Anonymous
map-marker Toronto, Ontario

Order canceled but charged for it

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Instead of refunding the amount, I was charged again. The same amount is posted on my credit card. No good.
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User's recommendation: avoid

Chris W Cbp

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Verified Reviewer

Impossible to contact anyone

You have rejected my request for a refund on faulty goods and rejected the appeal citing not enough information and the request was out of time! Impossible as the goods have only just been received, I sent photos and a full description of the issue. This is hopeless customer service. You should discuss this refund with me personally rather than rejecting it through an automated service.
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Loss:
$10
Pros:
  • Cheap goods
Cons:
  • Impossible to contact anyone and sellers not helpful in discpute

Preferred solution: Full refund

User's recommendation: Don't purchase through AliExpress unless you want to lose money!

Stacey C Zhn

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Verified Reviewer

I can't purchase my item

All know I dont get to no one. I Stacey Ann Campbell need you to let go my account. Because I want do some payment. You steal so much of my money
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Loss:
$6000
Pros:
  • Mess
Donna C Lgi

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Verified Reviewer

Cannot get to section to make payment!!

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I have been trying for hours to get to the section to make the payment for the products that I want, and the site will not let me get to the payment section. Perhaps this isn't a real company. It's probably a scam.
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Preferred solution: An ability to make payment or notification that it's not a legitimate company.

User's recommendation: Don't waste your time.

yossi a Yhj

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Verified Reviewer
| map-marker Courbevoie, Ile-De-France

Not geting reply on order not received

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Updated by user Nov 02, 2023

Pure customer service.. they did not reply to my mails on order not delivered, evrn they reportvit as closed. I wont use them anymore.

Original review Oct 18, 2023
My order - 817562****954274 was NEVER received, and suddenly I get your email that say: "Your order 817562****954274 is closed". again - it was never received. I sent email twice - didn't get even reply.
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Loss:
$16
Pros:
  • Cheap
Cons:
  • Complicate to get contcat

Preferred solution: Deliver product or service ordered

User's recommendation: Think twice before you order...

Nwgafou R

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Verified Buyer
|

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Verified Reviewer

Needing help , Items have problem

Aliexpress - Needing help , Items have problem
HI, Wishing to know whete m'y ordre N 817593****519825 is . Because I haven't haven't received any thing as per the messaged sent to me everyday. Indicating that it has been handed over to m'y country.
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Loss:
$33

Preferred solution: Deliver product or service ordered

User's recommendation: 0000000000

Stanton W

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

My debit card was hacked and used

My card has been hacked! I'm not satisfied with the customer service! I have yet talked to anyone about my issue!
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Aeisha Yns

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Verified Reviewer
| map-marker New Bern, North Carolina

Can't get my order

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Never received the order and can't get nowhere with the seller and said I didn't order from them have bank statements too proof.
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User's recommendation: Buyers be Ware

Resolved
Patricia C Eok

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Verified Reviewer
| map-marker Melbourne, Victoria

Resolved: Did not receive my whole order

On the17/9/2023 I ordered three Bingo t shirts online. I paid $71.76(Australian dollars) and was also charged$2.15 Int transfer fee!

I received a parcel last Friday which only contained ONE t shirt!

So very disappointed!!!

I was so pleased that they came so quickly but very disappointed there was only one in the parcel.

Could you please look into this for me and send the other two as quickly as possible please and could I please change the size to XXXX ?

There should be a Black one with Bingo Queen and a Blue one with something likeI dont need Therapy. I just need Bingo!!

Hoping you can help me, Trish Carter

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Corrin R Pxx

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Verified Buyer
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Verified Reviewer

Did not receive my order

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Aliexpress - Did not receive my order
Aliexpress - Did not receive my order - Image 2
Could not reach anyone by phone. Cannot get password to reset and beyond pissed I paid 69 dollars for a product that never arrived.
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Loss:
$69
Cons:
  • Everything about ali

Preferred solution: Deliver product or service ordered

User's recommendation: Don't not order anything.

Karine V Mrl

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Verified Reviewer

A product not DELIVERED

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Aliexpress - A product not DELIVERED
I ordered something at ali , VAVO STORE , it was not DELIVERED and the owner rond me to be patient , be patient.. and when the date was past to open dispute , nothing . I send messages and messages , even to ali but , nothing .. Realy not helpfull and so i lost my money Sad Angry
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Loss:
$5

Preferred solution: Full refund

User's recommendation: Watch out !!

Shailendra P Bsz

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Verified Buyer
|

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Verified Reviewer

Online business froud

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Aliexpress - Online business froud
Aliexpress - Online business froud - Image 2
Updated by user May 18, 2023

Only fraud happens here, online people do the work of looting money from people.

Updated by user May 18, 2023

All froud man my loss 500 dollar

Original review May 15, 2023
I was contacted through the ad, I was told that you do not have to invest money After that they started demanding money, little by little my 2000 riyals got stuck.Later I did not have money, so I was told to take a loan from the bank. The work of looting people is being done by giving full advertisement, I have the link
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Loss:
$500

Preferred solution: Full refund

User's recommendation: This company is froud

Benedicto Ryq

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Verified Reviewer
| map-marker Alton, Illinois

Confirm a price before I order the item

All you do is send your customer in circles and I never can talk to anyone. Do not order off of this company.
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Tolulope O Yur

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Verified Reviewer

Need immediate help

I ordered a human hair wig from this company called their name on AliExpress CEXXY OFFICIAL STORE.. I ordered it on October 11 which it suppose to deliver on October 23.

Uptill now I haven't received it. I contacted the seller, the seller said I should confirm the item and said no longer want ,when I have not received the wig .I told the seller that the debit card that I used to ordered has been stolen and it as been replaced. It not going to be easy to get my refund back .i told the seller to resend another wig instead of refund. The seller refused to resend it.

This is the tracking number 921449****430480****33 and order ID number 817707****377994.

Please i really need help . I attached our conversations

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Preferred solution: Deliver product or service ordered

Tyler Gep

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Verified Reviewer
| map-marker West Memphis, Arkansas

Package wasn't delivered

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Insufficient address but I received my other order at the same address I ordered camouflage jacket & boots I got jacket no boots
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