Auckland, Auckland
2 comments
100% full Not resolved
1.0
Details
Exchange, Refund and Cancellation Policy
Product or Service Quality

Ali Express buyer protection guarantee is rubbish. They say if YOU prove the goods you have purchased are counterfeit they will give you full refund and the cost to ship the products back..they don't!

I purchased $130 AUD of fake CND Shellac. It cost $61 to return them to the buyer. Ali Express agreed they products were counterfeit and ruled $60 Refund.

I was left with no product and the dirty counterfeit sellers pocketed my $130AUD.

I appealed to Ali Express and they ignored me.

A copy of Ali Express Email to me below..

Dear Tracy

The dispute (order id: 73462370084194 ) has been closed today and we have made a mediation. You can log in to to check the details.

Complaints from buyer Judgement from AE Invalid Reason

counterfeit goods Valid -

Final resolution: No return partial refund 60.00 AUD

Seller's responsibility: YES

Please spare a few minutes to provide feedback on the service I have provided. We strive on improving our performance consistently, and feedback ratings help us evaluate our performance further.

Thank you for your cooperation and support, and hope you have a great experience shopping with AliExpress. Your understanding and cooperation will be appreciated.

Best regards,

AliExpress Case Management Team

Review about: Cnd Shellac Nail Kit.

Reason of review: Not as described.

Monetary Loss: $130.

Preferred solution: Full refund.

I didn't like: Dispute progress or rather lack of, Aliexpress are fraudsters, Loss of money.

Had an Experience with Aliexpress?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Daisy_2016
#1150579

Hi there, sorry to hear that.

AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:

http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link:

http://activities.aliexpress.com/h5_help_center.php

Anonymous
to Daisy_2016 #1232782

Aliexpress' customer service is not there to help the buyer.I've tried 2 times to get help with techincal issues and the customer service turned and blamed my browser for their techincal problems.

My latest issue involves their new dispute form. I took pictures of the conversation as proof.

Here's what happened:

I'm trying to open a dispute for an item that the seller told me would not be sent. Order Number: XXXXXXX Mesh bags worth $4.37US. You can see our message history that the bags were never in the shipment.

- I tried to start a dispute but I can't claim the total amount of that item.

The dispute form says that I can only claim up to $4.21 when at the top of the form it clearly shows I paid $4.37. That error of $4.21 is being internally derived by aliexpress software.

- I contacted customer service to point this out and ask for help with the problem.

- Customer service's response is for me to change my browser to google chrome, clear my cookies and cache. And they took so long to give me that response that my conversation timed out and I couldn't continue the conversation. Now show me one example where a personal browser can affect the internal programming of an online form where its software is contained on an internal server with firewalls and high security?

Are you calling my browser a hacker? Are you calling me a hacker? Because a hacker would be the only person able to get around aliexpress'...

Now that you've changed the dispute forms, there is errors. Errors by themselves are no big deals, just help the customers affected. But DO NOT blame the customer. That is not customer service.

The customer only wants to be able to receive the total refund for the item they bought.They are entitled to that and if aliexpress doesn't honor that, then you are saying aliexpress is not an honorable company.

Show more

You May Also Like

Complaint about wrong product shipped from aliexpress i purchased back cover for nokia lumia 730 but they send me another mobile cover Aliexpress "I purchased Metal Aluminum Frame Acrylic Plastic Mirror Back Cover Case For Nokia Microsoft Lumia 730 735 630 635 mirror armor case. But they send cover for another mobile its..." Read more Aliexpress - Warranty not worth the paper it's written on. Aliexpress "I bought a 10" Tablet from WayWalkers Store on Aliexpress. The purchase automatically includes a warranty which seems to let the original seller off of any liability. After 2 times..." Read more Aliexpress tries your patience until you give up or the guarantee period expires Aliexpress "The worse online shopping experience was with this mega conglomerate of alibabas thieves. I have bought a couple of things that were not too bad, yet did not feel I..." Read more Aliexpress - Projector not matching the specification - fraud by Ali express Aliexpress "HI, i purchased one wifi projector from Ali express, later i received the projector without wifi and when i complained they said either i need to return the same back..." Read more Doublebitcash.com is a not good and bad too Doublebitcash "Beware of this company i purchased bitcoins and NEVER GOT them i purchased bitcoin from this company over 2 weeks ago and sill no bitcoins. Purchased Bitcoin miner, paid for..." Read more EVGO - BAD BUSINESS PRACTICES! Evgo "Please be advised that Evgo owes me the sum of $5,000.00 for the reason described herein. On 06/27/2017 I inquired to the HR manager the status of a position I..." Read more Michelin Tires - DON'T COUNT ON MICHELIN 70,000 MILE TIRES TO ACTUALLY LAST 70,000 MILES: Michelin Tires " This is what happened to my Michelin 70,000 mile tires at about 57,000 miles, causing me to have to replace tires on a trip to Florida. The back tires..." Read more Festiva Orlando - The worst vacation Festiva Orlando "I arrived july 14 , when i arrived the welcome center was closed didn't make an issue because of traffic arriving late was my fault. Upon entering the room noticed..." Read more