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Bought item on Aliexpress from China, product received broken/damaged in transit or maybe from factory, package has no damage, sent evidence back to Aliexpress and open dispute for refund. I was asked by Aliexpress to return item at my cost from Australia to China ($36 postage cost) for item that was only few dollars, after got on to live chat, i was told that this was sellers request and they cannot do anything, i should contact seller and sort this out as Aliexpress is only a trading platform. So i got in touch with seller, they told me i was the one who initiated to return for refund and its in Aliexpress system now, Aliexpress (3 consultants) lied to me that it was the seller requesting for return of item, after seller's confirmation, i spoke to last consultant and told her/him off, than they admitted that Aliexpress dispute team will decide action each time a dispute is raised,this was only known when i threatened them of legal action and reporting, they kept blaming poor seller, when asked if they made decision, are they going to pay freight cost for return, they said no, i would have to, basically their decision was i keep damage product and not make any claim, bigger crooks than i thought Chinese were, deactivated my account and would never deal with this company again -ALIEXPRESS - CROOK

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My ali EXPRESS order is 87626474172505 paid 699$ 4th Nov.2017 i received defective item immediately notify seller and agreed to return the item to get my refund, re shipped item back and reach destination since 6th Dec 2017, and it is in the custom for long time and the seller not taking action to take or clear from the their own custom. its been 4 months up today 5th Feb 2018 with no refund or news or decission by the Ali express.

The Ali express customer service *** useless!! keep promising only with no action being taken care for the buyer., i will stay away buying from ali express . it takes them forever or no refund at all.

NO PROTECTION FOR THE BUYER...IT IS SCAM... use trusted EBAY instead..or other online platform but i would never use ALI Express/or AliBABA totally they are *** Scam!

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