Aliexpress - Order closed - Security reason
Hi,
I have been buying on AliExpress from US for more than a year with no issues using my Master card, lately i started using their app to purchase for the past couple of months with no issues, they introduced this AliPay and the Frustrating problem started - At first they wanted me to Verify my id, i sent them the documents, after a week + i got an email saying my account has been verified and i can shop normally now, this was around Dec 28 2015, Now i am not able t make any purchases, I place an order, i get a payment successful email, but my orders are in "Payment being verified" state for about 3 days and then the orders get Automatically closed - Tried to contact Alipay and Aliexpress via their chat support, which is utterly useless, they cannot help you at all, no phone support, when you contact them they ask you your name and order number you are having problem with and just tell you "its in payment verification state, please wait patiently" , when you contact them again after your order gets closed Automatically for some "Security Reason" - their response is - Sorry your order got closed due to security reason and there is noting they can do about it. They have no escalation path or any thing at all.
AliExpress response after order gets closed "We are sorry to inform you that we have to cancel your order for security reasons"
Can any one help, if they faced a similar issue and how they got to fix this please..
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Aliexpress. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Aliexpress.
Check out the best and the worst companies in Auctions and Internet Stores category for more informed decision or compare Aliexpress to other companies on our site.
You May Also Like
Aliexpress
"Beware: This seller took more than US$300 from us, sent us a cheap quality beige fabric instead of white, then changed her original advertised listing to make us look wrong...."
Read more
Aliexpress
"I purchased Metal Aluminum Frame Acrylic Plastic Mirror Back Cover Case For Nokia Microsoft Lumia 730 735 630 635 mirror armor case. But they send cover for another mobile its..."
Read more
Aliexpress
"Don't order from this site! I've made two purchase from this site and I will never buy anything from here again! The first purchase was for weaving hair. I received..."
Read more
Aliexpress
"Someone stole my credit card information and made two purchases. The genius purchased the items using my address and attempted to drop ship them to his address but was too..."
Read more
Roca Labs
"I used to be a customer until I took the info to my Dr and he told me that all of the very expensive $$$$$ stuff I bought was essentially..."
Read more
Wish
"I have submitted everything that was said to be required to lift the bar on my account but it is still bared. I do not know what I must do..."
Read more
RugsUSA
"I tried to leave a review on their website but unfortunately couldn't. Bought a rug 1 year and 1 month ago. And the rug did not hold up. It started..."
Read more
Keystone Rv
"We purchased a keystone 4150 from camping world in Akron Ohio. Paid over $42,000 for the trailer. We are having leaks already after the camper has seen weather for 11..."
Read more
Comments
Great Comment! Would You Like to Convert It Into Review?
You will be able to edit the text before publishing.Terms of Service
i have the same problem now
are your problem solved ????
yeh same problem here
Exactly same problem with me
i have the same issue can any one guide me to buy or refund
my mail id vignesh.tamilarasun@gmail.com
I have the same issue
I had the same issue, I did everything to solve it but I still search for a solution !
I just had the same problem with them. After numerous phone calls I thought it was all settled and then a I receive a bunch of e-mails saying my orders had been canceled and in order to fix the problems they asked for all kinds of ID they should not have access to.
i m also face this issue same i am also submit required documents but not able to find solution
I just had the same problem with the same exact message did u get your refund
Same here.Its a great frustration with AliEx.
I used to buy several stuff online. But with my recent order I got the same message from Ali saying that order has been cancelled. Their 24x7 chat customer service is useless and all robotic answers.No phone number to talk.
I am extremely unsatisfied with AliEx.
Select Reason