Addis Solomon F

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Verified Reviewer

I didn’t receive my order

I ordered LED light from AliExpress order date is November 26 2023.trucking number is CH15802****NL.i was contacted with post office in my country they said that the goods was arrived in the destination country but they could not contact the recipient because of his email and phone number.now the goods already returned to the sender.if it is possible the sender sending to me again I will write all information with my side.
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Loss:
$273

Preferred solution: Deliver product or service ordered

Asif A Gvj

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Verified Buyer
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Verified Reviewer

Our Dispute are always invalid why

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Aliexpress - Our Dispute are always invalid why
Aliexpress - Our Dispute are always invalid why - Image 2
Aliexpress - Our Dispute are always invalid why - Image 3
Aliexpress - Our Dispute are always invalid why - Image 4

And i the very old coustomer of aliexpress and was satisfied also about ali services but since last few months when i was shopping from aliexpress after it few time when i have an iss about product and didn't got my parcel also then i file dispute after it always aliexpress team say me my point is invalid and also do faver for its seller but its not good first you should investigate then decide my request is valid or not ,

I can give you some examples once i didn't receive my parcel but your team say i go to post office and ask them and require a document from them , u know how they can give any documents which they didn't receive and why i waste my time to go here and there ,the seller should deliver my item on my doorstep, after it aliexpress didn't refund my money ,

Secondly i also have some issues on my products u can check my history,

Now i buy hibrew coffee machine ,i told sell i want to use in pakistan and here 220 volt and in pakistan there is only 50hz frequency working but seller send me 60hz which is useless for me so if i want to use it i need to attach a inverter switch which costs me 80us after my dispute they didn't give me tha complete charges for inverter switch cost which is compulsory to use it , i also cannot return it because i already paid 100 us as a tex so which are not refunable , so plz solve me issue and refund me minimum 80 us , which are the cost of inverter switch ,

Now most recently i didn't receive samsung watch casing but again after my request aliexpress say me i m invalid, its still showing in tracking not delivered, so what can i do

These are some examples so since last few months i feell aliexpress is more and more supporting for its sellers but in business rules the coustomers are always right,

So plz plz consider my complaint and take any action if u want and rebuild my trust again on aliexpress, i have a big lose since few months on my last 10 transaction

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Loss:
$110
Pros:
  • Rang of products and price
Cons:
  • Our dispute always invalid
  • Support seller
  • Also not refund if item not delivered

Preferred solution: Price reduction

User's recommendation: Think about return and refund first

Anonymous

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Verified Buyer
| map-marker Calgary, Alberta

I am not getting a refund

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Aliexpress - I am not getting a refund

I havent gotten a refund for my order that was supposed to be delivered a month ago. I ordered on Oct 15, my order was supposed to be delivered on Nov 21, today is Dec 12, neither i have my order not my refund.

AliExpress trying to screw me over by not refunding. It is not a cheap amount of products. Its worth $100 canadian for me. They screwed me with my last order too because the seller marked it as delivered they didnt listen to me.

But this one is so much more in cost.

I want my refund and contacting them everyday but no answer. The stupid Eva system doesnt do *** and makes our life harder!

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User's recommendation: Don’t shop there

Aaron R Tbz

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Verified Reviewer
| map-marker Chicago, Illinois

Package has not been delivered

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Aliexpress - Package has not been delivered
Aliexpress - Package has not been delivered - Image 2
I have not received my Jacket Men's Autumn And Winter Baseball Jacket Men's Woolen PU Sleeve Men's Jacket Casual Men's Clothing Outwear. My name Aaron Rucker Email: Ruckg37@***.Com Home:10016 S Prospect Chicago, IL 60643 Cel: (773) 216-****
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User's recommendation: PLEASE DELIVER MY PRODUCTS

STEVAN K Gyz

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Verified Reviewer
| map-marker Novi Sad, South Backa

Returns/refunds

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Aliexpress - Returns/refunds

the package arrived at my post office and they say that they informed me about the arrival of the

shipment, but that is not true and I did not receive the shipment. After 15 days, the post office

returned the shipment to customs, and customs returned it to the sender, and I now have that in the

tracking of the shipment.

tracking the shipment from the warehouse in Hungary, that's why I didn't even

check it online. I will also post a picture of the shipment

tracking from my post office where it can be seen that the shipment has been returned.

