Yara A Abg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing shipment

Aliexpress - Missing shipment
Aliexpress - Missing shipment - Image 2
I want my shipment to the location closest to me I have an order two months ago and until now I have not received the order. It is in my area here, but it was not delivered to Al-Raha. Provide me with the name of the shipping company so that I can contact them.
View full review
Loss:
$240

Preferred solution: Deliver product or service ordered

Mohammed S Ali

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manaure, La Guajira

Received my order with error from factory

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Aliexpress - Received my order with error from factory
Aliexpress - Received my order with error from factory - Image 2
I made and order no 358155****422 for beads of rice stainless strap . I received the strap with one side having one hole too small to enter the pin with it resulting in being unable to fit the strap on my watch . Now after I contacted them they said they will ship a new strap and when I was following up with them to check the estimated day for my package they decided not to even read my msg and leave it on unread for 2 days without updating me about the delivery status adding extra inconvenience to me aside from the previous inconvenience when I had to wait for a factory faulted strap
View full review
Loss:
$32

Preferred solution: Apology , update about the shipment status , someone to contact me and explain to me WTH is going on with my order

Veronique F Jdr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Graham, North Carolina

We ( My husband and I)have never received our order. Aliexpress notified us that we would have it between 03/01-05/2024

We ( My husband and I)have never received our order. Aliexpress notified us that we would have it...
We ( My husband and I)have never received our order. Aliexpress notified us that we would... - Image 2
What happened is more explained in the receipt from Aliexpress and my bank draft shows that purchase
View full review
Susan L Vxe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

AliExpress provides WRONG tracking information and refuses to refund when you can't locate package

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AliExpress provides WRONG tracking information and refuses to refund when you can't locate package
AliExpress provides WRONG tracking information and refuses to refund when you can't... - Image 2
AliExpress provides WRONG tracking information and refuses to refund when you can't... - Image 3
AliExpress provides WRONG tracking information and refuses to refund when you can't... - Image 4
AliExpress provides WRONG tracking information and refuses to refund when you can't... - Image 5
AliExpress provides WRONG tracking information and refuses to refund when you can't... - Image 6

I have contacted them several times about several orders.

The information on their website for the shipping company is incorrect.

The phone number DOES NOT EXIST.

The shipping company claimed they called me on a certain date to deliver the package and I have screenshots of my phone log that shows they NEVER called me.

The WEBSITE PROVIDE ON ALIEXPRESS for the shipping company does NOT recognize the Tracking number.

I messaged AliExpress over their app many times with screenshots to prove all the above.

Finally someone gives me the address and phone number of the shipping company (COMPLETELY DIFFERENT from AliExpress app.) I call them and the do NOT recognize the tracking number.

So I have no legitimate Tracking number. I have phone numbers that either DO NOT WORK or does not have my package information.

Here's the kicker.

The shop I bought it from wants to give me a refund. But AliExpress is NOT giving that option to either of us.

SO SHOP WANTS TO REFUND BUT ALIEXPRESS REFUSES.

DO NOT SHOP FROM THERE.

Buy from Tiki, buy from Lazada, buy from SHIEN.

I have NEVER had problems with buying from them directly.

Aliexpress has not delivered and REFUSES to give a refund. Even if the shop that you purchased from agrees to it.

View full review
Loss:
$36
Pros:
  • Low prices
Cons:
  • You may not receive package and they will not give refund

Preferred solution: Full refund

User's recommendation: Buy from Lazada, Tiki, SHEIN - never had any problems!

Resolved
Luella L Iwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Could not cancel order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Aliexpress - Could not cancel order
Updated by user Feb 05, 2024

No response I am now afraid to order anything

Original review Feb 04, 2024
I ordered in error and tried immediately to cancel but they said they could not find the order but they had the order # and the tracking number. I received it . it holds about 1 cup. it is garbage I dont trust this store. store is Choice shop 537**** store tracking # 818325****067100 order placed January 11/24
View full review

Preferred solution: Full refund

User's recommendation: Don’t trust this store

Patricia C Qjb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Aliexpress - My package
SPX0YB0397********, is been inspecting for Long while; my due date is today- i been sending lots of info to Aliexpress & they're not responding! So either I get my package or refund I'm getting annoyed & losing patience
View full review

Preferred solution: Full refund

User's recommendation: Never

Robert P Svb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Totally dissatisfied Experience and no way to file a complaint or resolve my problem

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Aliexpress - Totally dissatisfied Experience and no way to file a complaint or resolve my problem
Aliexpress - Totally dissatisfied Experience and no way to file a complaint or resolve my... - Image 2
Aliexpress - Totally dissatisfied Experience and no way to file a complaint or resolve my... - Image 3
I purchased an $1100 diathermy machine from one of their vendors called Shenzhen Mellicare Store, and it only worked for two weeks. They wanted me to hire an electrician to do the diagnostics and send them videos. After I told them that was unacceptable and demanded a replacement or refund they ghosted me and will not answer any of my communications.
View full review

User's recommendation: In my opinion, this vendor and AliExpress are complete scam with no possible recourse for defective merchandise.

