Edinburgh, Edinburgh, City Of
3 comments
100% full Not resolved
1.5
Details
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security

I bought hair extension from a seller on Aliexpress a few months ago, when the hair arrived, it was nothing like the picture shown on the sellers page. I contacted the seller to register my displeasure and she asked to send it back and get a refund. I mailed it back via recorded delivery so i had proof and waited for my refund. Months later.... i'm still waiting.

First of all the seller tried to blackmail me into leaving a positive feedback for her before she processed the refund, based on principle, i refused. When i complained to Aliexpress customer service, they promised to look into it and get the seller to refund me, well that still hasn't happened. Every week i contact Aliexpress, i get the same empty promises. Seller is still happily trading whilst i'm out of almost $200 including postage cost.

Aliexpress does nothing to help customers and is clearly on the side of the scammers that operate on their sites.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Unhelpful complaints avenue, Lying about helping you, Half the sellers are scammers, Dispute progress or rather lack of.

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Anonymous
#1031074

here are some tested aliexpress sellers

http://trustsellers.com/best-aliexpress-sellers/

Anonymous
#999460

YOU are the FOOL... PERIOD!

Anonymous
#999035

EBAY does the same thing docs have been uploaded showing feedback from sellers all negative EBAY tells them to do this so instead of choosing the red for negative they choose green for positive look on this site pissed consumer EBAY SUPPORTS SCAMMERS 3 docs

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