I bought hair extension from a seller on Aliexpress a few months ago, when the hair arrived, it was nothing like the picture shown on the sellers page. I contacted the seller to register my displeasure and she asked to send it back and get a refund. I mailed it back via recorded delivery so i had proof and waited for my refund. Months later.... i'm still waiting.
First of all the seller tried to blackmail me into leaving a positive feedback for her before she processed the refund, based on principle, i refused. When i complained to Aliexpress customer service, they promised to look into it and get the seller to refund me, well that still hasn't happened. Every week i contact Aliexpress, i get the same empty promises. Seller is still happily trading whilst i'm out of almost $200 including postage cost.
Aliexpress does nothing to help customers and is clearly on the side of the scammers that operate on their sites.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.
I didn't like: Unhelpful complaints avenue, Lying about helping you, Half the sellers are scammers, Dispute progress or rather lack of.