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I bought a door lock (from tallwat group) for my car (jetta). The product arrived BROKEN.

I paid the mechanic 19 dollars only to put in place and figure out it is broken. At this moment i didnยดt know aliexpress would want a video of it. I opened a dispute, sent serveral pictures showing the broken product in my hands, but they wanted a video of the product in the car to show it was broken. I told them the video would require me to take the car to the shop and pay AGAIN 19 dollars to put the product(costs around 36 dollars) in place and if they promise to pay the mechanic if the product was shown broken in the video i would do it.

I also told them i would buy another PRODUCT of the same type from anoter seller to prove to them the product i got was broken, along with the pictures of it with the current date, and still: NO ANSWER, the product is broken, NO REFUND. Aliexpress even SAW the seller asking me to give it a 5 star rating so they would refund me which i didnยดt accepted and did nothing about it. ALIEXPRESS is a *** seller, the BUYER protection is a SCAM, those factories have poor products, if you donยดt get lucky, you get *** and they only laught about it. Those costumer service people only fool you around saying; i am sorry to hear that, i am sorry for your incovenience, i will do my best to solve your problem, bla bla bla.

And they are not in other countries to be prosecuted, they are protected under the China laws in China.

They are settled to rob you scam you and not get prosecuted. I want to prosecute them but i canยดt because they donยดt have a front company in my country unlike serious players such as google and others.

Reason of review: Damaged or defective.

Monetary Loss: $36.

Preferred solution: Full refund.

Aliexpress Cons: Because i got a broken product and no refund.

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Asiana Xqj

Don't buy from aliexpress they are completely unreliable. The product I ordered advised 5-25 days delivery period.

When that time expired and I opened a dispute to receive a refund, aliexpress changed the terms to 60 days. It has now been 69 days with no delivery and aliexpress has now changed the terms to 90 days.

This is completely ridiculous and they obviously have no intention of providing a refund now that the item has been lost in transit. Don't waste your money - buy from a reputable company.

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