Product: Aliexpress Claim Clear all filters (0 of 3 reviews match)
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Aliexpress - Support

the support@aliexpress.com simply does not exist
1.0
Details
Billing Practices
Exchange, Refund and Cancellation Policy
Product
Aliexpress Claim
I didn't like
  • Aliexpress are fraudsters
#1450357
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Aliexpress - Won't refund me

A seller marked a product as shipped and then told me that its out of stock and if I want something else, instead of cancelling and refunding me. It has been over 3 months, no sign of a refund. This is only one issue out of many.
2.0
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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
Product
Aliexpress Claim
I liked
  • Some products are great and have good prices
I didn't like
  • Customer service
#1434733
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Aliexpress advertises a 60 day on-time guarantee, but when the buyer protection time runs out and you file a claim, you get told the vendor says he shipped it, so your claim is invalid and wait some more. There is no mechanism I can find to dispute this. This appears...
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Anonymous
Anonymous

I can relate to your experience. I've had a similar issue with Aliexpress. I ordered four units of a product and only received one. I have simply been ignored by both Ali and ...

1.7
Product
Aliexpress Claim
I didn't like
  • Misleading refund policy
  • Lack of integrity
  • No ability to clearly communicate
#993051
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