Arthur H Eah

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Verified Reviewer
| map-marker Shakopee, Minnesota

I have not received my purchase

Aliexpress - I have not received my purchase
The store I'm purchasing from has given me the runaround since May 11th it is now October I have not received my package
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User's recommendation: I recommend that customers not use Melody guitar store

Dirty R

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Verified Reviewer

Steal

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Aliexpress - Steal
I ordered a mobile phone, but they gave me an empty box, according to the packaging, there is no possibility of theft at the post office, I am sure that the theft was done by the seller.
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User's recommendation: Never buy expensive appliances from another continent, after a month of waiting they gave me an empty box and I feel like an idiot.

Makhosonke Z

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Verified Reviewer

I want to collect my parcel

I have received an email saying my parcel is ready for collection, but the address where i should go and collect my parcel is not clear for me, at least if i can get the name of place then i will be able to go and collect it.
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Preferred solution: Deliver product or service ordered

Madison P Flb

Never got refund

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AliExpress shows they delivered my item and I never received it. I tried contacting customer service and they were giving me a hard time about a refund. I had to submit over 4 different cases.
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Loss:
$142

Preferred solution: Full refund

Grace A Kci

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Verified Reviewer
| map-marker London, England

I need a refund!!!!

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AliExpress was unable to properly give me a refund when the items were not delivered to my house, which is a big problem. The whole refund process was honestly just terrible and could be better. I need my money back right now.
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Loss:
$100
Pros:
  • Diversity of products
Cons:
  • Inability to understand the customers problems
  • Bad judgement on refunds

Preferred solution: Full refund

User's recommendation: Double check everything

AKACHUKWU O

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Verified Reviewer
| map-marker Ibadan, Oyo State

Refusal to refund my money

Hello Team,

I'm sorry I have to take this measure of contacting, it's because the team on the Aliexpress App is either misleading me or just not competent.

I purchased an item (a car stereo) for my car. It claimed it has Android Auto software and Apple Carplay software.

When the item arrived, I discovered it was false, as my phone and other phones could not connect to it. I complained to the seller and they said it was a software issue, that they would send an updated version of the software to my email.

I got the email of the software, but unfortunately, when I tried it, it also did not work. I notified the seller about this and they requested that I should give them some time to travel for the Chinese new year festival coming in February, and that after the festival they would look into the matter, this was in January. At this point I realized the seller was just being deceptive and was only playing for time so that the window for filing a dispute would elapse.

I contacted the Aliexpress team on the chat and they told me I did not have to worry, that I should file a dispute and return the item and I would get a full refund of the item cost , as well as the shipping cost for the return.

I followed their instruction and returned the item through DHL. I also went to the dispute page and updated it with the return information necessary.

I also contacted the Aliexpress team and they said that once the seller receives the item, I would get the full refund. I contacted them yesterday to notify tham that the seller had received the item since the 19th of February but I had yet to receive my refund. They asked that I should notify seller about the return (which was surprising because the whole information is online for the seller to see).

I went ahead and notified the seller and also requested for the refund of the DHL fees.

The seller replied that I should not return the item yet, that they would send another software after the new year festival (because they thought I was bluffing probably). Their plan was to keep delaying so that the dispute time would elapse. I then send them the tracking number from DHL. At this point it dawned on them I wasn't joking, so they became angry and said they will only return the item cost and not the DHL fee.

I reported it to Aliexpress on chat and they assured me that the full refund will be made, that I should ignore the seller.

I also told them that I saw a message on the dispute page request that I agree to a partial refund of $145 or reject it and wait for full refund. I clicked on "reject and wait for full refund". They said I did alright, that it's obviously the seller trying to play games (It was weird because I was wondering how the seller would have access to the dispute page). I also messaged the seller to stop playing games but I noticed I could no longer message him/her.

However, to my shock, I checked my Aliexpress profile this morning and saw a message that I will be receiving a refund of $145.

I immediately contacted the team on chat and they said that I was the one that chose that option. That is a lie! Why would I purchase an item for $291 and also spend $61 in shipping it back and then accept $145 refund?

