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I have a very interesting case, where the fraud and the theft is very clear and with evidence, but I have been waiting for 4 months or more...and I still haven't got any refund.I have ordered a Dress in November 2014 from http://www.aliexpress.com/store/100490

Order 64695483568443

The dress took a long time to be received, I got it a day before I go on Christmas holidays, it was too big, the seller didn't respect the size....I had to take a flight the following day at 6h from London heathrow. so I opened a dispute explaining the problem, the seller said that he was disappointed with the dispute, and I should have sorted thing out with him before submitting a dispute.....he said that he will accept a refund, however I said that I can't send it as I was on holidays, but he agreed, I tried to contact the customer support team, but that time the aliexpress website was DOWN .....and they didn't do anything to contact me.

When I came back, 12 January 2015. I found out that the dispute was closed, I was surprised because I didn't know that the dispute will close automatically ??. I asked him again before I send the dress back. he said yes fine send it to me. (the discussion was on the aliexpress webite, so this a proof)

I sent the dress via DHL, BUT since the dress was received, the seller stopped all contact with me, no reply to messsage, email or phone, he even blacklisted me from aliexpress (when I snd him a message on the aliexpress platform, I get a message telling me that I was blacklisted and I can't send any email)

I contacted the customer services, I have given them the DHL proof of receipt , which signed by the company owner LV GUO QING (owner details are on the alibaba profile of the seller). I have provided screen shorts of our conversations. so enough proofs to show that i was telling the truth.

I contact the complain team every often, and all I get is that my case is straight forward, I should get the refund from the seller, but they have to contact the seller, to encourage him to communicate with me. (after the dispute closed, the money was sent to the seller, so he has to refund me)

I tried 1000 time to call the seller, he answered just twice, when he knew that it was about the refund, he hung up and ends the call.....so it is clear that he has no intention to refund me (109£)...I have even tried to have another dress with the correct size, but as I'm blacklisted, I can't order any dress from them.

the first complaint was submitted submitted a complaint for you at 2015-02-12 02:05:51

So I really don;t know what to do more than that. I have real evidence that the seller is a thief and dishonest. but still nothing could be done

Reviewer is in unhappy mood. Asma_shopping is quite happy with low prices and stated that there is a room for improvement of customer service and buyer protection policy. Please immediately contact the author of this review to discuss problems with payment of dress and associated monetary loss in the amount of $169. Aliexpress needs to issue a full refund according to poster's claims.

Other people also mentioned dress in their reviews. You may find this information helpful for further shopping at Aliexpress.

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Anonymous
#1538567

True I also opened dispute for my parcel that didn't arrived to me but dispute was closed and never get my refund

Anonymous
#1460810

I have also never became my refund back!!!! ALI EXPRESS IS STEALING MONEY!!!

Anonymous
#1396485

Dont buy Aliexpress seler

Shenzhen Zerospace Technology Ltd.

The packet not sended and not refound the money

Anonymous
Rancho Cordova, California, United States #1309464

Wouldnt recomend to my worst enemy .thinkn about calling john walsh and reporting them as kidnappers. For. Holding peoples money hostage .wish.com baby

Anonymous
Rancho Cordova, California, United States #1309461

The dispute claim form is bs my packages werent recived being they have no lost parcel option i had choose wrong adress. The seller provided all these adress lables saying they sent it do i lost my claim even tho tje package was actually list / never recieved.

The sellers dont let u cancel an irder either.

Forcing their shity merchandise on u . awful website .cus svc awful how does a computer speak broken english

Anonymous
#1142264

I have had a similar problem with a different seller and product. All the details and proof have been sent to AliExpress.

The seller acknowleged receipt of the returned item. Actually my dissatisfaction now is that AliExpress is not offering any further options or assistance. The whole dispute system is a merry-go-round.

If I can't get a refund from the dishonest seller, OK, but at least I should be able to warn others.

Can anyone suggest a way to get the AE management's attention? E C, listsurfer(at)yahoo.com

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