I don't know how to post a picture of the link where it can be seen that the goods have been returned.

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User's recommendation: force and monitor every day the status of the shipment.

Anonymous
map-marker Clearwater, Florida

Item not delivered

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Charged me for two orders; didnt even receive one order but sends me email order is complete! Keep getting emails but no package! No way to contact live representative regarding charges.
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User's recommendation: Do not use!

Mang L

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Verified Buyer
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Verified Reviewer

I didn't received my order

Aliexpress - I didn't received my order
When I buy I forgot to fill up my house number 29 cameron rd,croydon:3136,VIC, Australia, only need No
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker New York, New York

My package is going to wrong address which is 907saint John's place Apt 3-B Brooklyn NY 11216-****

I needed to update my new address 1-15 57 avenue unit 1521 Long Island city ny queens 11101 my # 718775-**** my package is being sent to wrong address
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Anonymous
map-marker Baltimore, Maryland

Why was my paid in full merchandise canceled order#818536****889261 without my knowledge or consent. Can I re-order with the money you already removed from my account.in the amount of $22.11

My order#818536****889261 for the Loafers Women Shoes Chain Decor Platform slip on Pink Pumps shoes New Metal Decoration. estimated delivery date ; Feb 22 -2024 - March 9, 2024 payment successfull amount $22.11 was canceled on 2/29/24 without my knowledge or consent and I would just like to know what the reason was..I never had any problem with Aliexpress ordering or delivering before now..And the money has not been returned to my account.So that being said can you still re-send them back since their already paid for. TRANSACTION ID 7FP8599IPT794****
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Dominique P Nmo

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Verified Buyer
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Verified Reviewer

A order

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Aliexpress - A order
I want a refund for my order bc the shipping is too long i need it by Friday and its not even shipped so just give me a refund
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Preferred solution: Full refund

Anonymous
map-marker Locust Grove, Georgia

Fraud someone else used my card

Someone had used my card and made two purchases with the total of $89. They still have not contacted me back or refuned my money back to my account.
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Darren G Jvw

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Verified Reviewer
| map-marker Timsbury, Bath And North East Somerset

Not received anything yet please could you look into it please

Not received any thing yet the courier said to contact you about this but no one knows what's going on it's s total disaster I think I have been scammed I will report this to trading standards I'm not being ripped off again sort this out now
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User's recommendation: AVOID

Dorothy A Mpr

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Verified Buyer
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Verified Reviewer
| map-marker New York, New York

Please I haven’t received my package please thanks.

Aliexpress - Please I haven’t received my package please thanks.
Aliexpress - Please I haven’t received my package please thanks. - Image 2
Aliexpress - Please I haven’t received my package please thanks. - Image 3
Aliexpress - Please I haven’t received my package please thanks. - Image 4
Aliexpress - Please I haven’t received my package please thanks. - Image 5
Please women hot sale long dress long sleeve card shoulder dress pure colour Ankle length dress high street style long dress.please I havent received it delivered date is 13/12/2023 into this address Flat 408 Concord House,454 London Road Croydon,CR0 9BJ .Please can I get it tracking nub,787140****73
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Pros:
  • Correct the mistake
Cons:
  • Correct

Preferred solution: Deliver product or service ordered

Jennifer A Nxq

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Verified Reviewer

I didn't receive my package

I didn't receive my package and I'm not getting any help on getting the runaround I'm being told that I have to wait for a dispute why am I waiting for a dispute when I sent my money but didn't receive my package I should be refunded right away just like TEMU does you don't receive her package from TEMU you get your money back right away
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Loss:
$70

Preferred solution: Full refund

Anthony C Eqb

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Verified Buyer

Missing package

Aliexpress - Missing package
Hello I have yet to receive my product or my refund from you guys and its impossible to get in contact with you please send a phone number so I can talk to someone and get this resolved thank you
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Loss:
$27

Preferred solution: Full refund

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