Aliexpress
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing shipment
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Manaure, La GuajiraReceived my order with error from factory
Preferred solution: Apology , update about the shipment status , someone to contact me and explain to me WTH is going on with my order
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Graham, North CarolinaWe ( My husband and I)have never received our order. Aliexpress notified us that we would have it between 03/01-05/2024
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAliExpress provides WRONG tracking information and refuses to refund when you can't locate package
I have contacted them several times about several orders.
The information on their website for the shipping company is incorrect.
The phone number DOES NOT EXIST.
The shipping company claimed they called me on a certain date to deliver the package and I have screenshots of my phone log that shows they NEVER called me.
The WEBSITE PROVIDE ON ALIEXPRESS for the shipping company does NOT recognize the Tracking number.
I messaged AliExpress over their app many times with screenshots to prove all the above.
Finally someone gives me the address and phone number of the shipping company (COMPLETELY DIFFERENT from AliExpress app.) I call them and the do NOT recognize the tracking number.
So I have no legitimate Tracking number. I have phone numbers that either DO NOT WORK or does not have my package information.
Here's the kicker.
The shop I bought it from wants to give me a refund. But AliExpress is NOT giving that option to either of us.
SO SHOP WANTS TO REFUND BUT ALIEXPRESS REFUSES.
DO NOT SHOP FROM THERE.
Buy from Tiki, buy from Lazada, buy from SHIEN.
I have NEVER had problems with buying from them directly.
Aliexpress has not delivered and REFUSES to give a refund. Even if the shop that you purchased from agrees to it.
- Low prices
- You may not receive package and they will not give refund
Preferred solution: Full refund
User's recommendation: Buy from Lazada, Tiki, SHEIN - never had any problems!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Could not cancel order
No response I am now afraid to order anything
Preferred solution: Full refund
User's recommendation: Don’t trust this store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package
Preferred solution: Full refund
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkTotally dissatisfied Experience and no way to file a complaint or resolve my problem
User's recommendation: In my opinion, this vendor and AliExpress are complete scam with no possible recourse for defective merchandise.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou have no customer service by phone. It sucks
- No customer service
Preferred solution: Refund my customer what he paid
User's recommendation: get some decent help on website issues and with billing problems
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI have paid for my items for more than 3 months now and I have not received all of them
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbus, OhioResolved: I looking forward of my refund of $17.93 found items elsewhere for cheaper price
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Moscow, Central Federal DistrictItems not received
- Nice selection of good
- Some companies prefer to take the money and run
Preferred solution: Deliver product or service ordered
User's recommendation: Go to the Official store, check the number of items they sell
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montreal, QuebecItems have problem with the order
User's recommendation: This dress very nice I love it, delivery very fast, but it's just not feet
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cape Town, Western CapeAliexpress supports the scheme of the seller, you will never get your money back.
I was sold horrible hair and was assured it was human hair, the hair is complete plastic and not true to description. Partner is not responding to my emails.
I received the order and want my money back, I paid so much for such terrible quality.
I have been requesting a full refund but Aliexpress wants to keep my money and are giving me flimsy solutions and are not helpful one but. Aliexpress supports these long vendors and they force us to cancel disputes I have added proof of the seller breaking policy but they have done nothing about. Everything they asked was send but they still asking for more evidence knowing well the seller is a scam!
Below uou can see cynosure hair begging me to cancel dispute but Aliexpress does absolutely nothing about and ignores my screenshots. All my accusations is validated by them by the proof sent they refuse to reimburse me.
User's recommendation: Rather save your money and buy elsewhere, cynosure hair is a big Scam!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkVerloren gegangene Ware
- Lieferzeit
- Hinhaltetaktig
Preferred solution: Full refund
User's recommendation: Gibt's keine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen 10 days no package
Preferred solution: Deliver product or service ordered
User's recommendation: Read reviews
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The company has now closed the dispute and I can no longer try to contact them on this issue of three rolls of solder that never came. And now I found out their new store is hmttool store. I thought so