Resolved
Mike F Szz

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Resolved: Items not arrived.

Updated by user Feb 10, 2024

Company fixed the issue and I have been provided with apology. Item arrived yesterday after 58 days.Cheers mike

Original review Feb 03, 2024
Ordered drone batterys on the 14 December still not arrived.Can you let me know when coming. Cheers mike
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Preferred solution: Full refund

Judy H Tvd

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| map-marker Victoria, Texas

Hutchinsjudy85@***.com

Aliexpress - Hutchinsjudy85@***.com
I was charged $6.12 on January 4,. Both my credit card and debit card were charged for the same order of$6.12 on each one. Please reimburse my debit card. I've chatted with you multiple times ali express, you more or less told me too bad. It's your loss not mine. TEMU would never do that to me or Walmart for that matter. All you had to do was take the$6.12 off of one of my cards. You have really bad customer support Ali Express.dont shop hear
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User's recommendation: Do not shop here. They don't take care of there customers.

Yareliz Ori

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Verified Reviewer
| map-marker Vienna, Vienna

Would like a refund

Aliexpress - Would like a refund
I wrote this everal times, but i Got no answer: Hello AliExpress, I returned the watch to the GLS parcel shop on November 9th, 2023 according to your return instructions (see proof in the att.) Kind regards, Walter Stuchlik AliExpress wrote on November 28, 2023 4:00 p.m. (GMT +01:00):
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Rihardo

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Where my order?

Aliexpress - Where my order?
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Aliexpress - Where my order? - Image 3
Aliexpress - Where my order? - Image 4
Aliexpress - Where my order? - Image 5
Hello! made a payment, 15.november, but I haven't received any information. You say, please send me a payment order to which e-mail? Best regards, Rihardo
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Loss:
$37
Dominador E

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No order confirmation

Not yet resolve, my order is no confirmation even email how can i make sure my order is genuine. Please help me
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Loss:
$113

Preferred solution: Deliver product or service ordered

Jia V

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Verified Reviewer
| map-marker Southampton, Pennsylvania

Difficult to get real help

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I bought an iPad case and this very bad quality. I mean bad.

I paid$ 13

I have returned since i can't use it at all (it's covered the volume botton) and i Did

It costs me $28.85 to ship from US to China.

I contact the customer service the same.i shipping out and they promised to.get my money back. And i wait over a month to finally the seller got the product but nobody pay me back my shipping fee.

I did provide all the proff ghe same day i contact with the customer service. But one later they still can't get my money back. I been contact.wuth.them.for couple days.

Same answer : not enough proof.

If this is my personal reason ill take it but this is the quality problem. Seller don't answer.

Customer service answer the same way like a robot.

Very bad experience with them. Since i use this App alot and this is very disappointed.

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Resolved
Pietro D Hgm

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| map-marker Hanoi, Hanoi

Resolved: Haven’t received my refund yet

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Updated by user Jan 06, 2024

Company fixed the issue and I have been provided with apology. I just explained in detail why I returned my purchase

Original review Dec 30, 2023
Have not received my refund for Order No. 818047****076062. The seller tells me that AliExpress has stepped in to resolve a dispute. In my opinion they have no read to dispute my request for a refund. Product was delivered to your warehouse 2 weeks ago.
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Loss:
$425
Pros:
  • Good selection
Cons:
  • Asking too many return questions

Preferred solution: Full refund

User's recommendation: Buyer beware

Munir T Zbl

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| map-marker Huehuetán, Chiapas

Dispute my refund

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Aliexpress - Dispute my refund
Please provide me with official document certify that my address is incomplete and my order was shipped back to the seller
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Loss:
$5
Cons:
  • Cheap stuff

Preferred solution: Full refund

Resolved
harpal g Cak

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| map-marker Nanaimo, British Columbia

