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Additional Fees
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Billing Practices
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
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1 comment

Today I am very unhappy with Aliexpress.I have been a customer for about 6 years now, ordering on a monthly basis.

Currently I have a couple of disputes running due to not receiving my orders before the dead line. Yesterday I receive a mail from Ali saying my account has been blocked due to me "abusing the buyer protection program" Is the purchase protection not there to open dispute if u don't receive ur goods? What am I to do when I don't receive my orders? Wait for it to finalise and money gets released to buyer....

Which is the case now with some of my orders! I have not received my goods but Ali released funds to the seller! Aliexpress! You lost a loyal customer who spent a lot of money on ur site.

I'm moving on!Aliexpress is there to protect their sellers, not us buyers!

Review about: Aliexpress Account.

Reason of review: Return, Exchange or Cancellation Policy.

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Anonymous
#1368779

I tried sending a mail to Aliexpress using support@aliexpress.com but mail returns undelivered.

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