Aliexpress
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerPackage damaged
Preferred solution: REPLACE MY ITEM PLEASE
User's recommendation: Do not buy from them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiona Laser hair removal
- Good customer service
- Sellers can be liars
- Seller cheap me
- Difficult to navigate site
Preferred solution: Full refund
No llega mi pedido supuestamente tenia que llegar el 8/25/2023
Even if the refund status is completed, the refund has not yet been received.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasWONT EVER BUY FROM YOU AGAIN - YOU ARE CROOKS
User's recommendation: NEVER BUY FROM THAT WEBSITE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t not receive my package.
- Good price
- Not very good sellers
Preferred solution: Full refund
User's recommendation: Don’t buy from AliExpress with certain sellers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boksburg, GautengParcel
I never received my item I received nothing I ordered over a month ago the 3rd of September 2023 and as far as I can see is that my order went to CANADA and not south africa what is this I paid for it and I never received anything and who is supposed to have delivered it?? As it was supposed to have delivered to my address.
- Still waiting for my parcel
Preferred solution: Deliver product or service ordered
User's recommendation: Cannot get hold of company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerREfund
Nothing HAppen! they insisted that the oreder already close but we inform them from the start we recieve the product that the parcel is not working.....
and sent the video as well as per their request.... but still nothing happen... ca you do something to that..
just take your item here and refund the money... Thank you...
Preferred solution: Full refund
User's recommendation: International Pinduo seller is not reliable, they dont change the defect item or return back the money, they will response very late and later they reply to you that the order is already closed.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't recieved item (battery)
I need to get a refund for the first set of orders due to the glitch.
- Access to unique items
- No human customer service only robots
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Moscow, Central Federal DistrictNeed help w/ order placed
- You are the most difficult company to order from
Preferred solution: 1 order refunded if i ordered twice. I dont even know if my order went through. I cant even put in my address for this complaint
User's recommendation: I wont
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lima, LimaNo llega mi priducto dice que eda direccion no existe u yo vivo ahi hace 20 años x fvr chequeen bien antes de enviar
User's recommendation: Chequear bien la direccion antes de enviar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLego sets I brought
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Leicester, LeicesterI need help with my orders
User's recommendation: Disapoointed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Canberra, Australian Capital TerritoryI want refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Olney, EnglandRUN! STEALS MONEY AND NO ORDER
RUN! BEWARE!
DO NOT DOWNLOAD APP! SCAMMERS AND THIEF THEY KEEP YOUR MONEY AND YOUR ORDER!! I GOT CARDED FOR A PLUTO SHIRT?
PLEASE STOP PUTTING FAKE EMPLOYEE REVIEWS AS GOOD CUSTOMER REVIEW. ITS ANNOYING.
YOUR BBB RATING IS F. YOU HAVE NO CUSTOMERS!!!
Okay, Im out about $60 dollars and reading the other complaints that is nothing to the $1,500 to 8k people are out by Ali Express.
I ordered Disney items for vacation. ALI Express they combined my orders. Okay CHARGE ME 3 TIMES IN SHIPPING FEES AND LOSE MY ORDER.
Thank you, Sir may I have another. I was in the app all day long and I notice that they ship my order to the WRONG ADDRESS! THEIR SHIPPING DEPARTMENT JUST PUT THE 2ND LINE ON THE LABEL not the first- and second line. MINOR DETAIL.
I contact the seller right away and they blamed ME for the wrong address. Sorry I didnt know that I was working for your shipping department. I went down to my local Post Office told them what happen. I hear the Postmaster in his office yell Was that stuff from Ali Express?.
Dang he is good, so what is tonight winning lottery numbers buddy? I said yes, they had the wrong address. He told me he gets tons of packages with wrong addresses from them and that he sends it all back including my order. The Postmaster sent my order back not me never saw the package or wouldnt be out $60.
You look the order tracking info it clearly says, return to sender, insufficient address. I explain I have more packages coming shipped wrong address. He says, I need your id. Really carding me for a Pluto shirt.
I said ok. I give him my id. He was able to send me the other packages with the wrong address.
Now a word from Ali Express App, THEY SUCK A 5-YEAR-OLD CAN DO BETTER!!
So, the tracking part of their App, says package its in NY and no update since 4/21. But the app is having technical issues to check back later.
hmm tech issues over a month? I thought my IT department sucked!
So, I go in and dispute the order and say NEVER RECEIVED! Pretty clean cut. ONLY TO FIND OUT 4 HOURS LATER THEIR SELLERS WILL GO INTO YOUR ORDER AND CLOSE THE ORDER STATING NO REFUND!!!
