Aliexpress complaint process is not good for the consumer it supports fraud sellers

147 of 596 Aliexpress reviews

Aliexpress tells buyers they are safe but if you ever need to file a complaint you may be in for an unpleasant surprise.The way it has set up the system is biased to the sellers advantage.

You can only submit 3 pictures, they don't look at the sellers communication with you unless you can figure out how to upload it as one of your 3 pictures.If you agree to return the item so you can get a full refund then you often have to pay the return shipping that can cost more than the item is worth!The store I had a problem with Jackie Supermarket store # 1864104 sent synthetic hair extensions when it advertised real human hair and said I faked the photos and was a liar.Scammers just switch products if you file a complaint.

This review is a subjective opinion of a user.
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Reason of review:
Bad quality
Product or service
Hair Extensions
Review category
Auctions and Internet Stores
review #816515
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147 of 596 Aliexpress reviews
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Daisy_2016

Mar 31 #1137469


Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:
1.If you are using pc, please use this link:
http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1
2.If you are using cell phone, please use this link: http://activities.aliexpress.com/h5_help_center.php

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