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Verified Reviewer
New Reviewer

Items not received for 3 months

I have not received anything I ordered or refunded. I guess the only thing they can deliver on is getting my sick with COVID and almost dying with lingering issues.

User's recommendation: DONT EVER BUY.

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ID
#3690482 Review #3690482 is a subjective opinion of poster.
Cons
  • Not receive product
  • Bad communication
  • No support if you dont get your order
Loss
$300
Preferred solution
Full refund
New Reviewer

Took money out my account

I've never heard of this website. And I had money taken from my account. Want to know how they got account details. And why
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ID
#3690112 Review #3690112 is a subjective opinion of poster.
Cons
  • Ive never been on this website
Loss
$182
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Because I purchased this merchandise from China and because there in China they don’t feel like they have to respond.

Aliexpress - Because I purchased this merchandise from China and because there in China they don’t feel like they have to respond.
Aliexpress - Because I purchased this merchandise from China and because there in China they don’t feel like they have to respond.
I purchased two radios for two different cars in February of this year one of the radios came it was not compatible with my vehicle the other one I never received. I contact with your representative representative they responded but no actions taken.

User's recommendation: At this point I don’t think so.

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ID
#3690101 Review #3690101 is a subjective opinion of poster.
Location
Clinton, Maryland
Loss
$1600
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

My order being so late to deliver! And no one is there to help you to solve an issue!

I was hoping that I can speak with costumer service representative. Unfortunately there is no was to answer the customer calls. Very disappointing.
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ID
#3689697 Review #3689697 is a subjective opinion of poster.
Location
Manassas, Virginia
Pros
  • Delivery service
  • No customer service
Cons
  • No human customer service help at all
  • Communication with sellers
  • Not refundrd my money

I placed a

I placed a dispute for a return with refund and wanted to speak with someone. I called the numbers thats provided with no answer
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ID
#3689545 Review #3689545 is a subjective opinion of poster.
Location
Lakeland, Florida

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Verified Reviewer
New Reviewer

About order

today i book some item from ali express also make payment from my debit card showing my order detail but i dind save any details now i check not any order from my side why what the reason my id is mukhtar6766@***.com
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ID
#3689289 Review #3689289 is a subjective opinion of poster.
Location
Dubai, Dubai

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New Reviewer

My package was stolen

My package was delivered to my door but when I got home it was gone I tried to explain to them my area is known for theft. I paid 100 for my package and I never got my money back AliExpress keep telling my they need prove from the post office but the post office said they do not provide that type of information
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ID
#3689236 Review #3689236 is a subjective opinion of poster.
Location
Antioch, Tennessee
Loss
$107
Preferred solution
Full refund

Dropshipping business

I am trying to get a hold of someone from this company.Their customer service is absolutely abysmal. I cannot believe a multi national conglomerate like them treat people this way.

User's recommendation: At this point, stay away!!!

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ID
#3689185 Review #3689185 is a subjective opinion of poster.
Location
Edmonton, Alberta
New Reviewer

I ordered a product from Aliexpress. For three months I didn't receive the product. I cannot find the contact number for phone or email.

I ordered a product from Aliexpress. For three months I didn't receive the product. I cannot find the contact number for phone or email.
I used quick access to make an order. I have an order number. When i tried to login. The system didn't allow me to login. Retrieve password didn't work. I don't know what is going on for my order. I cannot check the status. I want to contact the service. I tried uncountable times. I cannot reach a real person. It always ask you to log in first. When you called the phone number it went back to beginning. It is frustrated. The Aliexpress customer service is terrible !!!

User's recommendation: Before you pay think about if you cannot received the order.

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ID
#3689044 Review #3689044 is a subjective opinion of poster.
Loss
$78
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I ordered a product from this company on the 18/06/22 and have not received my product up to date. They sent me a picture which is clearly not my address insisting that it is my address they delivered

Aliexpress - I ordered a product from this company on the 18/06/22 and have not received my product up to date. They sent me a picture which is clearly not my address insisting that it is my address they delivered
I have tried to contact Aliexpress again. However, they are uncontactable. I have no product and have lost my payment of £42.18. I will be taking legal action against Aliexpress express and reporting them to watchdog in order to alert other buyers.

User's recommendation: Do not purchase any products with Aliexpress or, you will not get your product or a refund. They are a fraudulent company.

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ID
#3688360 Review #3688360 is a subjective opinion of poster.
Pros
  • Product never arrived
Loss
$4218
Preferred solution
Full refund
New Reviewer

Absolutely appalling customer service

Paid for a new item. Was sent a used non functional item. Customer support wont refund me even given all requests for information etc were provided on time.

User's recommendation: Use eBay. There is a guarantee. AliExpress has no guarantee.

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ID
#3688211 Review #3688211 is a subjective opinion of poster.
Cons
  • You can lose your money very easily here and never get them back
Loss
$40
Preferred solution
Full refund
New Reviewer

Because I was promise my refund never get it

Aliexpress - Because I was promise my refund never get it
Aliexpress - Because I was promise my refund never get it
Aliexpress - Because I was promise my refund never get it
Aliexpress - Because I was promise my refund never get it
Aliexpress - Because I was promise my refund never get it
Aliexpress - Because I was promise my refund never get it
I buy the hair, put a black ring sentence and blow dry out and it was all coming apart, spoke to the consumer about it and she said that she was going to refund my money and its been two weeks and now shes not responding any of my text
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ID
#3687395 Review #3687395 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$125
Preferred solution
Full refund
New Reviewer

Account issues

Aliexpress - Account issues
Hi! So I bought a white beard cosplay outfit and I have the credit statement on my card but I made the purchase without making an account so The email that got put in was auto generated and so I didnt get the email with the confirmation number for my purchase or how long its taking to get here. And when I tried to make an account using my card info to find my order it says that I have to reset my password with my email but the email was auto generated so I was wondering if I could give you my email and also the credit statement in order to get my order information.
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ID
#3687232 Review #3687232 is a subjective opinion of poster.
Location
Milan, Lombardy
Loss
$53
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Dispute- return the item to the seller but he refused to accept it

Aliexpress - Dispute- return the item to the seller but he refused to accept it
Aliexpress - Dispute- return the item to the seller but he refused to accept it
Aliexpress - Dispute- return the item to the seller but he refused to accept it
Aliexpress - Dispute- return the item to the seller but he refused to accept it
Aliexpress - Dispute- return the item to the seller but he refused to accept it
Hi, I have opened a dispute to get a refund from a phone that when I received it, it was not as it was described. I returned this phone to the seller through UPS to his address and the seller refused to accept the parcel 2 times now. Im worried whats going to happen because I want a full refund. I have also contacted the seller about this but he is not responding or reading my messages. I have trusted your company and I hope I havent made a bad decision in trusting AliExpress. Thank you. My order number is: 814983****70207 My UPS order tracking number is: 1Z74ME5TDG00019019
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ID
#3687023 Review #3687023 is a subjective opinion of poster.
Cons
  • Poor communication
Loss
$37
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Never received order

I ordered a package from AliExpress over a month ago and never received it I've sent numerous emails and left many voice messages I never received the package I have left many voicemails as I've mentioned an emails and have not heard anything back this is the worst company I've ever dealt with and their customer service is terrible they should be reported to the Better Business Bureau don't use AliExpress
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ID
#3686807 Review #3686807 is a subjective opinion of poster.
Loss
$75
Preferred solution
Full refund