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Aliexpress

Aliexpress
Reviews and Complaints

www.aliexpress.com
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1.7 out of 5
Based on 9986 reviews from registered users.
1.7
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9986 rated reviews | Is this your business?
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Julia K Lwi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Glenside, Pennsylvania

Defective product

Aliexpress - Defective product

Product defect

Would like to exchange for working charger. Add the battery that work w/ this charger. Look inside it is missing metal component.

Pros:
  • You had what i needed
Cons:
  • Does not work offered half the cost after i ordered it

Preferred solution: Replace with working product and add on a compatible battery

User's recommendation: Depends how all this goes

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Comment
0 Thank you
Anna H Gaz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Missing product

Aliexpress - Missing product

I just bought a product, pink collagen, and a couple more products, but the pink collagen is missing. I need you guys to send me my product, please.

I bought 3, and then only 2 came. I send you guys the picture with the products you sent me. Thanks!

Please let me know if you guys need anything else. Feel free to call me.

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0 Thank you
Florence L Wtr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Philadelphia, Pennsylvania

Wrong items

AI Highlights
  • - Wrong items received for two dresses 821239****675169.
  • - Return label was not sent and no reason given.
  • - Please resolve the issue with the store.
Aliexpress - Wrong items

I was order two dress they send to me wrong items I did the process for the return they nerver send me the label ,I dont know why . Because I think when the store give to the customer good service we have a good review I give you my complaint for the store to resolve my problem the order number is 821239****675169 the store name Hakuna matata store my phone number is 609801****

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0 Thank you
Resolved
Bostjan k Uzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Tolmin, Obcina Tolmin

Resolved: Hello, can you help me, my payment was...

Aliexpress - Hello, can you help me, my payment was...
Aliexpress - Hello, can you help me, my payment was... - Image 2
Updated by user Jul 20, 2026

Company fixed the issue and I have been provided with product or service ordered. Restore my account. In Ai chat you write 3x live chat to get real live chat.

Original review Jul 05, 2026

Hello, can you help me, my payment was blocked on my aliexpress account and I don't know how to unblock the payment. I don't even know where the problem was... and I can't get in touch with anyone.

That's why I'm sending this message.

Thanks in advance for your help

Bostjan Klemencic

Pros:
  • Wide selection of products
Cons:
  • It is difficult to establish live contact via email for help

Preferred solution: unblocked payment on aliexpress

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Comment
0 Thank you
Featured
James D Tls

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

I was sold a fake laptop and am...

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1.0
Aliexpress - I was sold a fake laptop and am...
Aliexpress - I was sold a fake laptop and am... - Image 2
Aliexpress - I was sold a fake laptop and am... - Image 3

I was sold a fake laptop and am disputing the charges and am asking for a refund. I am not getting any help from your company

Loss:
$301
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Will not recommend

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0 Thank you
Marianne Grand

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Teeth that I have bought are fake only got a refund of $2.37 of $11,16 never agreed to that

Aliexpress - Teeth that I have bought are fake only got a refund of $2.37 of $11,16 never...

The kites are fake. They are not as described.

Ask for a full refund.

Fake, please help me. Thank you.

Loss:
$11

Preferred solution: Full refund

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0 Thank you
Sarah G Aff

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Southwark, Southwark

Bad customer service

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1.0
Aliexpress - Bad customer service
Aliexpress - Bad customer service - Image 2

I have been sold a dummy phone and they are not willing to refund me my whole amount back so I definitely don't recommend any customers to buy from Ali express

Loss:
$78

User's recommendation: Definitely not

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Comment
4 Thank you
Kamilla Jco

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Wausau, Wisconsin

Canceling my reorder

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2.0
Aliexpress - Canceling my reorder

I want to cancel the subscription. I received 2 jars of Adv bruise relief. I called and did not get an answer.

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john g Ryu

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 Verified Reviewer

To return an object that don't work or throw it away either one call me at 347-576-**** you make it very hard to return something that don't work I'm going to try not to buy anything from this company

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2.0
Aliexpress - To return an object that don't work or throw it away either one call me at...

