Aliexpress
Reviews and Complaints
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Verified ReviewerI didn’t receive my order
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOur Dispute are always invalid why
And i the very old coustomer of aliexpress and was satisfied also about ali services but since last few months when i was shopping from aliexpress after it few time when i have an iss about product and didn't got my parcel also then i file dispute after it always aliexpress team say me my point is invalid and also do faver for its seller but its not good first you should investigate then decide my request is valid or not ,
I can give you some examples once i didn't receive my parcel but your team say i go to post office and ask them and require a document from them , u know how they can give any documents which they didn't receive and why i waste my time to go here and there ,the seller should deliver my item on my doorstep, after it aliexpress didn't refund my money ,
Secondly i also have some issues on my products u can check my history,
Now i buy hibrew coffee machine ,i told sell i want to use in pakistan and here 220 volt and in pakistan there is only 50hz frequency working but seller send me 60hz which is useless for me so if i want to use it i need to attach a inverter switch which costs me 80us after my dispute they didn't give me tha complete charges for inverter switch cost which is compulsory to use it , i also cannot return it because i already paid 100 us as a tex so which are not refunable , so plz solve me issue and refund me minimum 80 us , which are the cost of inverter switch ,
Now most recently i didn't receive samsung watch casing but again after my request aliexpress say me i m invalid, its still showing in tracking not delivered, so what can i do
These are some examples so since last few months i feell aliexpress is more and more supporting for its sellers but in business rules the coustomers are always right,
So plz plz consider my complaint and take any action if u want and rebuild my trust again on aliexpress, i have a big lose since few months on my last 10 transaction
- Rang of products and price
- Our dispute always invalid
- Support seller
- Also not refund if item not delivered
Preferred solution: Price reduction
User's recommendation: Think about return and refund first
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Calgary, AlbertaI am not getting a refund
I havent gotten a refund for my order that was supposed to be delivered a month ago. I ordered on Oct 15, my order was supposed to be delivered on Nov 21, today is Dec 12, neither i have my order not my refund.
AliExpress trying to screw me over by not refunding. It is not a cheap amount of products. Its worth $100 canadian for me. They screwed me with my last order too because the seller marked it as delivered they didnt listen to me.
But this one is so much more in cost.
I want my refund and contacting them everyday but no answer. The stupid Eva system doesnt do *** and makes our life harder!
User's recommendation: Don’t shop there
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisPackage has not been delivered
User's recommendation: PLEASE DELIVER MY PRODUCTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Novi Sad, South BackaReturns/refunds
the package arrived at my post office and they say that they informed me about the arrival of the
shipment, but that is not true and I did not receive the shipment. After 15 days, the post office
returned the shipment to customs, and customs returned it to the sender, and I now have that in the
tracking of the shipment.
tracking the shipment from the warehouse in Hungary, that's why I didn't even
check it online. I will also post a picture of the shipment
tracking from my post office where it can be seen that the shipment has been returned.
I don't know how to post a picture of the link where it can be seen that the goods have been returned.
User's recommendation: force and monitor every day the status of the shipment.
Item not delivered
User's recommendation: Do not use!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't received my order
Preferred solution: Deliver product or service ordered
My package is going to wrong address which is 907saint John's place Apt 3-B Brooklyn NY 11216-****
Why was my paid in full merchandise canceled order#818536****889261 without my knowledge or consent. Can I re-order with the money you already removed from my account.in the amount of $22.11
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA order
Preferred solution: Full refund
Fraud someone else used my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Timsbury, Bath And North East SomersetNot received anything yet please could you look into it please
User's recommendation: AVOID
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkPlease I haven’t received my package please thanks.
- Correct the mistake
- Correct
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't receive my package
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMissing package
Preferred solution: Full refund
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