Lily S Lpj

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Package damaged

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Aliexpress - Package damaged
Aliexpress - Package damaged - Image 2
Aliexpress - Package damaged - Image 3
Package arrived clearly ripped open and re taped shut. Item was removed from box. Unable to speak to anyone for support.
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Loss:
$17

Preferred solution: REPLACE MY ITEM PLEASE

User's recommendation: Do not buy from them.

BelleNg M

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Diona Laser hair removal

I got problem on the seller from Aliexpress The company name is Beauty International Factory ,i bought the Diono Laser hair removal marchine..this marchine got problem totally cannot use and i ask for refund ..the seller only refund me $279.79 i buy this marchine is $1103 is not unfair to me i feel like Scam my money please follow my case ,Couse i cant send the Videos,please i only want to refund my full amount Thanks
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Loss:
$1103
Pros:
  • Good customer service
Cons:
  • Sellers can be liars
  • Seller cheap me
  • Difficult to navigate site

Preferred solution: Full refund

1 comment
Zsuzsanna L Xvi

Hi Dear! I read your story, we are on the same boat...

:( Check out: https://***/JDfsHR7n76 It's my petition, I was cheated and I'm waiting my 2000 dollars refund. That's why I created this petition, we are stronger together! Sign it and share it! We are small one by one, they don't care about us, that's why we need this petition and collect all people who were cheated!

Thank you! Suzan

Isadore Vpd
map-marker Gustine, California

No llega mi pedido supuestamente tenia que llegar el 8/25/2023

Aliexpress - No llega mi pedido supuestamente tenia que llegar el 8/25/2023
Im waiting for my order The shipping the was on 8/25/23 if you guys do have it let me know I can check the status
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Anonymous
map-marker Kalmunai, Ampara District

Even if the refund status is completed, the refund has not yet been received.

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The refund given on the 6th of october had the refund status as finished. but the money has not reached my bank account till now. it is said that it will take between 3-20 working days, but by now 20 working days have passed and the money has not been received till now.
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Gqdancer L

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Verified Reviewer
| map-marker San Antonio, Texas

WONT EVER BUY FROM YOU AGAIN - YOU ARE CROOKS

MY RECENT PURCHASE NOT ONLY NEVER GOT EXCHG or REFUNDED... ALI EXPRESS SIDED WITH THEIR MERCHANT. AND BLAMED THE CUSTOMER. With regrets I posted not one complaint but many on the web. I WILL MAKE SURE NO OTHER CUSTOMER SUFFERS LIKE THIS AGAIN. BTW KEEP the 20$ and your crummy merchandise. IS ALL YOURS... ( I ALSO PAID FOR THE SHIPPING BACK MYSELF )
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User's recommendation: NEVER BUY FROM THAT WEBSITE

Mia L Qcu

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Verified Reviewer

Didn’t not receive my package.

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I havent received my package so I contacted the seller, the begin to say that the package is still getting to me but it isnt. If it was still getting to me then why does it say delivered and why is my package empty too. The seller doesnt know what they are talking about respectfully.
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Loss:
$4
Pros:
  • Good price
Cons:
  • Not very good sellers

Preferred solution: Full refund

User's recommendation: Don’t buy from AliExpress with certain sellers

Charissa C Eaj

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Verified Reviewer
| map-marker Boksburg, Gauteng

Parcel

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Updated by user Oct 21, 2023

I never received my item I received nothing I ordered over a month ago the 3rd of September 2023 and as far as I can see is that my order went to CANADA and not south africa what is this I paid for it and I never received anything and who is supposed to have delivered it?? As it was supposed to have delivered to my address.

Original review Oct 06, 2023
Hello i had ordered a item from you on the 3rd of September 2023 to come to south africa i still have not received it the number is 817532****406637, i have sent several messages with no FEEDBACK at all i have been tracking it and from what I have been seeing it has gone to CANADA and not south africa so when an i going to get my order.
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Loss:
$6000
Cons:
  • Still waiting for my parcel

Preferred solution: Deliver product or service ordered

User's recommendation: Cannot get hold of company

EbrahimSaadHamdan A

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Verified Reviewer

REfund

Aliexpress - REfund
Updated by user Oct 09, 2023

Nothing HAppen! they insisted that the oreder already close but we inform them from the start we recieve the product that the parcel is not working.....

and sent the video as well as per their request.... but still nothing happen... ca you do something to that..

just take your item here and refund the money... Thank you...

Original review Oct 02, 2023
We order massage battery, order number: #817104****474172 from International Pinduo and the item is damage,its not working and no light indicator we have send the video as per their request right after we recieve the product and almost everyday we have sent the massage from seller and the response now is already close. how it happen? we always contatacted them since we recieve the product and inform them the problem. Please kindly help us to resolved the problem, either change the the product or refund the money back to us. Thank you
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Loss:
$29

Preferred solution: Full refund

User's recommendation: International Pinduo seller is not reliable, they dont change the defect item or return back the money, they will response very late and later they reply to you that the order is already closed.

