Product: Aliexpress Customer Care Clear all filters (0 of 79 reviews match)
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I paid for a watch TWICE, it is on my BANK account, They will not refund my duplicate, they ask for there Payment successfully made statement. It only sent me one. They will not check there BANK account. The staff on there chat do not listen to the problem. They use...
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Aliexpress Customer Care
#1326959
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Aliexpress is playing a tug of war with the refund.
Aliexpress is playing a tug of war with the refund.
I contacted Aliexpress several times, they never say a yes or a no whether I would get a refund. Any emails they sent me the prints are extremely tiny and is hard to understand what the current status is. I don’t have high hope I would get a refund back but I think is...
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Anonymous
Bob

most horrible place to shop. Costing me $72 on return on a defective item. so much for 100% warranty.

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Aliexpress Customer Care
#1281281
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Aliexpress - Their 'buyer protection' and customer service are nonexistent
Aliexpress - Their 'buyer protection' and customer service are nonexistent
My AliExpress account, however, was gone, I had no access to the link provided by AliExpress when I purchased the items and when I tried to contact them through chat, all I got was a bot instead of a real person. There is no email published on their website, so there...
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Anonymous
Anonymous

Contact the Federal Trade Commission. www.ftc.gov and file a complaint. They don't play around. They will have your issue resolved within days. Also, I would recommend that yo...

NeedyQuoll
NeedyQuoll

Update: I finally received one of my two orders today, in addition to AliExpress' email asking me to confirm that I've received the order. Upon trying to do so, I was, yet aga...

1.0
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Aliexpress Customer Care
#1280955
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Aliexpress - It’s a very bad customer service. Very bad company

It’s a very bad customer service
Product
Aliexpress Customer Care
#1266273
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Contacted AliExpress the same day. I provided all the evidence they needed. Followed the process I was told. Waited for the initial period patiently and was constantly in touch with them. I had a chat with them everyday for a month. I have only been receiving false...
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1.0
Product
Aliexpress Customer Care
I liked
  • Diversity of products
I didn't like
  • Poor customer service
#1265801
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i ordered a dashcam navigation finally arrive but issues from the start,opened a dispute then absolute rubbish service.the whole matter drags out deadline after deadline live chat is useless robot possible people or not.i can only assume ali express are bias towards...
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Anonymous
Regberg

Please do not insult cowboys. I know and have known quite a few of them and I have yet to encounter a single one who would steal to save their own lives. I'm more suspicious o...

1.8
Product
Aliexpress Customer Care
I didn't like
  • Customer service
#1249156
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For those of you experienced dealing with the Headf#@k that is Ali Express customer service..(LOL), you have my deepest understanding and sympathy. Any one still considering dealing with Ali Express I say this. DON'T DO IT, STAY AWAY. RUN AWAY very very fast...(LOL)...
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3.1
Product
Aliexpress Customer Care
I liked
  • Variety
  • Value
I didn't like
  • Communication with sellers
  • Terrible dispute sytem
  • Customer service
#1241900
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Aliexpress is pretty hit or miss. All of the sellers I have dealt with had no issue with either refunding me or replacing the item. I wasn’t required to return the merchandise either. I would say to new buyers to read carefully and use your better judgment when it...
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Anonymous
bob

Most horrible place to purchase from Cost me $72 for returning a defective item. What happened to consumer protection?Made a mistake ... I rather buy it from Ebay or Amazon or...

4.4
Product
Aliexpress Customer Care
#1239075
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I wanted to avail of the anniversary sale so saved up a list to purchase. I made many purchases with no issues. The seller mentioned above sent me a message with a line about the Post company wanting more money as I lived in a remote area. They extra they were asking...
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3.5
Product
Aliexpress Customer Care
I liked
  • Wide selection of items and suppliers and ease of use
I didn't like
  • Customer service sucks ali take no action against suppliers
#1231646
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DO NOT DO ANY BUSINESS WITH ALIEXPRESS AND IN PARTICULAR - THE V_SHOP ----- Original Message ----- From: Eddie Muller To: tradesecurity@aliexpress.com CC: support@alliexpress.com Sent: Monday, March 26, 2018 9:49 PM Subject: Order No. 87355533314951_Theft &...
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Product
Aliexpress Customer Care
I didn't like
  • Theft and misrepresentation
#1219548
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