Resolved: Refund and return

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Aliexpress - Refund and return
Aliexpress - Refund and return - Image 2
Aliexpress - Refund and return - Image 3
Updated by user Sep 20, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 13, 2023
Received address for return from seller dont look write to me can someone please check it out for me if address wrong or write This the address been sent by the seller chenli 180******** China Guangdong Province Huizhou Huiyang District Floor 3, Workshop No.2, Chaokun Industrial Park, Mingtai Road, Qiuchang Baishi Village CN 516200 Huizhou Guangdong Province
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User's recommendation: Watch out anything coming from china can be defected or no good quality because they are established in market use to be good products but not any more because AliExpress have no more interest in to keep the product standard high they made enough money

Resolved
Colleen A Fdm

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| map-marker Sydney, New South Wales

Resolved: Abusive messages from Seller

Aliexpress - Abusive messages from Seller
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Aliexpress - Abusive messages from Seller - Image 3
Updated by user Sep 23, 2023

Company fixed the issue and I have been provided with apology. I did all I could, provided photos, explained shipping was nor an issue as packing was appropriate, item was scratched before shipping. Endured insulting comments from Seller, resolved by AliExpress who gave a partial refund, im not happy as the item is a gift and it is damaged, I wanted a full refund.

Original review Aug 24, 2023
I have opened a dispute for a refund as i received a damaged item, the Seller then messaged me and called me a liar and a bad buyer, I am fully within my rights to request a refund for a damaged item, which i also sent photos of the damage. This is disgusting behaviour from a Seller not worthy to sell on AliExpress, i am extremely unhappy with his behaviour and attitude.
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User's recommendation: Avoid Eways Xin Port International Store

Luella L Iwv

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| map-marker Acton, Ontario

Ordered in error wrong size

Aliexpress - Ordered in error wrong size
Ordered item 537**** in error choice shop tracking number 818325****067100. I immediately started try to cancel it But they say they cant find the order please help me cancel it and refund my payment Thank you.
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User's recommendation: They would not even reply to me. Received it yesterday it is too small for anything it holds 3/4 of a cup (6 ounces they say you can cancel a order but not true I tried to cancel immediately after I ordered it

Maryam I Bxg

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| map-marker Olney, England

Refund not processed

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Aliexpress - Refund not processed
I ordered on Oct 15, my order was supposed to be delivered on Nov 21, today is Dec 12, neither i have my order not my refund. AliExpress trying to screw me over by not refunding. It is not a cheap amount of products. Its worth $100 canadian for me. They screwed me with my last order too because the seller marked it as delivered they didnt listen to me. But this one is so much more in cost. I want my refund and contacting them everyday but no answer. The stupid Eva system doesnt do *** and makes our life harder!
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Loss:
$101
Pros:
  • Cheap knockout products
Cons:
  • Never get the products

Preferred solution: Full refund

User's recommendation: DONT SHOP AT ALIEXPRESS

Tim-Can Z

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I want my money back !!!

Aliexpress - I want my money back !!!
Aliexpress - I want my money back !!! - Image 2
I ordered things from you with my credit card that I don't want and now the orders can no longer be found in my account, but I received the email with one of the 2 orders Order 1: 047OT4KP2MOZLU4TNVKW 110243****427471,110243****397471 13.21 Order 2: I don't get a number... 19.89 Wednesday. 10 January 2024 with Mastercard **** **** **** 5301
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Loss:
$33
Cons:
  • Only in english only bad custumor service

Preferred solution: Full refund

User's recommendation: I WANT MY MONEY BACK AS SOON AS POSSIBLE

1 comment
Tim-Can Z

I WILL MY MONEY BACK

Joanne L Ssf

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Verified Reviewer
| map-marker Singapore, Singapore

Cancel order or refund

Aliexpress - Cancel order or refund
Aliexpress - Cancel order or refund - Image 2
Hi the below two image payment have been make. Pls cancel the order & refund. For more information call me at +659638**** Joanne
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User's recommendation: Cancel order & refund

Delorise Cfk
map-marker Kansas City, Kansas

Delayed delivery

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I made my order February 24th it was supposed to be here around the 4th-7th it still isnt here and its the 9th
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User's recommendation: Don’t order if you can’t wait they play with yo time and money

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