Sun T

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Haven't recieved item (battery)

Aliexpress - Haven't recieved item (battery)
Aliexpress - Haven't recieved item (battery) - Image 2
Aliexpress - Haven't recieved item (battery) - Image 3
Aliexpress - Haven't recieved item (battery) - Image 4
Aliexpress - Haven't recieved item (battery) - Image 5
Updated by user Oct 04, 2023

I need to get a refund for the first set of orders due to the glitch.

Original review Sep 18, 2023
I have not recieved my orders yet and it said in the Email that they have been delayed by customs. It keeps saying then it has been handed over to the local delivery, and that the delivery failed. I need direct assistance with this as soon as possible please.
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Pros:
  • Access to unique items
Cons:
  • No human customer service only robots

Preferred solution: Deliver product or service ordered

Derinda D

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Verified Reviewer
| map-marker Moscow, Central Federal District

Need help w/ order placed

Did i place 2 orders? I only meant to place 1. You are the most dificult company to order from. I will not be reccomending you to anyone
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Loss:
$15
Cons:
  • You are the most difficult company to order from

Preferred solution: 1 order refunded if i ordered twice. I dont even know if my order went through. I cant even put in my address for this complaint

User's recommendation: I wont

Sherece Wnw

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Verified Reviewer
| map-marker Lima, Lima

No llega mi priducto dice que eda direccion no existe u yo vivo ahi hace 20 años x fvr chequeen bien antes de enviar

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Dice que mi direccion no existe y vivo ahi20 años.chequeen bien x favor antes de enviar 13014 sw 45 terr Miami Florida 33175 USA
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User's recommendation: Chequear bien la direccion antes de enviar

Alyssa F Ies

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Lego sets I brought

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I brought 3 Lego sets from aliexpress kuromi, my melody and hello kitty and 2 of them is missing pieces, I brought a hello kitty Lego set and its missing 1 of the 2x2 white slope its hard to explain And then Im missing 6 of the 2x4 pink bricks for the my melody sets
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Preferred solution: Deliver product or service ordered

Anonymous

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Verified Buyer
| map-marker Leicester, Leicester

I need help with my orders

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Aliexpress - I need help with my orders
I have not received my orders, but the sellers said it has been delivered. Please, help me out. These are the orders number: 817439****661802, 817439****721802, 817439****641802, 817439****621802
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User's recommendation: Disapoointed

John A Mdz

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Verified Reviewer
| map-marker Canberra, Australian Capital Territory

I want refund

Aliexpress - I want refund
Hey I want let you i been your customer for while and I was very happy with your service. But now I wasnt happy because I ordered blanket 1 month and half ago and I been waiting for it. I ask them for item and they said it delivered to me but I didnt get it and I been trying tell them I didnt receive and they didnt listen to me. I told them I want refund and they said no I am not happy with that
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Kelly S Uru

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Verified Reviewer
| map-marker Olney, England

RUN! STEALS MONEY AND NO ORDER

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Aliexpress - RUN! STEALS MONEY AND NO ORDER

RUN! BEWARE!

DO NOT DOWNLOAD APP! SCAMMERS AND THIEF THEY KEEP YOUR MONEY AND YOUR ORDER!! I GOT CARDED FOR A PLUTO SHIRT?

PLEASE STOP PUTTING FAKE EMPLOYEE REVIEWS AS GOOD CUSTOMER REVIEW. ITS ANNOYING.

YOUR BBB RATING IS F. YOU HAVE NO CUSTOMERS!!!

Okay, Im out about $60 dollars and reading the other complaints that is nothing to the $1,500 to 8k people are out by Ali Express.

I ordered Disney items for vacation. ALI Express they combined my orders. Okay CHARGE ME 3 TIMES IN SHIPPING FEES AND LOSE MY ORDER.

Thank you, Sir may I have another. I was in the app all day long and I notice that they ship my order to the WRONG ADDRESS! THEIR SHIPPING DEPARTMENT JUST PUT THE 2ND LINE ON THE LABEL not the first- and second line. MINOR DETAIL.

I contact the seller right away and they blamed ME for the wrong address. Sorry I didnt know that I was working for your shipping department. I went down to my local Post Office told them what happen. I hear the Postmaster in his office yell Was that stuff from Ali Express?.

Dang he is good, so what is tonight winning lottery numbers buddy? I said yes, they had the wrong address. He told me he gets tons of packages with wrong addresses from them and that he sends it all back including my order. The Postmaster sent my order back not me never saw the package or wouldnt be out $60.

