Product: Aliexpress Customer Care Clear all filters (49 of 49 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I ordered a product through aliexpress and when I Received it it wasn't as described. I told the seller and sent him a picture of it and still maintained the product was the same as described. I opened a claim with aliexpress trusting they would be of any help,...
Read more
2.9
Product
Aliexpress Customer Care
I didn't like
  • Customer service
#1113698
Reply to reviews
The seller block my massages I can't have communication , I received the dress and same day started communicating with a seller about damages, stains, spots look like a oils and seller says you wearing the dress and now you want your money back. And I have to wait 10 days after delivery day to open the disputes AliExpress described I contacted seller after 3 days when I received this garbage I confirm same day AliExpress...
Read more
1.0
Product
Aliexpress Customer Care
#1080293
Reply to reviews
I ordered a phone from merchant Hongkong Hi5 Mobilegroup Store, on June 11th, they had to ship by June 18th, On June 15th they fraudently reported that the item was shipped, for 6 days no tracking information was available from DHL, after contacting customer on...
Read more
1.3
Product
Aliexpress Customer Care
I didn't like
  • Promise of prompt service not kept
#1066251
Reply to reviews

Aliexpress Customer Care Review

#1011952
1.1
Details
They force me to accept seller 50% refund even if got damage items and scratches on it so I did not accept that offer They are showing something on the picture and sending very low quality anyhow I already informed to credit card It's thousands time better Amazon who is taking care for buyer And customer service is much better then Aliexpress
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Aliexpress Customer Care Review

#1000761
2.5
Details
No person to person customer service. Weeks to get a refund 6 weeks and thats with continues contact with Aliexpress. Buyer be ware! Dont use Aliexpress
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Aliexpress Customer Care Review

#988161
2.2
Details
Ali express gave the worst customer support I have ever had the misfortune to try and deal with. Will not answer emails messages etc say they will do everything and do nothing . I am still waiting for contact after 8 weeks still nothing
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
aliexpress along with seller is making money out of cheating indians. Jack Ma should be given nobel prize for designing such a brilliant way of cheating.. let me tell u how. ... 1. very impressive product despciption and photos on thier web site, and taking advance...
Read more
1.0
Product
Aliexpress Customer Care
#1032207
Reply to reviews
Aliexpress - 1,000's of FAKE SEEDS....
In January of 2017, I began to shop for seeds to grow this year during the summer season when came across AliExpress.com. They offered a huge selection from various sellers with low prices. So I began ordering. When the seeds came in I would open the package and do a...
Read more
Anonymous
jo

i have ordered a variety of seeds and now i am getting emails that 'could i spend extra 99c as it doesnt cover her costs'...think i am being scammed!!!!

1.0
Product
Aliexpress Customer Care
#1030037
Reply to reviews

Dear prospective buyers please go to any other site an aliexpress to buy stuff. The guy at the top was reffering to me. I was sent a sub par almost entirely different item that was sub par to the listing i paid for. Getting back to the guy at top, if your not...
Read more
Anonymous
Anonymous

I had the same experience. Bought a jacket that was not as described. I sent evidence to the dispute team and nothing. Aliexpress does not consider evidence you provide. Ripof...

1.0
Product
Aliexpress Customer Care
#1025461
Reply to reviews
Hi guys, i just want to tell you my thoughts about AliExpress. Im buying there now for among 2 years and my experiences was quite good. I was never fraud by an seller. And you know why? Because i always paid attention to the buyer protection time. I just shortly read 2...
Read more
Anonymous
Anonymous

I have no problem filing a complaint for faulty merchandise, however that's easier said then done. I have been trying for a month and keep getting "so sorry" response. To fi...

Anonymous
Anonymous

This is for pissed consumers. You here neutralize Ali's ***. How much do they pay you to post this comment?! Ali's pissed customers know everything you say here is fake.

4.1
Product
Aliexpress Customer Care
I liked
  • Price
I didn't like
  • Customer service
#1025457
Reply to reviews
I ordered a thing and afterwhile I canceled the order and aliexpress told me that they paid back money but its not in my bank account yet,whenever i ask to them they keep give me the same answer over and over again,it has been one month and they didnt give me my money...
Read more
Product
Aliexpress Customer Care
#1009317
Reply to reviews
-------0 STARS THIS *** *** THIEVING BUREAUCRATIC COMMUNIST COMPANY HAS NOW RIPPED ME OFF 6 TIMES.Everything on this site is in undecipherable pidgin English. There are not two braincells to rub together from ANYONE in Management, There are too many ripoff sellers that...
Read more
1.4
Product
Aliexpress Customer Care
I didn't like
  • Managaement
#1007848
Reply to reviews
In November 2016 Aliexpress announced a "singles week" promoting discounted products. I ordered quite a few items destined for Christmas presents. A couple of items arrived but very late. After FOUR months most of my orders were still not delivered. After some irate...
Read more
2.6
Product
Aliexpress Customer Care
#1007806
Reply to reviews