I have a very interesting case, where the fraud and the theft is very clear and with evidence, but I have been waiting for 4 months or more...and I still haven't got any refund.I have ordered a Dress in November 2014 from http://www.aliexpress.com/store/100490
The dress took a long time to be received, I got it a day before I go on Christmas holidays, it was too big, the seller didn't respect the size....I had to take a flight the following day at 6h from London heathrow. so I opened a dispute explaining the problem, the seller said that he was disappointed with the dispute, and I should have sorted thing out with him before submitting a dispute.....he said that he will accept a refund, however I said that I can't send it as I was on holidays, but he agreed, I tried to contact the customer support team, but that time the aliexpress website was DOWN .....and they didn't do anything to contact me.
When I came back, 12 January 2015. I found out that the dispute was closed, I was surprised because I didn't know that the dispute will close automatically ??. I asked him again before I send the dress back. he said yes fine send it to me. (the discussion was on the aliexpress webite, so this a proof)
I sent the dress via DHL, BUT since the dress was received, the seller stopped all contact with me, no reply to messsage, email or phone, he even blacklisted me from aliexpress (when I snd him a message on the aliexpress platform, I get a message telling me that I was blacklisted and I can't send any email)
I contacted the customer services, I have given them the DHL proof of receipt , which signed by the company owner LV GUO QING (owner details are on the alibaba profile of the seller). I have provided screen shorts of our conversations. so enough proofs to show that i was telling the truth.
I contact the complain team every often, and all I get is that my case is straight forward, I should get the refund from the seller, but they have to contact the seller, to encourage him to communicate with me. (after the dispute closed, the money was sent to the seller, so he has to refund me)
I tried 1000 time to call the seller, he answered just twice, when he knew that it was about the refund, he hung up and ends the call.....so it is clear that he has no intention to refund me (109£)...I have even tried to have another dress with the correct size, but as I'm blacklisted, I can't order any dress from them.
the first complaint was submitted submitted a complaint for you at 2015-02-12 02:05:51
So I really don;t know what to do more than that. I have real evidence that the seller is a thief and dishonest. but still nothing could be done
Reason of review: Problems with payment.
Monetary Loss: $169.
Preferred solution: Full refund.
Aliexpress Pros: Low prices.
Aliexpress Cons: Customer service, Buyer protection policy.