larry b Wgu

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The Last Straw!!!

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My problem is NO MORE! I will NEVER shop with you again. I am sick and tired of my crap not being delivered as promised and being ripped off by you! Because of your screwing me out of $7.00 USD, you lose out on my business which added up to more than $1,000 last month alone. You are idiots to do business this way. I will NEVER again spend one single damned minute jacking around with your stupid "chat bot" again. I can buy cheap *** Chinese junk elsewhere!
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Loss:
$10
Pros:
  • Cheap crap
Cons:
  • Terrible service and rip offs galore

Preferred solution: My wasted time back!

User's recommendation: buyer beware

Christal M Fbs

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| map-marker Phoenix, Arizona

Seller won't issue me a refund

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I paid for a flip phone and did not want it and I sent it back on November 6th. I have since been trying to get my refund nobody is contacting me. when I get through to the app chat I get no kind of satisfaction they can't do anything for me. I'm trying to contact the seller and I'm not getting any reply. I called the California number ,nobody's calling me back. it's a total mess and I am not going to order anything from this company again. I will not refer anyone to order from this company again. I am so frustrated.
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User's recommendation: To you future customers out there I would be real careful ordering from this company if you have a purchase and they tell you to send it back you just might not get your refund back because you cannot get in touch with anyone except the app chat and they're not going to be able to help you

Angelica M Isj

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I placed an order and they keep trying to deliver it to the wrong address even though I send them my correct address.

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Aliexpress - I placed an order and they keep trying to deliver it to the wrong address even...
Aliexpress - I placed an order and they keep trying to deliver it to the wrong address... - Image 2
So I placed an order and for some reason they now have the wrong address and even though they see that address doesn't exist they keep trying to deliver it there. I already send them my correct address but they keep trying so basically they said they are going to keep trying on the 55 try they will mark it as delivered all I can say I will never order anything from here ever aging. And their customers service is awful can't even talk to a real person
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Pros:
  • Price are affortable
Cons:
  • Horrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Do not recommend

Treshon Kkj
map-marker Louisville, Kentucky

I'm trying to contact seller for a tracking number on purchased item

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I have not received the package nor have I received any tracking information. I would like to receive my item, I'm just skeptical due to not receiving any tracking updates. If the seller will give me this information, all will be corrected. As a paying customer, I have every right to know the status of my package. I would be greatly appreciative if this can be resolved. Thank you and I look forward to your reply
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simona B

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| map-marker Pedro Escobedo, Querétaro

Complaint

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Aliexpress - Complaint

Dear Sir/Madam,

I am writing to address a recent purchase I made from the MAEDHROS Store, specifically the Women's Luxury Long Skirt in black, size M, with a length of 95 cm, priced at C$49.84.

Upon receiving the skirt, I discovered a significant discrepancy in size, as the product was much smaller than anticipated. Unfortunately, at the time of my order, there was no measurement table available for reference.

Relying on my measurements, I selected a medium size.

Swiftly realizing the sizing issue, I promptly brought it to the attention of the seller. To their credit, they acknowledged the oversight and promptly updated the information for the benefit of future customers. The seller recommended an XXL size, citing Asian measurements.

I wish to highlight that, as per your website's policy indicating free returns, I expect the associated costs to be covered by the seller. Conversely, if the policy dictates self-dispatch, the responsibility falls on the buyer to decide whether to proceed with the purchase.

Given the circumstances, I am unwilling to bear any return costs, especially considering the high shipping expenses. Sellers must provide comprehensive information to enable customers to make proper decisions.

I kindly request your urgent intervention in resolving this matter. I am prepared to return the skirt, which remains in perfect condition, according to the sellers free return policy posted on your website. In return, I am seeking a full refund for the purchase.

Regrettably, this experience has left me dissatisfied, and I must express my decision to discontinue any future business with Aliexpress.

Despite attempts to communicate with the seller and customer agents, I find the resolution process to be unsatisfactory and seemingly unresponsive.

Your prompt attention to this matter is highly appreciated, and I trust that a swift resolution can be reached.

Thank you for your understanding.

Sincerely,

Simona Brace B.A, B.ED, OCT

English/ ESL Teacher

Continuing Education Services

Adult Day School, Dr. Bette Stephenson Centre For Learning

36 Regatta Avenue, Richmond Hill, ON.

L4E4R1

Tel: 905-884-**** or 905-884-**** Ext. 212

Email: simona.brace@***.ca

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Loss:
$58
Pros:
  • Ripping off the customers
Cons:
  • Ripping off the customers

Preferred solution: Full refund

User's recommendation: Never with this company

Alexandru T Fso

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| map-marker Hamburg, Free And Hanseatic City Of Hamburg

Return request but the Seller doesn't answer for an Returnlabel or any information about Returning Process or an Refund

