NASAR H Vro

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Verified Reviewer

Order not deliver

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I request for shoes on 1st sepetmber 2023 order and pay the money but up to now i didnt recieve my order.
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Preferred solution: Deliver product or service ordered

Sadre A Bfd

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Verified Reviewer

I not gotten my full refund

items which I have seen in advertising and fake which I have received and I have not received my total amount and my online processing is completed but I have not received my total amount yet . Where I have received my order there seller items are available and seller is not collecting his items but online processing has been completed.

I have sent Sacreenshort which I have completed total processing but total amount is not completed.please give me my total amount.

These seller are faked which I have sent pics of that account and I have sent original pics and faked pics which I have received.Seller don't reply me please solve my problem. Sir until now I have not received full refund and also I purchased 2 tourch 74.80$ but u refund only 11.22$ why

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Loss:
$270

Preferred solution: Full refund

Britt L Gcl

Failed Payments

Your site is the absolute worst site. There is know one to help with any issues! Don't recommend.. how are we supposed to resolve problems when there is no out to resolve them?
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Preferred solution: Apology

User's recommendation: Don't recommend

Chasity L Mvu

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Verified Reviewer

A supplier about drop shipping

I was trying to started a drop shipping website in I was trying to see how I find a supplier to dropship
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Preferred solution: A supplier for drop shipping

Irischelle

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Verified Reviewer
| map-marker Vancouver, British Columbia

Got charged twice for shipping fee

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Updated by user Sep 24, 2023

Didn't get refund regarding item that is if inadequate quality

Original review Aug 25, 2023
My message to Aliexpress: Got charged twice for shipping fee. Order 817129****271963. Wasn't i supposed to just be charged just once because i was ordering from the same seller and the weight would be negligible for one additional bottle? Was wondering if I can get a refund of 4.76 CAD if it's at all possible and the pump that came with one of the bottles broke unfortunately. I was informed by pissedconsumer that Aliexpress read my message but decided to ignore it. Not sure about that but I'm still writing this review as a heads up to other people anyway.
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User's recommendation: I still recommend buying from legit Aliexpress sellers.

Gabor I Ygu

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Verified Reviewer

Disputa

Ich warte seit mehr als einem Monat und das Problem ist immer noch nicht gelöst nt> Wenn ich schneller arbeiten könnte, könnte ich es anderen empfehlen
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Loss:
$38

Preferred solution: Full refund

Wendy S Ukx

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Verified Reviewer

Charges to my card I did not do

Aliexpress - Charges to my card I did not do
Aliexpress - Charges to my card I did not do - Image 2
I had 6 charges on my debit card that wasn't me on Sunday June 11, 2023. Never heard of your company. 1. $.43.36 2. $87.80 3. $87.80 4. $43,36 5. $87.80 6. $21.68 Total of $371.80, I need it replaced it took my bill money for the month. I live on SSI. I was in a movie theater when the order was placed and my card was in my purse. It was a scam.
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Loss:
$372

Preferred solution: Full refund

User's recommendation: Watch out for theives

Julia W Bho

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Verified Reviewer

Seller refusing refund no customer support

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Aliexpress - Seller refusing refund no customer support
Aliexpress - Seller refusing refund no customer support - Image 2
Seller will not give refund until I give 5 star review. I sent pictures and the seller agreed refund now the seller is refusing to give me a refund until I leave a 5 star review for a product that wasnt as advertised
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Loss:
$66
Pros:
  • Cheap
Cons:
  • No customer service support

Preferred solution: Full refund

User's recommendation: Don’t go there unless you won’t want a refund , no humans to speak to for advice

Ravi B Ovz

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Extreme Delay in Delivery

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Aliexpress - Extreme Delay in Delivery
My order never got delivered. I will complaint to Australian Authorities. I have been waiting for the4 delivery for so long even after email that it has been handed over to the delivery company.
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Loss:
$107

Preferred solution: Deliver product or service ordered

User's recommendation: Dont Trust

Anonymous
map-marker Plano, Texas

Problems ordering

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Horrible customer service, no response and no phone or email. Avoid!!! No phone or email Please avoid!!!
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User's recommendation: No customer support

Priyanka R Tkz

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Verified Reviewer
| map-marker Colombo, Colombo District

Un authorised transaction

Updated by user Oct 18, 2023

No solve it yet. I want to refund my money

Original review Oct 11, 2023
On 10/10/2023 at 16.52 a transaction was made using my credit card under approved number 286531. Since that transaction is not a transaction made by me, I would like to cancel the related order.
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User's recommendation: Be very careful when doing online transactions. Do not let your bank card details fall into the hands of others.

Sandra A Uop

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Verified Buyer
|

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Verified Reviewer

I didn't get my refund

Aliexpress - I didn't get my refund
Aliexpress - I didn't get my refund - Image 2
I cancel an order for the past a month have been waiting for my refund but I didn't get my refund but showing refund processing successful I connect my bank they say there is no any refund
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Loss:
$140

Preferred solution: Full refund

Sas Y

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Verified Buyer
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Verified Reviewer
| map-marker Samara, Volga Federal District

: Order 816384****097224 wrong front mats

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Aliexpress - : Order 816384****097224 wrong front mats
Aliexpress - : Order 816384****097224 wrong front mats - Image 2
Aliexpress - : Order 816384****097224 wrong front mats - Image 3
Aliexpress - : Order 816384****097224 wrong front mats - Image 4
I ordered some floor mats for European style, right hand side Drive, Bmw I even put it in the notes. I tried to order it for some reason my card was declined. I had my friend order it. She did the exact same thing and it went through when I receive them. They were the wrong side Drive and when I showed them the proof of purchase they denied it was their order number.
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Loss:
$60
Pros:
  • If the order came correctly and maybe a week sooner this weekend
  • It would be a place haywood order like i do amazon
Cons:
  • Never got the right orderl
  • Denied the existence of my order
  • Even though i showed them the order confirmation number

Preferred solution: Full refund

User's recommendation: I recommend that they except accountability, even if it’s a fake company using their information because the email that I responded to an was sent was from them

Anonymous
map-marker Mayville, Wisconsin

Unauthorized charge

We noticed a charge on our debit card that wasnt from a purchase we made. It hadnt posted as of last night but when it does we can dispute it but I was hoping you would help resolve the issue on your end.
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Anonymous
map-marker Fort Bragg, California

Now i wrote my valid complaint everywhere on their website everywhere that I could find. Then my complaint got recognized(finally) and

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Now, their decision is in my favor--and they found to refund my $11.??, the entire cost of the items. BUT...now, I am waiting for an email telling me I have been refunded.

So...this $11.?? return/complaint (a very simple "you sent me the WRONG item") took hours and hours of my time. I learned that AliExpress is honest and fair, IF you have the stamina to keep going with your complaint!

And~~ 1)that order shipments,2) going through the return process, and 3)getting your refund ALL TAKE A LONGTIME. Stick with it and 4) customer care in person is

either non-existing or very well hidden so most people probably "give up" with the return which saves the company $$$$$!!!

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