Ali Express buyer protection guarantee is rubbish. They say if YOU prove the goods you have purchased are counterfeit they will give you full refund and the cost to ship the products back..they don't!

I purchased $130 AUD of fake CND Shellac. It cost $61 to return them to the buyer. Ali Express agreed they products were counterfeit and ruled $60 Refund.

I was left with no product and the dirty counterfeit sellers pocketed my $130AUD.

I appealed to Ali Express and they ignored me.

A copy of Ali Express Email to me below..

Dear Tracy

The dispute (order id: 73462370084194 ) has been closed today and we have made a mediation. You can log in to to check the details.

Complaints from buyer Judgement from AE Invalid Reason

counterfeit goods Valid -

Final resolution: No return partial refund 60.00 AUD

Seller's responsibility: YES

Please spare a few minutes to provide feedback on the service I have provided. We strive on improving our performance consistently, and feedback ratings help us evaluate our performance further.

Thank you for your cooperation and support, and hope you have a great experience shopping with AliExpress. Your understanding and cooperation will be appreciated.

Best regards,

AliExpress Case Management Team

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Dispute progress or rather lack of
    • Aliexpress are fraudsters
    • Horrible quality
    • Loss of money

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
Cnd Shellac Counterfeit
Review category
Auctions and Internet Stores
review #833019 by

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Apr 27 #1150579

Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:
1.If you are using pc, please use this link:
2.If you are using cell phone, please use this link:

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