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I ordered a cell phone on Aliexpress in November 2019. Namely Doogee S68 Pro. But after 3 three days it suddenly stopped working. I immediately complained. Then the suppert employee told me to restart the android system by pressing the power button and the volume up button at the same time. I did that too and the cell phone worked amazingly. But after about a week, the cell phone gave up the ghost and has not worked since then. I then described the problem to support again. I was then told that I could send the cell phone to China for repair. I was then at the post office. I was told that cell phones with built-in batteries are considered dangerous goods and therefore cannot be shipped abroad, and certainly not to China. I then described the problem with the return to support. The support employee told me in the chat that their Poland warehouse is currently being moved and cannot temporarily accept returns. And since then I have not received any message from the support, although I have written several times and asked for an answer. Unfortunately, I can no longer open a dispute because the deadline has expired. I no longer know what else I can do to not finally consider the purchase price over 180 euros as total loss. Does anyone have any idea what else I could do about this? I would be very grateful for your help. Here is the chat history with support with shope name and Order details: thank you

S. Zeren

Order Number #800572****723196

IP68 Waterproof DOOGEE S68 Pro Rugged Phone Helio P70 Octa Core 6GB 128GB Wireless Charge NFC 6300mAh 12V2A Charge 5.9 inch FHD+ US $199.99 style="

stshop name: DOOGEE Joanna Store

st

stchat history:

st

st22/12/2019 22:07

st

stOrder Number #800572****723196

stIP68 Waterproof DOOGEE S68 Pro Rugged Phone Helio P70 Octa Core 6GB 128GB Wireless Charge NFC 6300mAh 12V2A Charge 5.9 inch FHD+

stFINISHED

stUS $199.99

st22/12/2019 22:36

st

stHello, after a few days of use the stmartphone does not work anymore. It gives no sign of live of itself.Can I send it to you for checking and eventual repair? Please check and advise. thanks. best regards.

stthanks. Semir Zeren

st24/12/2019 08:13

st

stHello, can you describe the problem of the mobile phone in detail? It is best to take a video

stHello, can you describe the problem of the mobile phone in detail? It is best to take a video

stAlibaba Translation

stWe have a professional testing team. If we don't think it's a problem, we can have a one-year warranty.

stWe have a professional testing team. If we don't think it's a problem, we can have a one-year warranty.

stAlibaba Translation

st29/12/2019 13:46

st

stHello, I presume the phone has an production defect. when pressing the power button it does not start. the sceen remains dark. I am sure the battery is not empty because before the phone has been charged for at least 2 houres. I suppose a few spots of water has have fallen on the phone and probably entered inside it even all slots/interfaces were covered.

st

stHello, when you saw this news, we were off duty. We will solve the problem for you on Monday.Thanks for your support ,and sorry for your convenience .If you have any questions ,please contact us on monday because our repairement department is aslo on weekend. Happy weekend

st29/12/2019 14:50

st

stdue restriction on my internet provider end I am not able send you a about 260 MB video about the problem. I apologize for this. have a good weekend too.

stSemir Zeren

st30/12/2019 11:23

st

stHello, we have properly packed your products and delivered them to the logistics, please follow up the logistics status

stHello, we have properly packed your products and delivered them to the logistics, please follow up the logistics status

stAlibaba Translation

st02/01 21:43

st

stHello, Yes, I believe you. It is classified as outdoor phone! I cannot find an obvious damage either. What I assumme is that the phone has a manufacturing defect. Please provide an address to send the phone to for checking and eventual repair. Thanks. Semir Zeren

st

stHello, because Thursday is a holiday in our country, we will take tomorrow off. Please contact us on Thursday, happy New Year

st07/01 21:27

st

stHello, Yes, I believe you. It is classified as outdoor phone! I cannot find an obvious damage either. What I assumme is that the phone has a manufacturing defect. Please provide an address to send the phone to for checking and eventual repair. Thanks. Semir Zeren

st09/01 11:35

st

stHello, I am sorry that this question brings you a bad user experience!

stPls send back to check, and write down all the problems on a paper in the parcel in English.

stCompany:DOOGEE

stName:Zhang zhen

stZip code:518000

stProvince:Guang *** sheng

stCity: Shenzhen city

stStreet:Da Wei Shang Wu Shi Kong building D Zuo Jing Long Jian She Road Long Hua qu

stTelephone:158********

stAfter sending back, pls help advise the tracking number. Pls attach the order number on the box of the phone by sticky note, youd better write the order number on the parcel to let us know who you are. Pls kindly note that dont send by fast shipping or we will refuse to clean the customs.

st1:normal post 2:write the order number on the package so that we can check it fast! 3:write the problem of your phone in English on the package.

st

st

stIf you want a refund, please return your phone to the address provided above

st

st After we confirm receipt for this returned cellphone, we will refund this order !

st

stBest regards

st09/01 23:00

st

stHello, thank you for the answer. I will send the phone by standard mail with tracking number. best regards. Semir Zeren

st21/01 20:42

st

stHello, I went today with the parcel with the phone inside to the local post office. I was told that goods with built-in battery will not be accepted for shipping to China. What can I do else? Do you have a repair center/shop within the European Union? The post office maybe accepts shipping within the European Union. Could you please check an advise?. thanks. regards. Semir Zeren

st

stDear customer:

stAs China Spring Festival holiday coming,we will stop ship after 19th Jan.(holiday time:22th Jan - 1st Feb,the order will normally delivery start from 2th Feb)

stbut please don't worry,if any problem you can contact with us,we will always be here to service you.

