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Verified Reviewer
New Reviewer

Payment error

I have used this website multiple times and never had an issue in the past. It is very important for me to process this particular purchase and the website keeps giving me an error. I have been trying to contact a customer service representative and havent been successful. Please email me back or call me, as I do not wish to switch providers, but will do if this matter isnt resolved.
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ID
#3693570 Review #3693570 is a subjective opinion of poster.
Location
El Portal, Florida
Preferred solution
I need the website to take my form of payment
New Reviewer

MISSING PACKAGE

Aliexpress - MISSING PACKAGE
MI have reached out several times to the seller regarding my package which should have been delivered from the USA in a couple days and a month later there is no update or tracking info... the transaction # is 815044****255681 if it's not coming inwould like a refund so I can repurchase from another seller.. Thank you could someone Please respond or look into this order PLEASE!!!

User's recommendation: Make sure the seller has items to ship before its purchased.

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ID
#3693536 Review #3693536 is a subjective opinion of poster.
Location
Edmonton, Alberta

I tried explaining to them that it was not taking my postal code

I tried explaining to them that it was not taking my postal code They would come back with crazy answers like Ill get your ZIP Code I dont have a ZIP Code I live in Canada I explain that more than once I started to realize that I must be talking to a bot they dont give a *** about your customers at all I will never show up here I heard bad reviews that they dont even send you the *** so they can go *** themselves

User's recommendation: Don’t ever shop here.

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ID
#3693313 Review #3693313 is a subjective opinion of poster.
Location
Ottawa, Ontario

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New Reviewer

Haven't received my packages

It's been more than 2 weeks of my packages showing unsuccessful delivery each time I track it. I need my packages .
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ID
#3693308 Review #3693308 is a subjective opinion of poster.
Location
San Antonio, Texas
Preferred solution
Deliver product or service ordered
New Reviewer

Canceling order

I need to cancel a paid order. I followed the webistes help guide but the option to cancel is not aviable.
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ID
#3692627 Review #3692627 is a subjective opinion of poster.
Pros
  • There is no humam customer service
Cons
  • Hard to get refund
Loss
$4
Preferred solution
Full refund
New Reviewer

I haven’t received my order since september 2021

Aliexpress - I haven’t received my order since september 2021
Aliexpress - I haven’t received my order since september 2021
Aliexpress - I haven’t received my order since september 2021
Aliexpress - I haven’t received my order since september 2021
Aliexpress - I haven’t received my order since september 2021
Aliexpress - I haven’t received my order since september 2021
I ordered a lot of things from AliExpress in September 2021 and haven't received it. I tried contacting AliExpress, and it was no use for me. I contacted them multiple times in the help center. No use. I need my order or my money back!!!
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ID
#3692575 Review #3692575 is a subjective opinion of poster.
Location
Riyadh, Riyadh Region
Loss
$160
Preferred solution
Deliver product or service ordered

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New Reviewer

Delivery dont came

Dont get the good. Pleade gain sending the good because dont to come dont know why. Best regards Maya winkler
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ID
#3692456 Review #3692456 is a subjective opinion of poster.
Location
Berlin, Land Berlin
Cons
  • Requesting personal information
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Goods dont delivery

Pleas sending me the goods whyvdont came the good. Please send me the aetikel Best regards Maya winkler
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ID
#3692437 Review #3692437 is a subjective opinion of poster.
Cons
  • Not receive product
Preferred solution
Deliver product or service ordered

Complaint of order tracking not resolved

I called to complain of inability to track my order with order #815064****47584 and till now it looks the order havent left China if at all is going to be shipped to Nigeria for me.
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ID
#3692410 Review #3692410 is a subjective opinion of poster.
Location
The Bronx, New York

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New Reviewer

Card Management

Aliexpress - Card Management
I want to add card for online payments. But when i put all info about my card and click confirm it shows (Security risk detected. Error code:51077****
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ID
#3692294 Review #3692294 is a subjective opinion of poster.
Location
Multan, Punjab Province
Preferred solution
Card Management

Order

My issue has not been resolved, I still need help and to speak with a representative. I have been trying to contact multiple sources and havent gotten any response yet.
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ID
#3691957 Review #3691957 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Cheap and quality materials
Cons
  • Customer service communication is horrible
  • No feedback
  • Getting ripped off and no one to talk to
New Reviewer

I can't track all my orders

I mistaken click on complete on all my items, removed completed please, so I can see the estimated date of driving. Also I am not able to track my items. Thanks

User's recommendation: Not yet sure.

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ID
#3691718 Review #3691718 is a subjective opinion of poster.
Location
Wheeling, Illinois
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
Aliexpress - No refund or exchange
Aliexpress - No refund or exchange
Aliexpress - No refund or exchange
The company TPXINXIN doesnt offer exchange or refund. I purchased a care stereo unit that didnt work when wired to my vehicle. It wouldnt play music, connect to apple car play and would go black when reversing camera was on. They promised a hd camera as a gift that...
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ID
#3691365 Review #3691365 is a subjective opinion of poster.
Location
Perth, Western Australia

Dispute problem

AliExpress phone number does not connect so cannot settle dispute return of merchandise with merchant
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ID
#3691325 Review #3691325 is a subjective opinion of poster.
Location
Haiku, Hawaii

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New Reviewer

I ordered a grey bob wig, I received a pink bob wig

Aliexpress - I ordered a grey bob wig, I received a pink bob wig
Aliexpress - I ordered a grey bob wig, I received a pink bob wig
Aliexpress - I ordered a grey bob wig, I received a pink bob wig
Update by user Jun 21, 2022

My mom has alopecia, is invited to a birthday party. The gray bob wig we ordered is needed for her personal appearance.

Update by user Jun 21, 2022

I didn't receive what I ordered

Update by user Jun 21, 2022

I ordered a grey bob wig, I received a pink bob wig. Customer service & chat live did not connect me to a person. no response

Update by user Jun 21, 2022

I didn't get what I ordered & I'm unable to contact the customer service. I ordered a gray wig for my mom & I received a pink wig.

Original review posted by user Jun 21, 2022
I ordered a gray bob wig; I received a pink bob wig & I'm very upset. Not only that, but I called & tried to chat with customer service; NOT SUCCESSFUL AT ALL, NO RESPONSE :( The reason for ordering the wig, my mom has alopecia (the first stages of alopecia). She was invited to a birthday dinner & was very excited about the gray bob wig I ordered for her. My mom is now very disappointed.

User's recommendation: I'm unable to recommend AlliExpress, we are very disappointed.

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ID
#3691187 Review #3691187 is a subjective opinion of poster.
Location
Fort Worth, Texas
Pros
  • Communication
Cons
  • Horrible customer service
  • Communication
Loss
$119
Preferred solution
Deliver product or service ordered