Product: Aliexpress Marketplace Clear all filters (36 of 36 reviews match)
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Aliexpress - Do not use Ali Express. They have zero ability to deal with problems.

1.0
Details
I got the wrong goods. AliExpress unilaterally set my dispute resolution to 'return goods for refund' and then gave me an impossible deadline for returning the goods. There was no way to dispute this and no way to communicate with AliExpress. Their help system is a joke, consisting of bots that insist they are human, and just waste your time going in circles, because they don't understand anything you type.
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Review
#1709888 Review #1709888 is a subjective opinion of poster.
Product
Aliexpress Marketplace
Pros
  • Cheaper than us retail
Cons
  • Item not as describe
  • This company is the pitts
  • Buyer is on the hook for all transactions
Reason of review
Return, Exchange or Cancellation Policy
Loss
$28
Preferred solution
Let the company propose a solution
Tags
  • Can t Reply To Dispute

AliExpress não vale nada

1.0
Details
Fiz o pedido de reembolso de um produto que pedi já quase à 6 meses e o vendedor recusou a reembolsar e os suportes AliExpress deram a razão ao vendedor e o produto até hoje não chegou, não vou ficar sem 200€
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Review
#1659807 Review #1659807 is a subjective opinion of poster.
Product
Aliexpress Marketplace
Pros
  • Valores baixos
Cons
  • Nao resolvem os reembolsos como deve ser
Reason of review
Problem with delivery
Loss
$218
Preferred solution
Full refund
Tags
  • Reembolso

Aliexpress - The worst one ever in my entire life

2.1
Details
Aliexpress - The worst one ever in my entire life
Hello. My birthday is coming up on the 28th of August I went ahead and got a vanilla gift card for $400 dollars I tried making a purchase with Queen beauty hair official store And the hair was for $370 dollars. They did not take the payment for my hair but they went ahead and took my money from my card. I contacted one vanilla card company and they said the payment was taken off from China and it’s the vender from AliExpress and so fort I contacted Queen beauty hair store and they blocked me. I’m going to sue you guys for my money I need my money back now. I’m gonna have this on the news all over America you guys are scammers. That’s my hard earning money and for you guys to just take my money like that
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Review
#1603412 Review #1603412 is a subjective opinion of poster.
Product
Aliexpress Marketplace
Pros
  • Good price
Cons
  • Fraudulent charges
  • Waiting to open dispute
  • Inefective customer support
Reason of review
Thieve my money off my card. A vendor from Queen beauty hair store
Loss
$370
Preferred solution
Deliver product or service ordered
Tags
  • Chinese Fraud
  • Unsafe Aliexpress

Aliexpress in Dortmund, North Rhine-Westphalia - Money refund

I have ordered a product "Yueqing RS Electrical Store" Order No .: "508073805636711" This item can not be delivered by the seller. The money will not be refunded. I'm waiting for the money for almost 90 days. After the electronic chat with their customer service you will not find a solution. After contacting the seller I learned that the seller did not get any money from me. Please clarify the situation. Mal166@gmx.net Marius_R_127826711
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Review
#1546028 Review #1546028 is a subjective opinion of poster.
Product
Aliexpress Marketplace
Reason of review
Problems with payment
2.8
Details
Aliexpress - Order id: 507738124172497 Defective Product
Aliexpress - Order id: 507738124172497 Defective Product

Update by user Mar 02

I had a order. My order has came defective.

At the Begining seller did not understand my claim. So i was open dispute. AliExpress judgement offer me partial refund. 4 dolar.

My order was 44 dolar. That was not fair.

So i was refused partial refund. At the end...

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Review
#1483692 Review #1483692 is a subjective opinion of poster.
Product
Aliexpress Marketplace
Pros
  • Some products are great and have good prices
Cons
  • Poor after sales policy
Reason of review
Damaged or defective
Loss
$44
Preferred solution
Full refund
Tags
  • Aliexpress Poor Service

Aliexpress - No refun Ever was processed and completed

1.7
Details
Do not purchase from Yun Ya on Aliexpress. Their products are claimed to be 925 but are plate!!!! Free 6MM 500pcs Sterling Silver Open Jump Ring Silver Components DIY Jewelry 925 silver findings opening rings FY-29 (yun ya) Free wholesale Lot 2400pcs 3-4-5-6-7-8-9mm 925 Sterling Silver Components 925 silver jewelry findings jump rings a box FY-23 (yun ya) I was promised a full refund in November but the company Yun Ya and Aliexpress have not complied to their own promise. This is not a safe place to do business with. Both were misleading listings.
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Review
#1477528 Review #1477528 is a subjective opinion of poster.
Product
Aliexpress Marketplace
Pros
  • Products shown
Cons
  • All if it is of poor quality and not as listed or imaged
Reason of review
Not as described/ advertised
Loss
$22
Preferred solution
Full refund

Aliexpress in Calgary, Alberta - Terrible communications and customer service

You have to select from their questions and if your problem isn't in their questions it's nearly impossible to get any help. Their sellers appear to be dishonest and lie about the reason an order was not completed. They won't honour their published price. I will no longer buy via Aliexpress. These companies in China simply do not have good business ethics or any integrity.
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Review
#1443417 Review #1443417 is a subjective opinion of poster.
Product
Aliexpress Marketplace
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Service was ok until USA imposed tariffs on aliexpress , now they don't send what I've ordered and keep my money. They manipulate their chat board by taking my complaint and act as though the message didn't get through. This happened on 3 different items from 3...
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Review
#1382442 Review #1382442 is a subjective opinion of poster.
Product
Aliexpress Marketplace
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
1.0
Details
No phone, no email, have done several infringement reports all that Aliexpress chat support claims they did not receive. Contacted the sellers who apologize but do not remove the items. They are using images taken from our Etsy store and mass producig them for...
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1 comment
Anonymous
#1548753

Contact the Federal Trade Commission. www.ftc.gov and file a complaint.

They don't play around. They will have your issue resolved within days.

Also, I would recommend that you don't do business with companies that do NOT have a customer service phone number or any contact number for that matter. Good luck and wish you the best.

Review
#1288892 Review #1288892 is a subjective opinion of poster.
Product
Aliexpress Marketplace
Reason of review
Intellectual Property Infringement
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • Unfair Business Practice
  • Theft
  • Infringement

Aliexpress Reviews

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Aliexpress reviews
Aliexpress - There is no customer protection at all
Aliexpress - There is no customer protection at all
Aliexpress - There is no customer protection at all
Aliexpress - There is no customer protection at all
the following day I received Aliexpress judgement: return item and get refund. I informed Aliexpress in the page of dispute, that by returning the item it costs me 42.00 USD for shipment, where as I paid only 32.98 USD for the item. and then asked if it is possible to...
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Review
#1270339 Review #1270339 is a subjective opinion of poster.
Product
Aliexpress Marketplace
Reason of review
Poor customer service
Loss
$32
Preferred solution
Let the company propose a solution