I have come to the conclusion that the team on the Aliexpress app are conniving with this seller to mislead and bully me and I will not accept this.

Please I beg of you to intervene and ask your team not to send any money to my account if it's not the FULL REFUND. I will not accept $145.

I spent a totla of $352 and you want to return $145.

PLEASE I BEG YOU, INTERVENE. Please find details of the store on Aliexpress and the order ID below:

Order ID: 818385****383149

Store Name: Junda Navi Franchised Store

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Lashae B Ucn

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Verified Buyer
| map-marker Baton Rouge, Louisiana

Haven’t received my package

Aliexpress - Haven’t received my package
Aliexpress - Haven’t received my package - Image 2
Havent received my wig an its saying its been delivered its been weeks ago I need my wig I havent gotten it an its not in my mailbox where was it delivered because it wasnt delivered to me.can someone contact me are reach out to me about my wig I paid 62.00 dollars for I need some answers now plsss contact me asap
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Loss:
$62
Pros:
  • Wig

Preferred solution: Deliver product or service ordered

User's recommendation: Looking for my item from weeks ago

Anonymous

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Verified Buyer
| map-marker Cape Town, Western Cape

Never received my order

Aliexpress - Never received my order
Aliexpress - Never received my order - Image 2
I have ordered christmas pillow cases in march and have not received my order My order number 816546****328777. I was so excited when i placed my order but now 4 months down the line nothing . W keep getting a message saying order has been received and i can assure you i did not receive anything. Is there anyway Aliexpress can try to locate my parcel and arrange to have this delivered to me ASAP[
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User's recommendation: Really?

Anonymous

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Verified Buyer
| map-marker Singapore, Singapore

Undelivered items

Several of my items is not been delivered please provide me the company office in Singapore Please ask the company to be honest GOD knows what are you doing
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User's recommendation: Don’t buy anything from unscrupulous AliExpress

Cheryl L Mob

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Verified Reviewer
| map-marker Iowa City, Iowa

Charged my card five times

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You charged my card 4 times and I didnt order anything, I dont have my debit card connected with aliexpress
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User's recommendation: Do not deal with this company

Sultan M Oti

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Verified Reviewer

Scammmm I didn’t recieved my order

Aliexpress - Scammmm I didn’t recieved my order
I was scammed theyy took my money also i order a shoeee from there shop now its says that errorrr the shoe is not available the account name is :shop110299**** store The account scammed me i need my moneyyy backk ali express give me my money backk or i will case on ali express company
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Loss:
$6

Preferred solution: Deliver product or service ordered

Victoria B Rtg

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Verified Reviewer

My list wig

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My package still aint been here its been almost 2 months.. order Sept 18 and here its Oct19 I need it.
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Pros:
  • Pretty good
Cons:
  • Take too long

Preferred solution: Deliver product or service ordered

Shannon L Odw

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Verified Reviewer

Locked out of account

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I had to switch phones and phone number. When i tried to sign back into my account it sent the verification code to my old phone number. Please help me get back into my account. Thanks Shannon Luebbe
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Pros:
  • Low prices

Preferred solution: Back into my account

Conrad G Jte

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Verified Reviewer
| map-marker Hopkinsville, Kentucky

Tracking package

Aliexpress - Tracking package
Aliexpress - Tracking package - Image 2
Called to get an update on my order. Call went to voicemail. I left a detailed message of why I called. I still as of this date (2 Oct 2023) haven't heard back from anyone at AliExpress.
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User's recommendation: Do not order anything from AliExpress

Garnette Hmb

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Verified Buyer
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Verified Reviewer
| map-marker Abu Dhabi, Abu Dhabi

I placed the but I didn't receive my parcel

Aliexpress - I placed the but I didn't receive my parcel
23 October I placed a wig. Track number 817599****167124 then they sent email state that I received my order while not.if Im trying to track theres no vilid information cause all the information shows that I received the parcel.
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User's recommendation: I would like Ali express to track my order.

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