Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

I wanted to avail of the anniversary sale so saved up a list to purchase.I made many purchases with no issues.

The seller mentioned above sent me a message with a line about the Post company wanting more money as I lived in a remote area. They extra they were asking for would have increased the cost of the order by a further 20%. I found this unnaceptable. Important to note that of the other 15 orders placed on that day, not one seller contacted me looking for extra money for postage.

I told them I was unhappy and either they sent the item for the price advertised or cancelled my order. I received no response. I applied to have the order cancelled many times and the seller just kept cancelling the request with a comment to get back to them in 10 days. I was furious.

I contacted Ali Express 6 times speaking with 7 different customer service reps. To say they were useless was an under statement.

They just kept fobbing me off.This experience has left a bad taste and I am no longer going to purchase from Ali Express.

Reason of review: Poor customer service.

Monetary Loss: $10.

Preferred solution: Full refund.

I liked: Wide selection of items and suppliers and ease of use.

I didn't like: Customer service sucks ali take no action against suppliers.

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