Jeanie B Dzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You have no customer service by phone. It sucks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Aliexpress - You have no customer service by phone. It sucks
Can't get answers for anything from anyone at any time I have a customer who I cannot get the item he wants and now wants a refund. I can't get a live person to answer my questions. I already pay for your services and now its wanting me to pay for another service to get someone to answer some freaking questions
View full review
Loss:
$181
Cons:
  • No customer service

Preferred solution: Refund my customer what he paid

User's recommendation: get some decent help on website issues and with billing problems

Aeman A Lom

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I have paid for my items for more than 3 months now and I have not received all of them

Aliexpress - I have paid for my items for more than 3 months now and I have not received all of them
Aliexpress - I have paid for my items for more than 3 months now and I have not received... - Image 2
O paid for itema on AliExpress in December I have received some and I have not received the remaining items and this is more than 4 months now
View full review
Loss:
$30

Preferred solution: Deliver product or service ordered

Resolved
Kamille C Xcj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

Resolved: I looking forward of my refund of $17.93 found items elsewhere for cheaper price

Aliexpress - I looking forward of my refund of $17.93 found items elsewhere for cheaper price
Somewhat it was neutral as I still await on my refund of $17.93 its taking longer than I expected to receive my refund payment back it now March 2 2024 how much longer will it take for this to be resolved i kindly appreciate it once my refund is refunded back to me as soon as possible Thank You God Bless thank you for responding back and looking into this matter
View full review
Lakeria Pwo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moscow, Central Federal District

Items not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Aliexpress - Items not received
Over $100.00 was spent on an order for electronic solder. The package came empty and was marked by Canada post as damaged. Resolution, the company wanted the postoffice contacted for further information. Yea like they would remember one out of over 100,000 for this city. But the package came in a bag marked Damaged by Canada Post. If the company it was ordered from would package it better, this would not have happened. Or did they even send the items. Lefavor is the Official Store. Number of items they sell tells me the company is either very new or is ripping off people. Check it out.s
View full review
Loss:
$105
Pros:
  • Nice selection of good
Cons:
  • Some companies prefer to take the money and run

Preferred solution: Deliver product or service ordered

User's recommendation: Go to the Official store, check the number of items they sell

1 comment
Lakeria Pwo

The company has now closed the dispute and I can no longer try to contact them on this issue of three rolls of solder that never came. And now I found out their new store is hmttool store. I thought so

Assefie C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

Items have problem with the order

Aliexpress - Items have problem with the order
Aliexpress - Items have problem with the order - Image 2
It's not feet me , and in I need it for april, I want to know if I can make exchange 2x to 4x, twice time I made this order , the first one was medium It's came to small I give to someone else, that one 2x it's not feet me again, then Im not a big person
View full review

User's recommendation: This dress very nice I love it, delivery very fast, but it's just not feet

Chancel K Abc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cape Town, Western Cape

Aliexpress supports the scheme of the seller, you will never get your money back.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I was sold horrible hair and was assured it was human hair, the hair is complete plastic and not true to description. Partner is not responding to my emails.

I received the order and want my money back, I paid so much for such terrible quality.

I have been requesting a full refund but Aliexpress wants to keep my money and are giving me flimsy solutions and are not helpful one but. Aliexpress supports these long vendors and they force us to cancel disputes I have added proof of the seller breaking policy but they have done nothing about. Everything they asked was send but they still asking for more evidence knowing well the seller is a scam!

Below uou can see cynosure hair begging me to cancel dispute but Aliexpress does absolutely nothing about and ignores my screenshots. All my accusations is validated by them by the proof sent they refuse to reimburse me.

View full review

User's recommendation: Rather save your money and buy elsewhere, cynosure hair is a big Scam!

Nico T Onj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Verloren gegangene Ware

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Aliexpress - Verloren gegangene Ware
Aliexpress - Verloren gegangene Ware - Image 2
Aliexpress - Verloren gegangene Ware - Image 3
Aliexpress - Verloren gegangene Ware - Image 4
Der Händler, AliExpress & Hermes enthalten sich bisher zur Rückerstattung. Möchte mein Geld & zuzüglich 100,- Verzugs- & Hinhaltekosten oder ich erstatte bei der Polizei in Amerika Anzeige !
View full review
Loss:
$45
Cons:
  • Lieferzeit
  • Hinhaltetaktig

Preferred solution: Full refund

User's recommendation: Gibt's keine

Armonie W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Been 10 days no package

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Aliexpress - Been 10 days no package
I ordered my package match 7th I have not received my package tracking number not updating wen I check
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Read reviews

  • 1
  • ...
  • 4
  • 5
  • 6
  • 7
  • 8
  • ...
  • 1405