Not resolved

Supplier delivered a Faulty PCB in OPEN Original Siemens box. Not Replacing. Dispute Settlement and Buyer protection process...it is NON-Existent..Seller Sold the Item as NEW. but Supplied Faulty in Siemens Box

..Would you dare buy Anything there?

Filed a Complaint on 13th May...Today is 13th June.

What i see at the disputer progress is NOTHING...only. the message: Dispute in Progress.

This is what I am seeing last 30 days. No progress.

Order NO:

61902721204967 (Dispute Case NO:4000216196)


Dispute Escalated - Processing


The dispute has been escalated and our Case Management Team will now get involved. We will contact you as soon as possible. Please check your registered email regularly for communication from us.

NO Message.. No progress 30 days+ waiting and counting.. Were it for EBAY or Paypal.. 3 days would the whole matter be settled.

Monetary Loss: $2366.

Had an Experience with Aliexpress?

Write a review


Terms of Service
Post Comment

Always use a credit card to pay, and don't wait if you don't see anything within 30 days of purchase or having issue with seller.just call you credit card company and stop payment.

Don't trust seller or aliexpress.you will end up taking too much time and can't file stop payment with credit card company.

Manchester, Manchester, United Kingdom #940263

I bought an item that I never received.The seller has never contacted me and didn't even ship my item.

Pls I need a refund.These are the people making alibaba site look like scam because they act like they just rip people off.

Dubai, Dubai, United Arab Emirates #896090

I feel that the issue is being resolved by Aliexpress..it took more then 5 months..but I recieved following answer:

Please do not reply to this email.

This is an automated system email and you will not receive any response. Please sign in and click on "My Orders" on the home page to check the status of your dispute.

Dear Bhagwan Swaroop Saini,

With regard to your claim for the Order 61902721204967, after our investigation, the case will be closed with a full refund to your account. Normally, the refund will be credited into your payment account in 7-15 working days. Thank you for your cooperation.

I do apologize for the inconvenience this has caused you.

I sincerely hope that this issue will not stop you from shopping with us again in the future. And if you have further questions, please do not hesitate to Contact Us and we will be more than willing to assist you.

Wish you have a nice day!

Your understanding and patience will be appreciated.Best regards, wb-jiangbo Online TradeSecurity Department of Aliexpress.com

Orlando, Florida, United States #831517

Fight it with your bank or cc they can investigate it and say it was fraud from the looks of it, it is fraud so I wouldnt see why you cant have your bank or cc company contact ALIEXPRESS and have them request the funds. I bank with Chase and any transaction I dispute they investigate and in less than 48 hours they notify me of outcome and most of the time they get my money back.

Piatra Neamt, Neamt, Romania #830404

Indeed, the Custome Support on Ali Express is only for show. On eBAY you will never ever find something like that

Dear buyers , don't expect to receive something back, once you payed say goodbye to your money on AliExpress

You May Also Like

Aliexpress - Poor quality workmanship Aliexpress " Aliexpress AliExpress Contacts & Information Posted: Aug 12, 2017 by wizardlizard custom electric guitar Complaint Rating: 0 % with 0 votes the store is DK factory direct.. the seller..." Read more Aliexpress - Unprofessional, poor quality, wrong colour and now threats. Aliexpress "Beware: This seller took more than US$300 from us, sent us a cheap quality beige fabric instead of white, then changed her original advertised listing to make us look wrong...." Read more AliExpress' Judgement Details is very poor Aliexpress "I bought a 128 GB USB Stick. But it was a faked USB Stick in fact it is only 16 GB. H2testw.exe can prove this. The seller refused to refund..." Read more If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item. Aliexpress "In the first, they will give you refund for smaller item in order to make you trust them and order more items. Once you order over $20. Then they will..." Read more Crossroads Rv - 2013 crossroads elevation Crossroads Rv "Nothing but issues with this unit. 2 Lippert slide out motors on main slide burned up in years 2 and 3 of owning toy hauler. Fuel pump motor for on..." Read more Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support Jawbone "My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals, https://deals.androidauthority.com/, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Clark County Courts - Rena Hughes Clark County Courts "This alcoholic should not be in charge of the future of our children! She is a bias and unfair Judge not looking at all the facts. Case in point I..." Read more