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Aliexpress - Return request but the Seller doesn't answer for an Returnlabel or any information...
Aliexpress - Return request but the Seller doesn't answer for an Returnlabel or any... - Image 2
Aliexpress - Return request but the Seller doesn't answer for an Returnlabel or any... - Image 3
Since more than 1 Month haven't neither received an answers from the Seller or an Refund for the poor Item Quality. Wish to send the not as described Item back but it's cost me 45 for delivery with an internat. tracking Nr.That's too expensive for me n still haven't more options to get an full amount yet for this sick smartphone m13.. Help-Center keeped in touch, purpose to take an contact with the seller for the full refund but doesn't anything happened :( Please help me !!!
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User's recommendation: A free return Item will be helpful or an full Refund if the item don't Mach with the description as well

Denitrice W

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Verified Reviewer
| map-marker Huehuetán, Chiapas

Very concerned

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Whom ever this may concerns but I will like to received my order asap with more updates and better understanding for this item hope yall understand I order the item since Dec 5 th my order #818161****722070 Tracking# LR09385****CN Im not trying get a refund I just want my package what I order with better understanding ,,update everytime I tracked it kept say this mail piece if in transit is ready getting for dispatch to be shipped had me worried contact me asap about this order with better undated.
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Loss:
$125

Preferred solution: Deliver product or service ordered

Jeff L Dnh

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Didn't receive package

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It is taken so long for my refund I contacted Piggyship and they said they didn't have my order which they scanned in there system I im very disappointed to have to wait this long
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Loss:
$26

Preferred solution: Full refund

sharon r Idw

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| map-marker Keswick, Ontario

It says items were delivered but haven't received anything

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Aliexpress - It says items were delivered but haven't received anything
My tracking said ordered was delivered but i haven't received anything to this date. Trying to get feedback and talk to a human being us impossible. I would of appreciated someone to get back to me as I have been waiting for my order for over a month .
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Terezija B

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| map-marker Erding, Bavaria

Hose tauschen

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Aliexpress - Hose tauschen
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Ich habe eine Hose gekauft, aber die Hose ist zu gross. Ich probiere mit serviece zentrum vereinbaren,aber geht nicht. Wie kann manbReturn Papir bekomen?Es passiert am zweiten Tag nach dem Empfang, wo 15 Tage ohne Grund stehen, und seit mehr als 10 Tagen rufen die Leute vom Kundenservice an, legen auf, und ich habe keine Erklärung warum?
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Preferred solution: Full refund

User's recommendation: Neeee

Thomas K Nys

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Verified Reviewer

Needing to speak with a live person. In order to verify my order is correct before paying the shipping for the wrong building.

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Aliexpress - Needing to speak with a live person. In order to verify my order is correct before...
Can not speak with a live agent. No phone number for customer orders. I need to confirm the dimensions are correct on a 36 ft long by 25 foot width 10 ft height building is the correct dimensions. Please help me get the proper kit.
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Cons:
  • No customer service at all

Preferred solution: Details on product.

Terezija B

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| map-marker Erding, Bavaria

Reture

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Aliexpress - Reture
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Ich habe Hosen bekommen, die mir nicht passen, ich habe sofort nach der Probe reagiert. Auf der Website steht, dass eine Rückgabe innerhalb von 15 Tagen ohne besonderen Grund möglich ist.

Wenn das Paket mindestens 10 Euro kostet (es ist mehr), wurde mir dies verweigert. Ich habe den Kundendienst kontaktiert, sie haben mich belästigt, weil ich das Problem nach einer Weile unzählige Male neuen Leuten erklärt habe, und nichts, sie haben einfach aufgehört.

Am Ende erhielt ich eine E-Mail mit der Aufforderung, den Verkäufer selbst zu finden, und ich brenne mit ihm. Es ist verrückt und unerschütterlich

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Loss:
$16

Preferred solution: Full refund

User's recommendation: Besser nucht

Kurnia B
map-marker Melbourne, Victoria

Haven’t received items???????

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Ordered Goods 40 days ago? Still haven't received it??? Tried contacting in every way possible? Impossible!!? Will not be buying from this company in the future!?
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User's recommendation: Don't purchase anything from this company!

Ned T Tpf

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Verified Reviewer

Refund issue

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Aliexpress - Refund issue
Aliexpress - Refund issue - Image 2
Hi I ordered about 20 items, they have arrived in a big package, and it did not contain 6 items. I applied for not receiving, but it rejected because the package received. I Dont know how to prove it, I wanted to give them to my family as a Christmas gift. They all were gifts. Your agent said I should Re apply for receiving and not complete, but I don't know why the re apply Dont work on my page. Your agent did it, and received an email that my request rejected. What should I do? I am disappointed with my purchase. I lost money and no goods. Orders number that not received :
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Loss:
$80

Preferred solution: Full refund

User's recommendation: Order separately from aliexpress, they send you the whole items, and if one of them missed, they don't take responsibility for it.

Yunus R Uvu

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| map-marker Van Nuys, California

Unable to use website due to language bugs

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Aliexpress - Unable to use website due to language bugs
Aliexpress website has a lot of bugs. eg. All of a sudden my my entire aliexpress web pages started displaying in Arabic language. And there is NO WAY to fix it!! impossible to find Language selection on desktop website while it's in Arabic.
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User's recommendation: desktop websites is coded by lamers, use the app instead.

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