Not resolved

I ordered several clematis rootings from China through Aliexpress. Not one plant survived after a very lengthy transportation period.

Not only that, the package was identified as TOYS, a deceitful misnomer for PLANTS. Two other orders of flower bulbs (calla and amaryllis) from China never arrived after 60 days, being detained at Customs. The owner kept writing in a ludicrous manner, "Don't worry. The plants are in transit." I received that message more than once even after I expressed my dissatisfaction with the guaranteed service.

The AliExpress Case Management Team was equally vague and slow.

The company offered an unacceptable 1/3 refund. I reported them to the Florida Attorney General.

Review about: Clematis Plant.

Reason of review: Warranty issue.

Monetary Loss: $60.

Preferred solution: Full refund.

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