Mahmoud E Nlt

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Verified Reviewer
| map-marker Giza, Giza

Missing plush

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Hello aliexpress team I ordered a few countryball plushies at December 10 2023. Most of them came but one of them is missing Please try to tell me what happened -Mahmoud Elharidy
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Atif A Itu

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Do not receved my order

Aliexpress - Do not receved my order
I did not recived my this (818246****482016) order in the Ali expres app show order in delever but i do not receved order
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Loss:
$5

Preferred solution: Deliver product or service ordered

User's recommendation: I need this order

Vesna B Tay

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Verified Reviewer

Credit card abuse

Aliexpress - Credit card abuse
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on line support that seriously someone works on my case and today I have this mail below what is frustrating.

5. Let ke know your company is one of the largest and best company in the world for on line shopping or some small shop in Burundi ?

6.

I have promis from on line agent that case going to senior team for reclamation? - this mail/answer is from high level team for reclamation?

What's happening with your company ?

I need urgent refund of my money on my card which is on your account !

Best regards,

Vesna Boskova

Email: vekitoseva@***.com

Phone Tunisia: +216 ** *** ***

Phone Macedonia: +389 ** *** ***

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Loss:
$977

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Hollywood, Florida

UNDELIVERED PACKAGES

Aliexpress - UNDELIVERED PACKAGES
Aliexpress - UNDELIVERED PACKAGES - Image 2
I order items from this merchant Bilyiyuan store but the item was never delivered to me, and on their end it marks as delivered. Then i try to contact the merchant he told me to check it out the post office. When i went to the post office, they told me they send the items back to the sender. But the merchant is not refunding me my money or sending me another item.
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User's recommendation: Be careful with some of the merchant on Aliexpress, because this become issues now, you won't receive your item and found out cause your address was wrong. Apparently im not the only one this has to happened.

Rodney W Ugz

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REFUND

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Aliexpress - REFUND
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I had ordered 2 touch screens for the phone I have which is a Samsung Galaxy A03s The screen that I received wasn't the right one (even though they told me that it is compatible to my phone) it wasn't So I send them both back & haven't got my money back or the right screen for my phone. I've contacted them for the last month & haven't heard anything.
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Loss:
$20

Preferred solution: Full refund

User's recommendation: Don't use this company unless you like being taken of

Helena M Jrz

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| map-marker Moscow, Central Federal District

Fraud

Aliexpress - Fraud
I do not have an account with you all. I need to have these transactions disputed I can't even find it
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Loss:
$529
Cons:
  • Not applicable

Preferred solution: Full refund

Monica H Gcp

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Verified Reviewer

Never received it. Now they tell me it doesn’t exist

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I ordered a type o negative band t shirt from AliExpress. I traced my order back and its the correct company. I try to get their help and now they have the audacity to tell me theres no such thing they sell. *** This was almost a month ago right after my boyfriends birthday so I remember when it was. I checked both my emails in case I used the other. Ive done some footwork here but they wont do their part.
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User's recommendation: Don’t, if it’s AliExpress don’t do it!

Addalyn M

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Verified Reviewer

I haven’t received my package but it says delivered

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I ordered three things off your app a few weeks ago and I havent received it. It said it was delivered but it hasnt arrived at all
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Preferred solution: Deliver product or service ordered

Chansa C

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| map-marker Kitwe, Copperbelt

Items not received

Aliexpress - Items not received
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I ordered 2 used Thinkpad Laptops from AliExpress China on September 7th, 2023. I have not received my items, this is now January 2024. On their website, it indicates that the items arrived in my country, Zambia. The seller doesn't respond to my messages. I will respond if my issue is resolved.
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Anonymous
map-marker Sun City, Arizona

Order not right

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I have heard anything about my issue about missing color for the elephant latchhook. Now I cannot do it
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User's recommendation: Do not use this company

Daniela C Ipa

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Reclamatie

Aliexpress - Reclamatie
Am primir mesaj de la banca ca am comandat pe aliexprees, eu nu am făcut aceasta comanda *** pot rezolva situatia
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Preferred solution: Full refund

Salma D Rzy

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I never received my order I got scammed

Aliexpress - I never received my order I got scammed
I ordered some stuff that were on sale and then paid for it on December 17 then few days later I never received my stuff till now, I cant even rate my order or leave a feedback it take me back to my orders place
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Loss:
$17
Pros:
  • Have cheap items
Cons:
  • Have scammers

Preferred solution: Full refund

Kayla S Tsf

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| map-marker Pedro Escobedo, Querétaro

Seller will not issue refund

Aliexpress - Seller will not issue refund
Aliexpress - Seller will not issue refund - Image 2
Aliexpress - Seller will not issue refund - Image 3
I had two items that I ordered and it says it was delivered but I never received it and they sellers of each of the items will not refund my money or they won't resend my items. I really wanted the items I ordered so if that can be done please resend the items. If it can't please refund my account so I can reorder the items.
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Loss:
$34
Pros:
  • It is cheap
Cons:
  • You may not get your order or your money back

Preferred solution: Full refund

User's recommendation: Watch who you order from because I didn't even get my items but they took my money

Detlev D

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Verified Reviewer
| map-marker Bottrop, North Rhine-Westphalia

Rücksendung

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Aliexpress - Rücksendung
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Updated by user Oct 11, 2023

Kein guter Kundendienst

Updated by user Oct 11, 2023

Versuche seit ca.2Wochen den Artikel zurück zu schicken bekomme kein Rückmeldung wo ich die Rücksendung hin schicken soll.

Original review Oct 11, 2023
Guten Tag,würde gerne einen Artikel zurückschicken da er viel zu klein ist.Können Sie mir bitte mitteilen wie ich das machen kann.
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Loss:
$149
Cons:
  • Schlechter kontakt

Preferred solution: Full refund

User's recommendation: Bei Kleidung immer auf die Größe achten,ist immer zu klein.

Frances N Gap

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Verified Buyer

Wrong size

Aliexpress - Wrong size
Need extra large. It is an African outfit that's a medium. Please swap it out for an extra large. Thank you
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Preferred solution: Exchange

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