SHAME SHAME SHAME!!!
I KNOW YOUR GAME!
WTF!? Let me get it straight, I dont get the order and you keep my money?? ON WHAT PLANET!!! THIS IS THEFT!!
BBB WAKE UP!! Ali Express is proud of their F rating!
Now lets go into the App and hit the headset top right corner. Yeah, I found help! Go Me Go ME!
Only to see a screen come up with a bunch of questions. Okay I pick this question they all go to the next screen. So, pick ANY question you want it doesnt matter. A question comes up asking you if the help you got was helpful?
With ONLY 2 buttons: helpful and helpless? WTF is helpless? Where is the help? Why not yes and no?
Hello? Knock knock Helloo can I get a little help?
Anyone Anyone
I GOT NO MONEY AND NO ORDER! NO MONEY AND NO ORDER!
- Steal money
- Ships wrong address
- App horriable
Preferred solution: Full refund
User's recommendation: RUN! BEWARE! DO NOT DOWNLOAD APP! SCAMMERS AND THIEF THEY KEEP YOUR MONEY AND YOUR ORDER!! I GOT CARDED FOR A PLUTO SHIRT? PLEASE STOP PUTTING FAKE EMPLOYEE REVIEWS AS GOOD CUSTOMER REVIEW. IT’S ANNOYING. YOUR BBB RATING IS F. YOU HAVE NO CUSTOMERS!!! Okay, I’m out about $60 dollars and reading the other complaints that is nothing to the $1,500 to 8k people are out by Ali Express. I ordered Disney items for vacation. ALI Express they combined my orders. Okay CHARGE ME 3 TIMES IN SHIPPING FEES AND LOSE MY ORDER. Thank you, Sir may I have another. I was in the app all day long and I notice that they ship my order to the WRONG ADDRESS! THEIR SHIPPING DEPARTMENT JUST PUT THE 2ND LINE ON THE LABEL not the first- and second line. MINOR DETAIL. I contact the seller right away and they blamed ME for the wrong address. Sorry I didn’t know that I was working for your shipping department. I went down to my local Post Office told them what happen. I hear the Postmaster in his office yell “Was that stuff from Ali Express?”. Dang he is good, so what is tonight winning lottery numbers buddy? I said “yes, they had the wrong address.” He told me he gets tons of packages with wrong addresses from them and that he sends it all back including my order. The Postmaster sent my order back not me never saw the package or wouldn’t be out $60. You look the order tracking info it clearly says, “return to sender, insufficient address”. I explain “I have more packages coming shipped wrong address”. He says, “I need your id.” Really carding me for a Pluto shirt. I said “ok”. I give him my id. He was able to send me the other packages with the wrong address. Now a word from Ali Express App, THEY SUCK A 5-YEAR-OLD CAN DO BETTER!! So, the tracking part of their App, says package it’s in NY and no update since 4/21. But the app is having technical issues to check back later. hmm tech issues over a month? I thought my IT department sucked! So, I go in and dispute the order and say NEVER RECEIVED! Pretty clean cut. ONLY TO FIND OUT 4 HOURS LATER THEIR SELLERS WILL GO INTO YOUR ORDER AND CLOSE THE ORDER STATING NO REFUND!!! SHAME SHAME SHAME!!! I KNOW YOUR GAME! WTF!? Let me get it straight, I don’t get the order and you keep my money?? ON WHAT PLANET!!! THIS IS THEFT!! BBB WAKE UP!! Ali Express is proud of their F rating! Now let’s go into the App and hit the headset top right corner. Yeah, I found help! Go Me Go ME! Only to see a screen come up with a bunch of questions. Okay I pick this question they all go to the next screen. So, pick ANY question you want it doesn’t matter. A question comes up asking you if the help you got was helpful? With ONLY 2 buttons: helpful and helpless? WTF is helpless? Where is the help? Why not yes and no? Hello? Knock knock Helloo can I get a little help? Anyone Anyone I GOT NO MONEY AND NO ORDER! NO MONEY AND NO ORDER!
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Hi Dear! I read your story, we are on the same boat...
:( Check out: https://***/JDfsHR7n76 It's my petition, I was cheated and I'm waiting my 2000 dollars refund. That's why I created this petition, we are stronger together! Sign it and share it! We are small one by one, they don't care about us, that's why we need this petition and collect all people who were cheated!
Thank you! Suzan