Ali Express buyer protection guarantee is rubbish. They say if YOU prove the goods you have purchased are counterfeit they will give you full refund and the cost to ship the products back..they don't!
I purchased $130 AUD of fake CND Shellac. It cost $61 to return them to the buyer. Ali Express agreed they products were counterfeit and ruled $60 Refund.
I was left with no product and the dirty counterfeit sellers pocketed my $130AUD.
I appealed to Ali Express and they ignored me.
A copy of Ali Express Email to me below..
The dispute (order id: 73462370084194 ) has been closed today and we have made a mediation. You can log in to to check the details.
Complaints from buyer Judgement from AE Invalid Reason
counterfeit goods Valid -
Final resolution: No return partial refund 60.00 AUD
Seller's responsibility: YES
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AliExpress Case Management Team
This person wrote the review because of not as described of cnd shellac nail kit from Aliexpress and attached photo s. Reviewer claimed that he or she lost $130 and wants Aliexpress to issue a full refund.
The most disappointing in user's experience was dispute progress or rather lack of, aliexpress are fraudsters and loss of money. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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