Isatou B

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To discuss my order

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No contact partner since 3 days back my account is lock and I spend more than 5000 euro on my orders and now I couldn't be able to view my orders and they always wrote in Chinese to verify my email but I don't see any portion to verify and jet still I couldn't reach any customer service to talk to. A. So much disturb and stress all these while.
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Preferred solution: Deliver product or service ordered

John C Ohk

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Unable to return goods without a return address.

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Aliexpress - Unable to return goods without a return address.
Aliexpress - Unable to return goods without a return address. - Image 2
Aliexpress - Unable to return goods without a return address. - Image 3
After AliExpress agreed that the goods were damaged I got the runaround from the supplier I decided my only option was to return the product so I requested the return address but received nothing. I am now left hanging I am out of pocket with no refund and a pile of junk. john@***.com.au I have finally been sent the return address. to be returned at my expense A$104.15 for a under A$300 product with faulty manufacture not damaged in delivery. The AliExpress dispute software won't accept the tracking details so I may be out another A$104.15 on top of what I paid for the pile of junk.
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Loss:
$1000
Pros:
  • I want what i paid for
  • Finaley resolved the issue
Cons:
  • Even if the product is faulty manufacture you pay
  • Using the dispute system is difficult and sometimes unresponsive
  • Heavy products are expensive to return and you pay

Preferred solution: Full refund

User's recommendation: Don't use AliExpress as you have no way of contacting them!!!

1 comment
John C Ohk

I have now received conformation that the returned product is in customers in China. The supplier firstly refused to send replacement parts then created a delaying tactic until I gave up and reverted to the AliExpress option to return the goods.

This tit not cover the return cost even though the damage was a manufacture's quality control problem. I believe this supplier should be black banned for the treatment I have received.

As soon as I get my refund I intend to place an order through Alibaba and a different supplier for an identical product. The time taken to resolve this issue is a major issue as I need to complete my project and update my website before I return to continue my website development studies in 2021.

Ayushi P Fuw

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Verified Buyer

Kanpur

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I have order from Aliexpress and after that it is being more than 5 months we didnt got our parcel
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Pros:
  • When will i recieve my order
Cons:
  • No way to connect to a live person to get information

Preferred solution: Deliver product or service ordered

Christine C Fyl

My card is not working

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Im trying to make a purchase when I pay it says card is declined you probley dont have enough funds and it says security purposes then it has a option to appeal I dont get it. I called my credit card company is no issues with my card so I dont understand why is not letting me make a transaction
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Pros:
  • Prices
Cons:
  • Shipping
  • Long wait

Preferred solution: Be able to make my purchases without any problems

Montell Kbk

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| map-marker Wichita, Kansas

Refund

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To long to deliver the stuff
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Angel A Yyr

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Aliexpress is losing respect on themselves

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Aliexpress is losing respect on themselves
Aliexpress is losing respect on themselves - Image 2
It only took seconds for aliexpress to withdraw my money from my credit card, but it has been 91 days of my ordering, and they still want me to wait, they even lied by saying that my order is still under protection time, this is why I came back to your guys, because, I want to show you with proof, that Aliexpress has just lied. check on the pictures bellow. Thank you
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Loss:
$43
Cons:
  • Cons is nobody to talk to when there is a issue

Preferred solution: Full refund

User's recommendation: Lets speak up and out.

Angel A Yyr

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A FRAUD

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Aliexpress - A FRAUD
..Aliexpress, seems to be conspiring with suppliers to reap consumers off. I never got my Order ID: 801488****287480. 43.03. Aliexpress is blocking me from opening a dispute and get my money back, at first, they told me that I have to wait the 90 days time limit. now, the 90 days has expired, and Aliexpress dispute page is as usually frozen. One more thing, it is a bad practice by Aliexpress, not to give us the consumer, any option to be able to contact them directly by email, the only option available is, to chat with a robot, which I myself, find it very disrespectful I need my refund. Thank you it says: Confirmation Received Finished. this is why I believe that aliexpress is conspiring with the sellers, because I have not received nor confirmed anything.
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Loss:
$43
Pros:
  • Products are available and are a lot cheaper
Cons:
  • Zero way of getting in touch with them
  • No email whatsover
  • Account not loading to verify id

Preferred solution: Full refund

User's recommendation: We as customers, deserve some respect by these people

Aditya S Ngj
map-marker Bhopal, Madhya Pradesh

Didn't receive an order

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My parcel have not recieve to me and it says that order has confirmed delievery.
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Loss:
$451

Preferred solution: Full refund

marquasha c

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Verified Reviewer

Refund

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Aliexpress - Refund
Aliexpress - Refund - Image 2
I order bundles it took forever for my package to come in the mail . The seller told me they were out of a closure i wish i would've known before i spent my 234 dollars they kept saying they were out of the things that i had order they also said they would have to ship it from China because they out of stock . So I decided to just get my refund
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Loss:
$235

Preferred solution: Full refund

Sara C Jtp

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Verified Reviewer

I want a refund

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The size was not right, so I contacted the seller and he said I can do a free return. So I returned my item but I payed $41. But I havent still got my refund.
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Loss:
$241
Pros:
  • Good price
  • Available and different items
Cons:
  • Late delivery

Preferred solution: Full refund

Azyra P

Return Issue

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My package was sent back to the sender and Ive asked for a return and my money hasnt been sent back to me
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Loss:
$67
Pros:
  • Nice price
Cons:
  • Refund

Preferred solution: Full refund

Ayman A Bsc

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Verified Reviewer

Some sellers asking for extra shipping fees after payment is done

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I want to get the attention of Aliexpress management. Some sellers before proceeding with the shipping ask the buyers to pay more for shipping because they miscalculated the shipping amount or the shipping fees increased. I bought many items from Aliexpress and I got this request from 3 sellers. What made me sure they are lying that the same item shipping cost still the same in their original post, they didn't increase it. I am as a buyer I search a lot to get the item I want with the lowest rate and shipping cost, they are wasting our time and delaying the shipping hoping that they can get any money from the buyers. I hope Aliexpress takes serious action toward those sellers.
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Pros:
  • Cheap shipping nice prices
  • Cost of transport
Cons:
  • Takes too long

Preferred solution: Deliver product or service ordered

User's recommendation: Don't pay for extra shipping fees

Cristina S Ooc

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Verified Reviewer

Dispute

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The item arrived broken, I opened a dispute, I was told to send it back, the lowest price to return this item is $1800. I already spent $700. Now Im offered $30 credit. Please help that I receive my money back.
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Loss:
$700

Preferred solution: Full refund

Festus A

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Verified Buyer
|

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| map-marker Paris, Ile-De-France

Fraud

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Aliexpress - Fraud
Please someone bought somethings with my credit card without me knowing
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Loss:
$80

Preferred solution: Full refund

Dequata B

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Verified Reviewer

Return and refund of items

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The wig do not fit my head it shed the lace is to thick and i can not wear it. I need a full return addresses and label and i want my refund for the hair.
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Loss:
$90

Preferred solution: Full refund

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