Aliexpress - Shipping Service Review from Victoria, British Columbia
I would submit this complaint to Aliexpress, but their complaint system has no option for general complaints. The closest I was able to get was to submit a phishing complaint, and explain the situation. Other ways require a product URL that is always rejected. Their customer service kept recommending the same info, but it never worked.
This is the worst transaction I have encountered in almost 3.5 years of dealing with Aliexpress. I ordered a Swiss Army knife replica for $ 9.89 CDN, no tax, and free shipping. Received it, but it turned out to have no cutting teeth on the hacksaw, and no lifting hook. I opened a dispute, and it has been a nightmare ever since. The seller, Tsang Leo of Kiki Star, first couldn't believe that's why I opened a dispute, then kept saying it had a hacksaw and hook. I told him a tool was there, but no teeth. He tried to convince me it would work. I proved it wouldn't by cutting his "hacksaw" with the one on my real knife. I think they didn't put teeth on it because the metal is so soft that the teeth would have worn down on the first cut. Anyway, he offered me a $ 3.00 partial refund, which I rejected. He rejected the claim, so I escalated it. Arbitration said there was no hacksaw, but said my hook reason was invalid because no hook was shown in pictures. I said we may not see all features in pictures, so we rely on description text to inform us. The description should be based on what the product offers, not have a bunch of things that don't exist, and we have no recourse because we don't find out until after we've paid and received it. I then decided to inspect the rest of the knife, and found seven other problems, along with the description saying there are pliers AND combination pliers, when there is just one set. Please see accompanying pictures.
I will continue to deal with Aliexpress, as about 86% of my transactions have been fine.
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