to connect with shipping 285.00 that's theft I guess I'm contacting my credit card company.

Review
#774061 Review #774061 is a subjective opinion of poster.
Pros
  • Some are honest retailers
  • Great prices
Cons
  • Poor extension protection
Reason of review
Problem with delivery
Loss
$203
Preferred solution
Full refund
Tags
  • Aliexpres Buyer Protection
1.9
Details
undelivered goods - Nov 11, 2015 ordered from AliExpress Seller: Southeast Asian shoe bag clothing store has NOT provide tracking number nor has proof item was sent. Buyer has NOT received product and demands AliExpress stand behind their Buyer Protection and refund...
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1 comment
Daisy_2016
#1098261

Hi there, sorry to hear that.

AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:

http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link:

http://m.aliexpress.com/chooseCustomerService.htm

Review
#772103 Review #772103 is a subjective opinion of poster.
Pros
  • What was advertised
Cons
  • No more shopping on aliexpress
Reason of review
Poor customer service
Loss
$22
Preferred solution
Full refund
Tags
  • Dispute Case No 4017002539
I too am lured in by great prices and thought I'd give it a try. I bought about 25 dollars worth of stuff at AliExpress.com, it was only few weeks ago, so I'm still waiting for the verdict. I read the reviews and thought as long as I stay with venders that have a...
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Review
#770533 Review #770533 is a subjective opinion of poster.
Purchased a hoverboard through this sham of a site with a retailer Digital Factory&Clothing Lizero Market. Received hover board late to find the product worked for 20 minutes. When plugged in to recharge the plug sparked and hover board never charged. In order to...
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1 comment
Daisy_2016
#1094890

Hi there, sorry to hear that.

AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:

http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link: http://m.aliexpress.com/chooseCustomerService.htm

Review
#770250 Review #770250 is a subjective opinion of poster.
Reason of review
Bad quality
Order was never shipped, Cindy said would refund. Made many excuses until time ran out, always saying she would refund. Asked for card info again pretending that they did not have information. They had original card info when they took my money. Then said it would be...
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1 comment
Daisy_2016
#1093534

Hi there, sorry to hear that.

AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:

http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link:

http://m.aliexpress.com/chooseCustomerService.htm

Review
#769054 Review #769054 is a subjective opinion of poster.
Reason of review
Order processing issue