Aliexpress - Ali Express is unethical and does not protect paying customers

27 of 596 Aliexpress reviews

I bought a bag for my daughter to take for her Karate uniform.She used the bag a time and a half, as after 3 times zipping up the zipper, it would not move anymore and ended up off the "rail".

Bag broken, unusable, trash.

I requested a refund from the seller. Seller ignored me. I contacted the so-called customer service at Ali via chat and was assured they would take care of it. They promised they would send the seller an email request - but that never happened.

Contacted CS reps a total of 6 times now, 2 of them actually indeed emailed the seller. They others didn't do anything. Seller is still ignoring my request for a simple refund. Instead they had me jump through hoops, getting repair estimates, then sending images of the broken bag.

The only response I got was that with my next order they would give me a discount. Really? Do I want to order from FLYING BIRDS bag Co., Ltd.

again?I don't think so!

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Bad quality
Product or service
Purple Bag
Review category
Auctions and Internet Stores
review #941069
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