I ordered several clematis rootings from China through Aliexpress.Not one plant survived after a very lengthy transportation period.
Not only that, the package was identified as TOYS, a deceitful misnomer for PLANTS. Two other orders of flower bulbs (calla and amaryllis) from China never arrived after 60 days, being detained at Customs. The owner kept writing in a ludicrous manner, "Don't worry. The plants are in transit." I received that message more than once even after I expressed my dissatisfaction with the guaranteed service.
The AliExpress Case Management Team was equally vague and slow.
The company offered an unacceptable 1/3 refund.I reported them to the Florida Attorney General.
Reason of review: Warranty issue.
Monetary Loss: $60.
Preferred solution: Full refund.