Not resolved

Bought led floodlights from seller Shenzhen special effects Technology Co., Ltd. Technical specifications of the products i received are wrong.

I have opened a dispute for this problem, but the proof they are asking is not easy to show, because it are technical isseus about the power and powerfactor, weight and packaging of the products.

Dispute system is no good to proof i received bad products.

Seller says i am a cheater.

The time in the dispute system is only 3 days, but when you add proof you have to wait for a long time to get some money back, also they deduct $20 for each order for bank costs. Dont buy at this website!

Reason of review: Not as described.

Monetary Loss: $970.

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I bought something from Aliexpress and it took 19 DAYS TO GET TO ME!


Know the feeling you are not alone in this and the alibabagroup always side with the sellers. I'm a little agitated just like you because this is not the first time.

I feel their buys protection is a false sense of security, you are actually at the mercy of the seller if they want to help or not.

Biggest problem is that they know you can't ship anything back because it cost more then what you paid for the product. I know I'll be more cautious when buying higher value items.

Hong Kong, Hong Kong, Hong Kong #724280

I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.

With that said, I’d still like to help. has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to

We can’t resolve 100% of customer issues, but I promise that we will try.


Mark Story

Director, International Corporate Affairs

Alibaba Group

Delhi, Delhi, India #707974

Aliexpress The Cheater

I NEVER GOT MY ORDER: They build Hi Fi website but they don’t know how to track where is the money gone, VERY STRANGE & FUNNY!!! DON’T BUY ANYTHING FROM

The payment for Order 1014843796 for this item WWE John Cena Salute the Cenation Superfan T-Shirt Package;NEW Cena Green t-shirt+Baseball Cap+sweatbands set

I am visited to my bank (Canara Bank, Jayanagar Shopping Complex Branch, Bangalore – 560011. INDIA) and they given me a copy of bank statement print out.

The money US$23.49 is transferred on 15th Oct 12 and OTR number is 0599OTR432412.

Aliexpress just whack my money without any appreciation.

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