Anonymous
map-marker Itabashi-Ku, Tokyo

Refunds

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Hi sir/madam made a purchase on AliExpress and it showed my orders were all on expired. Without knowing my card was debited and when I tried again, my card was debited with 3 payments of 30,394¥, 30,599¥ and 30,368¥. Please I need all the above money tobe refunded back into my account. Thanks
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Whitney W Whp

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Verified Reviewer
| map-marker Moscow, Central Federal District

Refund

Aliexpress - Refund
Seller being rude they said return/refund or just refund I press that I just want a refund they froze my ordered so I would love to get my money back
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Loss:
$127

Preferred solution: Full refund

User's recommendation: Never ordering off AliExpress again

Jane L Vmx

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| map-marker New York, New York

Very bad service from store on Aliexprexx

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Aliexpress - Very bad service from store on Aliexprexx
Aliexpress - Very bad service from store on Aliexprexx - Image 2
Hello, AliExpress doesnt even earn one star! How simple is it to give ONE proper answer to a consumer- Im not the only one Im sure. It is very simple and that single pissed consumer from the DK would now be happy. But NONO AliExpress doesnt give a damn. They should also care about their suppliers that doesnt give proper answers to that consumer. But again AliExpress doesnt give a damn by anything. Thank you so much AliExpress for nothingWtf
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Loss:
$36
Pros:
  • Mostly good prices
Cons:
  • Suppliersclaim

Preferred solution: Full refund

User's recommendation: Don’t bother try to get an answer from AliExpress

Chloe R Mdt

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Verified Reviewer

Took my money and gave me a defective product

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Aliexpress - Took my money and gave me a defective product
Updated by user Nov 06, 2023

I am doing a chargeback with my bank . Fingers crossed

Original review Oct 22, 2023
Whole bike design was defective . Almost got into a major accident with the kids in the bike and I got no resolution . Lost 4 thousand dollars
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Loss:
$4000
Cons:
  • No resolutions and scam artist

Preferred solution: Full refund

User's recommendation: Do not buy here

Bradley H Igb

Have took money out of my account

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They have took money from my account without me knowing. This should be sent back to my account ASAP please.
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Loss:
$300
Cons:
  • Bad communicatin

Preferred solution: Full refund

Liz C Kks

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Verified Reviewer
| map-marker Dublin, Leinster

Feedback about complaint

Ali Express sent email to say they will not issue refund. My complaint invalid.Item in transit since December 23
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Neil G Aym

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| map-marker Sydney, New South Wales

Overall AliExpress is fine except when something goes wrong

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I've reached an impass over an item not delivered and am not clear what information I failed to provide leading to a failed appeal. Id love to receive a call or email or text from someone with good English and a desire to try to help me.
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Loss:
$16
Pros:
  • Prices are cheap and truly unbelievably low when on sale
Cons:
  • When things go wrong aliexpress has very poor customer service

Preferred solution: Full refund

User's recommendation: The prices are excellent but the customer service is poor

Nazpar G

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Verified Reviewer

The seller has some excuse for not accept my return request

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Aliexpress - The seller has some excuse for not accept my return request
I bought a dress huge so big is not fit for me, the saller just said the colour is blue, not make sense!!!
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Loss:
$82
Juanita B Boh

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Verified Reviewer

My order was shipped to office I never received

Im just crying I wanted my glues wig or my money back I rather have my hair no way to contact or speak with seller she never responds back
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Loss:
$105
Pros:
  • I just want my orders as promised
Cons:
  • I think there is nothing but this is first time i am facing problem of unpaid status

Preferred solution: Deliver product or service ordered

Benjamin B Ynm
map-marker Mobile, Alabama

I didn’t receive my order so I made a dispute but were denied so my funds were just taken like that

I purchase a wig but never received it I dont have the tracking number I made a dispute but were denied
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Michael C Enx

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Verified Reviewer

Have not received the item I ordered

Aliexpress - Have not received the item I ordered
Aliexpress - Have not received the item I ordered - Image 2
I have not received item 817496****53880 light Navy Blue jacket and pants. Upon checking, found that I have confirmed delivery which is not true. Please check and revert
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Englishtown, New Jersey

Crazy slow, and bad customer service

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Already more than two weeks I am waiting for answer my questions and five representatives separately. Ask couple days for answer
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Ken G Euv

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Verified Reviewer

Credit card issues

I need to know why I cannot use my visa gift card to pay for my transactions. I have used this card with other online purchases
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Preferred solution: Answers

LaWayne F

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Verified Reviewer

Multiple charges

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You charged me multiple times when I only paid for one. Scammers at its best thanks. Didnt even charge the right amount
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Loss:
$170
Cons:
  • None of these

Preferred solution: Full refund

User's recommendation: Don’t use them

Fatmata B Mfl

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Verified Reviewer

My delivery failed, why

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Hi, We are having a big wedding by the end of febuary please could you help to speed-up all orders and delivery at time specified? We want to place more orders but am afraid the tracking bars are not moving. Orders: WG13522****GB, WG12176****GB (delivery failed its now stopped in West Midlands), WG13538****GB (trucking status un updated). Please not get us disappointed. Waiting for all the orders placed. Thanks.
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Preferred solution: Deliver product or service ordered

User's recommendation: I don't think so am afraid.

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