You look the order tracking info it clearly says, return to sender, insufficient address. I explain I have more packages coming shipped wrong address. He says, I need your id. Really carding me for a Pluto shirt.

I said ok. I give him my id. He was able to send me the other packages with the wrong address.

Now a word from Ali Express App, THEY SUCK A 5-YEAR-OLD CAN DO BETTER!!

So, the tracking part of their App, says package its in NY and no update since 4/21. But the app is having technical issues to check back later.

hmm tech issues over a month? I thought my IT department sucked!

So, I go in and dispute the order and say NEVER RECEIVED! Pretty clean cut. ONLY TO FIND OUT 4 HOURS LATER THEIR SELLERS WILL GO INTO YOUR ORDER AND CLOSE THE ORDER STATING NO REFUND!!!

SHAME SHAME SHAME!!!

I KNOW YOUR GAME!

WTF!? Let me get it straight, I dont get the order and you keep my money?? ON WHAT PLANET!!! THIS IS THEFT!!

BBB WAKE UP!! Ali Express is proud of their F rating!

Now lets go into the App and hit the headset top right corner. Yeah, I found help! Go Me Go ME!

Only to see a screen come up with a bunch of questions. Okay I pick this question they all go to the next screen. So, pick ANY question you want it doesnt matter. A question comes up asking you if the help you got was helpful?

With ONLY 2 buttons: helpful and helpless? WTF is helpless? Where is the help? Why not yes and no?

Hello? Knock knock Helloo can I get a little help?

Anyone Anyone

I GOT NO MONEY AND NO ORDER! NO MONEY AND NO ORDER!

View full review
Loss:
$60
Cons:
  • Steal money
  • Ships wrong address
  • App horriable

Preferred solution: Full refund

User's recommendation: RUN! BEWARE! DO NOT DOWNLOAD APP! SCAMMERS AND THIEF THEY KEEP YOUR MONEY AND YOUR ORDER!! I GOT CARDED FOR A PLUTO SHIRT? PLEASE STOP PUTTING FAKE EMPLOYEE REVIEWS AS GOOD CUSTOMER REVIEW. IT’S ANNOYING. YOUR BBB RATING IS F. YOU HAVE NO CUSTOMERS!!! Okay, I’m out about $60 dollars and reading the other complaints that is nothing to the $1,500 to 8k people are out by Ali Express. I ordered Disney items for vacation. ALI Express they combined my orders. Okay CHARGE ME 3 TIMES IN SHIPPING FEES AND LOSE MY ORDER. Thank you, Sir may I have another. I was in the app all day long and I notice that they ship my order to the WRONG ADDRESS! THEIR SHIPPING DEPARTMENT JUST PUT THE 2ND LINE ON THE LABEL not the first- and second line. MINOR DETAIL. I contact the seller right away and they blamed ME for the wrong address. Sorry I didn’t know that I was working for your shipping department. I went down to my local Post Office told them what happen. I hear the Postmaster in his office yell “Was that stuff from Ali Express?”. Dang he is good, so what is tonight winning lottery numbers buddy? I said “yes, they had the wrong address.” He told me he gets tons of packages with wrong addresses from them and that he sends it all back including my order. The Postmaster sent my order back not me never saw the package or wouldn’t be out $60. You look the order tracking info it clearly says, “return to sender, insufficient address”. I explain “I have more packages coming shipped wrong address”. He says, “I need your id.” Really carding me for a Pluto shirt. I said “ok”. I give him my id. He was able to send me the other packages with the wrong address. Now a word from Ali Express App, THEY SUCK A 5-YEAR-OLD CAN DO BETTER!! So, the tracking part of their App, says package it’s in NY and no update since 4/21. But the app is having technical issues to check back later. hmm tech issues over a month? I thought my IT department sucked! So, I go in and dispute the order and say NEVER RECEIVED! Pretty clean cut. ONLY TO FIND OUT 4 HOURS LATER THEIR SELLERS WILL GO INTO YOUR ORDER AND CLOSE THE ORDER STATING NO REFUND!!! SHAME SHAME SHAME!!! I KNOW YOUR GAME! WTF!? Let me get it straight, I don’t get the order and you keep my money?? ON WHAT PLANET!!! THIS IS THEFT!! BBB WAKE UP!! Ali Express is proud of their F rating! Now let’s go into the App and hit the headset top right corner. Yeah, I found help! Go Me Go ME! Only to see a screen come up with a bunch of questions. Okay I pick this question they all go to the next screen. So, pick ANY question you want it doesn’t matter. A question comes up asking you if the help you got was helpful? With ONLY 2 buttons: helpful and helpless? WTF is helpless? Where is the help? Why not yes and no? Hello? Knock knock Helloo can I get a little help? Anyone Anyone I GOT NO MONEY AND NO ORDER! NO MONEY AND NO ORDER!

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