Someone stole my credit card information and made two purchases. The genius purchased the items using my address and attempted to drop ship them to his address but was too late.
Now I have the items and want to return them and Aliexpress is playing dumb and wont take the items back. Instead they sent me to the seller (Michael Chang) who is playing even dumber. The last message I had from him he answered using emojis which I didn't understand and he is yet to explain.
Bottom line is the "your information is secure with us" from Aliexpress is ***! Sounds like if you buy this *** from China don't ever plan on returning it because none of them will even try to help you, both the sellers and Aliexpress.
Review about: Aliexpress Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $150.
Preferred solution: Full refund.
I didn't like: No customer support.