Update by user May 11
After waiting what seemd like forever, I finally got the refund. The system at Ali-Express is way to slow.
The customer service agents have to be the most unproffessional I have ever come across. From using emoji's with an angry customer to patronising you to telling you how much they understand when they clearly do not. I have since closed my account with Ali Express and will not under any circumstances be re-opening it. The final straw came when I was sent the wrong item.
They expected me to pay the cost of returning the item to get a full refund or accept less than a 50% refund and keep the item. They can in no uncertain terms go to hell!!!
Original review posted by user Apr 11
I wanted to avail of the anniversary sale so saved up a list to purchase. I made many purchases with no issues.
The seller mentioned above sent me a message with a line about the Post company wanting more money as I lived in a remote area. They extra they were asking for would have increased the cost of the order by a further 20%. I found this unnaceptable. Important to note that of the other 15 orders placed on that day, not one seller contacted me looking for extra money for postage.
I told them I was unhappy and either they sent the item for the price advertised or cancelled my order. I received no response. I applied to have the order cancelled many times and the seller just kept cancelling the request with a comment to get back to them in 10 days. I was furious.
I contacted Ali Express 6 times speaking with 7 different customer service reps. To say they were useless was an under statement.
They just kept fobbing me off. This experience has left a bad taste and I am no longer going to purchase from Ali Express.
Review about: Aliexpress Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $10.
Preferred solution: Full refund.
I liked: Wide selection of items and suppliers and ease of use.
I didn't like: Customer service sucks ali take no action against suppliers.