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Aliexpress - Terrible communications and customer service

You have to select from their questions and if your problem isn't in their questions it's nearly impossible to get any help. Their sellers appear to be dishonest and lie about the reason an order was not completed. They won't honour their published price. I will no longer buy via Aliexpress. These companies in China simply do not have good business ethics or any integrity.
Product
Aliexpress Marketplace
#1443417
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Service was ok until USA imposed tariffs on aliexpress , now they don't send what I've ordered and keep my money. They manipulate their chat board by taking my complaint and act as though the message didn't get through. This happened on 3 different items from 3...
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Product
Aliexpress Marketplace
#1382442
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No phone, no email, have done several infringement reports all that Aliexpress chat support claims they did not receive. Contacted the sellers who apologize but do not remove the items. They are using images taken from our Etsy store and mass producig them for...
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Anonymous
Anonymous

Contact the Federal Trade Commission. www.ftc.gov and file a complaint. They don't play around. They will have your issue resolved within days. Also, I would recommend that yo...

1.0
Product
Aliexpress Marketplace
#1288892
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Aliexpress - There is no customer protection at all
Aliexpress - There is no customer protection at all
Aliexpress - There is no customer protection at all
Aliexpress - There is no customer protection at all
the following day I received Aliexpress judgement: return item and get refund. I informed Aliexpress in the page of dispute, that by returning the item it costs me 42.00 USD for shipment, where as I paid only 32.98 USD for the item. and then asked if it is possible to...
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Product
Aliexpress Marketplace
#1270339
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When things go well they go very well but when they don't work out it's awful. I will no longer shop with them following a recent dispute where I was sent goods that arrived in the wrong packaging (really cheap and tacky compared to that in the ad) and in the main the...
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Product
Aliexpress Marketplace
#1260066
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Ordered an LCD on aliexpress from thievs ETradeSupply store. They send my a faulty one. Seller agreed to take it back and full refund. Scammer received a screen back 4 months ago. No response since then. No refund. Contacted stupid wasters and completely idiots from...
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1.0
Product
Aliexpress Marketplace
#1246251
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I HAVE BEEN CHATTING WITH ALIEXPRESS SINCE JANUARY - THEY HAVE BEEN LYING TO ME THAT I WILL GET MY REFUND AND IT HAS BEEN 4 MONTHS NO LUCK. DO NOT BUY FROM HERE UNLESS IT'S THINGS YOU DONT NEED TO WORK - LIKE BAGS OR CANDY OR THINGS THAT YOU WONT HAVE TO RETURN!!...
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1.0
Product
Aliexpress Marketplace
I didn't like
  • Worse company ever
  • I was ripped off
  • No client protection
#1224545
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I have lost about $350 on aliExpress because of their poor service. First time I placed an order they locked my account pending credit card verification. I had 50 orders to fill and I had to wait 3 days to get it cleared up. I changed my email account and my orders...
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2.0
Product
Aliexpress Marketplace
#1204184
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Hi When i first started buying stuff from ali i was told that if a product doesnt arrive or if the protection period is almost over i was supposed to open a dispute in order to settle the issue with the seller or with ali express' team. And that is exactly what i did....
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Product
Aliexpress Marketplace
#1198822
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Aliexpress - The jugement of dispute has nonething to do with my case
I see that Aliexpress did not read what i wrote. it about a seller who falsely avertise there product. This is what I wrote "Proposal:Refund Only CA C$ 39.11 Comments: After I bought this item i notice there where no marking for watts size is.(want 4000w peak)Sent...
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3.8
Product
Aliexpress Marketplace
I liked
  • Have alot of thing
I didn't like
  • Customer service do not read dispute properly jugement is weird
#1192783
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