stThanks so much for your kindly understanding.

stDuring this period, there will be customer service on duty every day to handle pre-sales and after-sales issues for you from time to time; if there is no reply to you the first time, return Hope forgiveness

stHappy New Year!

st

stHappy New Year to you too!

st03/02 19:59

st

stHello all,

st

stDear customer:

stAs China Spring Festival holiday coming,we will stop ship after 19th Jan.(holiday time:22th Jan - 1st Feb,the order will normally delivery start from 2th Feb)

stbut please don't worry,if any problem you can contact with us,we will always be here to service you.

stThanks so much for your kindly understanding.

stDuring this period, there will be customer service on duty every day to handle pre-sales and after-sales issues for you from time to time; if there is no reply to you the first time, return Hope forgiveness

stHappy New Year!

st

stHello all, I hope you enjoyed your holiday.Please have a look in to my message from 21.01.2020 regarding further action. thanks. have a good day. Semir Zeren

st09/02 13:38

st

stPlease press the volume up button and the power button at the same time to restart the Android system

st10/02 22:25

st

stHello, I have been trying to press volume up an power butten at the same time. Suddenly it gives a very loud tone and afterwards the buttery symbol appears on the display. at the moment it is loading. I will keep an ey on it as if will work permannently and not for a short period. I will keep you posted on the status of the phone. thank you and have a good day. Semir Zeren

st

stDear customer:

stAs China Spring Festival holiday coming,we will stop ship after 19th Jan.(holiday time:22th Jan - 1st Feb,the order will normally delivery start from 2th Feb)

stbut please don't worry,if any problem you can contact with us,we will always be here to service you.

stThanks so much for your kindly understanding.

stDuring this period, there will be customer service on duty every day to handle pre-sales and after-sales issues for you from time to time; if there is no reply to you the first time, return Hope forgiveness

stHappy New Year!

st16/02 21:38

st

stHello, here we are again. The phone is still working. I seems it not fail to funktion. For now I wil close the conversation. Have a good time. thank you. Semir Zeren

st

stDear customer:

stAs China Spring Festival holiday coming,we will stop ship after 19th Jan.(holiday time:22th Jan - 1st Feb,the order will normally delivery start from 2th Feb)

stbut please don't worry,if any problem you can contact with us,we will always be here to service you.

stThanks so much for your kindly understanding.

stDuring this period, there will be customer service on duty every day to handle pre-sales and after-sales issues for you from time to time; if there is no reply to you the first time, return Hope forgiveness

stHappy New Year!

st27/02 07:21

st

st01/03 21:48

st

stHello, I am afraid to tell again that the phone does not work. When listening to music the screen turned black. We have been trying to start the android system by pressing volume up and power button at the same time. but no succes/no result. Could you please check and advise. In hte meantime we will try to start the android system again and again.

st

stHello, because tomorrow is our rest weekend, we may not always be online, we will solve the problem for you on Monday, I wish you a happy weekend

st

stThanks have a good day. Semir Zeren

st02/03 09:25

st

stHello, please restore the factory settings after saving your personal data! if it still can't be solved, please contact us.

stHello, please restore the factory settings after saving your personal data! if it still can't be solved, please contact us.

stAlibaba Translation

st15/03 15:19

st

stHello, the phone is dead. We have been trying to restart the android system according to your advise-means pressing volume up and power button at the same time- many times for several days now. But the phone remains dead! Sending the phone to you in China has become very difficult in the light of the persisting global Corona crisis. Before the global crisis a was told by the local post office. I was told that goods with built-in battery will not be accepted for shipping to China. What else can I do ? Do you have a repair center/shop within the European Union? The post office maybe accepts shipping within the European Union-even better in Germany. Could you please further advise? Thanks have a good day. Semir Zeren

st16/03 10:57

st

stHello, now our Poland is moving the warehouse, so we may not be able to repair it in Europe temporarily, but it will be very fast,

stHello, now our Poland is moving the warehouse, so we may not be able to repair it in Europe temporarily, but it will be very fast

stAlibaba Translation

st16/03 19:25

st

stHello, shall I wait untill your Poland office will recovery the business. For when is approximately your Poland business recovery scheduled? Please check and advise. thanks. have a good day.

st30/03 22:23

st

stHello, any news on the issue? Please advise. thanks

st19/04 21:57

st

stHello again, hope you are doing well despite the corona crisis. I just wanted to know if your poland warehouse has succesfully moved to the new location. Please advise if I can send the phone to your new address in Poland. thanks. have a good time.

st11/05 23:00

st

stOrder Number #800572****723196

stIP68 Waterproof DOOGEE S68 Pro Rugged Phone Helio P70 Octa Core 6GB 128GB Wireless Charge NFC 6300mAh 12V2A Charge 5.9 inch FHD+

stFINISHED

stUS $199.99

st11/05 23:07

st

stOrder Number #800572****723196

stIP68 Waterproof DOOGEE S68 Pro Rugged Phone Helio P70 Octa Core 6GB 128GB Wireless Charge NFC 6300mAh 12V2A Charge 5.9 inch FHD+

stFINISHED

stUS $199.99

stHello, any news over there? Please provide provide an EU-address to send the phone to. thanks best regards

st22/05 20:44

st

stHello, can I send the cell phone to your Poland warehouse/shop. Please urgently advise thanks. best regards

st27/05 22:06

st

stHello, anybody can answer please!!!!

st

Monetary Loss: $199.

Preferred solution: Full refund.

Aliexpress Pros: Reasonable prices.

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