I got a floodlight with a motion sensor. It doesn't work.

I'd like my money back.

If you want, I can send it back to you. I have no problem with that.

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0 Thank you
Zakhona S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Ladysmith, Kwazulu-Natal

I placed an order same day and same...

Aliexpress - I placed an order same day and same...
Aliexpress - I placed an order same day and same... - Image 2

I placed an order same day and same time,I payed for it and then I received 3 different tracking numbers and I have to pay for 3 off them which is too much my concern is why my order was separated

Preferred solution: Deliver product or service ordered

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Bobby L Fin

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Missing items listing changes after purchas

Aliexpress - Missing items listing changes after purchas
Updated by user Aug 09, 2026

Unsatisfied fell ripped off

Original review Aug 07, 2026

Bb guns were pictures of products. Items did not show up.

No refund. Please help. I need the stuff I ordered. Please help.

I ordered a BB gun, then I got a picture. Then they changed the listing.

Tools didn't come ever. No refund.

Loss:
$500
Pros:
  • Rip off on some items

Preferred solution: Full refund

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Comment
0 Thank you
Tasos L Hbk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

[PERSON_NAME] refuses to refund PAID return shipping fee..offers coupons

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1.0
AI Highlights
  • - Won dispute for wrong color; returned item at own shipping cost.
  • - Refund received, but return shipping not reimbursed; coupons offered.
Aliexpress - [PERSON_NAME] refuses to refund PAID return shipping fee..offers coupons

Aliexpres reefuses to refund in cash

I bought an item but the seller sent a wrong colour so I opened a dispute which I won as RETURN -REFUND. So i prepared the parcel and post it paying the return shipping fee.

After a month the seller received the parcel and i received my refund but not the shipping cost. I contacted the online help and the high team answered via email asking more documents...so I sent the post office invoice plus the tracking number. They replied that on the invoice were not writemn my name and other details. So i went back to the post office to complete the details and send them the document.

They refused to refund the return shipping money offering coupons. I refused and i explain that i paid in cash and i am entitled to be refunded in cash...The seller had accepted my claim --Case Number:250380****656704) --and i forwarded the sellers acceptance BUT THE CONTINUE TO REFUSE.

I explain that all other major online platforms when is a sellers fault, they usually issue prepaid return labels...or they refund when they receive the post office tracking and ivoice...and also in one case the issue a numer code so the buyer can insert the return item into the BOX IN self service. Unfortunately the Aliexpress team does not refund ...they KEEP THE MONEY in custody and they blackmail their customers

Loss:
$10
Pros:
  • Variety & prices of items
Cons:
  • Negative customer service

User's recommendation: ALIEXPRESS RETURNS AND REFUNDS ARE VERY DIFFICULT

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5 Thank you
Raven D Fec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Anniston, Alabama

Refund

Aliexpress - Refund

Because the manager said that they could not produce the exact same color of the hair I ordered, and because I did not want any other color, they told me I could do a refund.

Loss:
$157

Preferred solution: Full refund

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Comment
0 Thank you
Alexi T Mxy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Necesito este producto pero estoy verificando si es real ese precio

Aliexpress - Necesito este producto pero estoy verificando si es real ese precio

Estación de Energía Portátil Ecoflow Delta Pro 3 4096Wh 100K+ artículos similares vendidos O $670.95 -$75.00 en $499.00 Saber si es precio correcto

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Rosalyn G Dgn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker San Diego, California

Messed up product

Aliexpress - Messed up product
Aliexpress - Messed up product - Image 2
Aliexpress - Messed up product - Image 3
Aliexpress - Messed up product - Image 4
Aliexpress - Messed up product - Image 5
Image 6

I ordered an Ozzy Osbourne Monopoly set and it was sent to me bent and broken. I took pictures and sent them but have gotten no response.

Loss:
$20

Preferred solution: I’d like to have the game in its proper condition.

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