Aliexpress - Order closed - Security reason
I have been buying on AliExpress from US for more than a year with no issues using my Master card, lately i started using their app to purchase for the past couple of months with no issues, they introduced this AliPay and the Frustrating problem started - At first they wanted me to Verify my id, i sent them the documents, after a week + i got an email saying my account has been verified and i can shop normally now, this was around Dec 28 2015, Now i am not able t make any purchases, I place an order, i get a payment successful email, but my orders are in "Payment being verified" state for about 3 days and then the orders get Automatically closed - Tried to contact Alipay and Aliexpress via their chat support, which is utterly useless, they cannot help you at all, no phone support, when you contact them they ask you your name and order number you are having problem with and just tell you "its in payment verification state, please wait patiently" , when you contact them again after your order gets closed Automatically for some "Security Reason" - their response is - Sorry your order got closed due to security reason and there is noting they can do about it. They have no escalation path or any thing at all.
AliExpress response after order gets closed "We are sorry to inform you that we have to cancel your order for security reasons"
Can any one help, if they faced a similar issue and how they got to fix this please..
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Aliexpress. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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