Aliexpress
Reviews and Complaints
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Verified ReviewerThe Last Straw!!!
- Cheap crap
- Terrible service and rip offs galore
Preferred solution: My wasted time back!
User's recommendation: buyer beware
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaSeller won't issue me a refund
User's recommendation: To you future customers out there I would be real careful ordering from this company if you have a purchase and they tell you to send it back you just might not get your refund back because you cannot get in touch with anyone except the app chat and they're not going to be able to help you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI placed an order and they keep trying to deliver it to the wrong address even though I send them my correct address.
- Price are affortable
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not recommend
I'm trying to contact seller for a tracking number on purchased item
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pedro Escobedo, QuerétaroComplaint
Dear Sir/Madam,
I am writing to address a recent purchase I made from the MAEDHROS Store, specifically the Women's Luxury Long Skirt in black, size M, with a length of 95 cm, priced at C$49.84.
Upon receiving the skirt, I discovered a significant discrepancy in size, as the product was much smaller than anticipated. Unfortunately, at the time of my order, there was no measurement table available for reference.
Relying on my measurements, I selected a medium size.
Swiftly realizing the sizing issue, I promptly brought it to the attention of the seller. To their credit, they acknowledged the oversight and promptly updated the information for the benefit of future customers. The seller recommended an XXL size, citing Asian measurements.
I wish to highlight that, as per your website's policy indicating free returns, I expect the associated costs to be covered by the seller. Conversely, if the policy dictates self-dispatch, the responsibility falls on the buyer to decide whether to proceed with the purchase.
Given the circumstances, I am unwilling to bear any return costs, especially considering the high shipping expenses. Sellers must provide comprehensive information to enable customers to make proper decisions.
I kindly request your urgent intervention in resolving this matter. I am prepared to return the skirt, which remains in perfect condition, according to the sellers free return policy posted on your website. In return, I am seeking a full refund for the purchase.
Regrettably, this experience has left me dissatisfied, and I must express my decision to discontinue any future business with Aliexpress.
Despite attempts to communicate with the seller and customer agents, I find the resolution process to be unsatisfactory and seemingly unresponsive.
Your prompt attention to this matter is highly appreciated, and I trust that a swift resolution can be reached.
Thank you for your understanding.
Sincerely,
Simona Brace B.A, B.ED, OCT
English/ ESL Teacher
Continuing Education Services
Adult Day School, Dr. Bette Stephenson Centre For Learning
36 Regatta Avenue, Richmond Hill, ON.
L4E4R1
Tel: 905-884-**** or 905-884-**** Ext. 212
Email: simona.brace@***.ca
- Ripping off the customers
- Ripping off the customers
Preferred solution: Full refund
User's recommendation: Never with this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hamburg, Free And Hanseatic City Of HamburgReturn request but the Seller doesn't answer for an Returnlabel or any information about Returning Process or an Refund
User's recommendation: A free return Item will be helpful or an full Refund if the item don't Mach with the description as well
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Huehuetán, ChiapasVery concerned
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't receive package
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Keswick, OntarioIt says items were delivered but haven't received anything
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Erding, BavariaHose tauschen
Preferred solution: Full refund
User's recommendation: Neeee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeeding to speak with a live person. In order to verify my order is correct before paying the shipping for the wrong building.
- No customer service at all
Preferred solution: Details on product.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Erding, BavariaReture
Ich habe Hosen bekommen, die mir nicht passen, ich habe sofort nach der Probe reagiert. Auf der Website steht, dass eine Rückgabe innerhalb von 15 Tagen ohne besonderen Grund möglich ist.
Wenn das Paket mindestens 10 Euro kostet (es ist mehr), wurde mir dies verweigert. Ich habe den Kundendienst kontaktiert, sie haben mich belästigt, weil ich das Problem nach einer Weile unzählige Male neuen Leuten erklärt habe, und nichts, sie haben einfach aufgehört.
Am Ende erhielt ich eine E-Mail mit der Aufforderung, den Verkäufer selbst zu finden, und ich brenne mit ihm. Es ist verrückt und unerschütterlich
Preferred solution: Full refund
User's recommendation: Besser nucht
Haven’t received items???????
User's recommendation: Don't purchase anything from this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund issue
Preferred solution: Full refund
User's recommendation: Order separately from aliexpress, they send you the whole items, and if one of them missed, they don't take responsibility for it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Van Nuys, CaliforniaUnable to use website due to language bugs
User's recommendation: desktop websites is coded by lamers, use the app instead.
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