Aliexpress
Reviews and Complaints
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Verified Reviewer |Coorporation
- - Kashqadaryo region seeks AliExpress partnership in e-commerce development, logistics hubs, cross-border trade, digital payments, and incentives.
Dear AliExpress International Partnerships Team,
My name is Mirjalol Bakhtiyorov, and I serve as an International Cooperation Specialist at the Kashqadaryo Regional Administration of the Republic of Uzbekistan.
On behalf of the regional administration, I would like to express our strong interest in exploring strategic cooperation opportunities with AliExpress in the areas of e-commerce development, logistics infrastructure, digital payment systems, and cross-border trade expansion in Uzbekistan.
Uzbekistan is rapidly developing its digital economy and e-commerce ecosystem. With a young and tech-savvy population, growing internet penetration, and strong government support for innovation and entrepreneurship, the country offers significant potential for international e-commerce platforms to expand their presence in Central Asia.
Kashqadaryo Region is actively working to attract international partners to support the development of modern logistics infrastructure and digital commerce platforms.
Within this framework, we see several promising areas for cooperation with AliExpress: Establishment of a regional e-commerce logistics and fulfillment center Development of cross-border e-commerce trade between Uzbekistan and global markets Integration of modern digital payment and fintech solutions Cooperation with banking institutions to support secure and efficient payment systems Support for local entrepreneurs and SMEs to access global e-commerce platforms Development of efficient delivery and distribution networks across Central Asia
Strategic Opportunities
Through regional initiatives and partnerships with national institutions, we aim to support international partners in: Launching joint digital commerce and logistics projects Establishing regional logistics hubs or e-commerce distribution centers Collaborating with local businesses, startups, and technology specialists Expanding access to the rapidly growing Central Asian e-commerce market
Key Programs Supporting Innovation and Investment
One-Stop Shop
A comprehensive platform designed to simplify administrative procedures and provide institutional support for international partners, including legal assistance, infrastructure access, land allocation, and coordination with government institutions.
Local to Global
A program aimed at supporting innovative businesses and digital commerce platforms to scale internationally and connect with global partners, investors, and markets.
Zero Risk
An initiative designed to minimize operational and investment risks by providing guidance, institutional support, and direct access to the regional innovation and business ecosystem.
Business Environment and Incentives
Uzbekistan offers one of the most competitive environments in the region for digital economy development and international investment.
Through cooperation with national innovation institutions, international partners may benefit from: 0% corporate income tax 0% VAT for IT services export 0% property and land tax Reduced social tax rate of 7.5% Simplified procedures for international financial transactions
These advantages significantly reduce operational costs and create favorable conditions for establishing logistics centers, e-commerce operations, and fintech initiatives in Central Asia.
Areas of Collaboration
Potential areas of cooperation may include: Development of regional e-commerce logistics hubs Cross-border digital trade and marketplace expansion Integration of secure digital payment and fintech solutions Cooperation with banking and financial institutions Support for SMEs and entrepreneurs entering global e-commerce markets Technology transfer and digital infrastructure development
Next Steps
We would be delighted to organize an online meeting at your convenience to present the economic and logistics potential of Kashqadaryo Region and discuss possible cooperation opportunities with AliExpress.
Please find attached a short presentation providing an overview of the Kashqadaryo Region and its key economic initiatives.
Thank you for your time and consideration. We look forward to the opportunity to collaborate with your esteemed organization.
Sincerely,
Mirjalol Bakhtiyorov
International Cooperation Specialist
Kashqadaryo Regional Administration
Republic of Uzbekistan
Email: mirjalolbaxtiyorov91@***.com
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Verified Reviewer |My package UUSC00001841**** its has...
My package UUSC00001841**** has been detained, and I have already corrected my location and phone number. Please do something, as I have been waiting for a response for 10 days.
Preferred solution: Deliver product or service ordered
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Verified Reviewer |Undelivered order and bad customer care
- - Order placed in Feb; not delivered.
- - Customer care was robotic and unhelpful.
- - Refund rejected; wants the package delivered.
I placed an order in Feb for an item. It has not been delivered; I keep getting terrible robotic responses from customer care.
No contact for the local carrier was given, and a refund request was rejected. I feel cheated and extremely disappointed and dissatisfied with the quality of customer care.
Bottom line, I would like to receive my package. The least that should have been done is to provide a contact to someone in the local country or call me when the item arrived, which has never happened.
- Good products
- Long delivery time
- Bad customer care
- Terrible delivery process
Preferred solution: Deliver product or service ordered
User's recommendation: Proper full communication and reliability of your service with humans not robots
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Verified ReviewerMy package
I did receive my package. When I bought it, I put my address and my number, but now they are telling me that there is not matching in our record.
User's recommendation: I need package
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Verified Reviewer |My package was stolen back customer service
My package was delivered and was stolen.Was not contacted at all.I was home , my bill was not rung or anything
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Verified ReviewerItem broke
I present this is this item damage and would like a refund please refund this matter thank you please redeem.
User's recommendation: good
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Verified Reviewer |Incompitantcy
- - Received the wrong items.
- - Store page says free returns, but I was charged to print a shipping label and go to UPS.
- - Return shipping costs 6-8 dollars.
march 27, 2026 - I paid for a REEWES black short flip wig with bangs, synthetic hair, women pinup do retro hairstyle, 60s beehive wig, Halloween costume party wig {received the wrong items April 4}. This seller was incompetent and sent the wrong items {see picture below}.
The store page states there is a free return policy for items, but in the process of going through the steps to return these items, I was told in emails I would have to pay to have the shipping label printed and physically go to a UPS store to post it back to the seller, sending back $3.00 worth of stuff, which ends up costing me $6 to $8 or more.
Some of the sellers, like this one on AliExpress, are a gamble; you never know if any seller will send you what you did not pay for. There might be an unpleasant and lengthy hassle of straightening this stuff out after you have spent hundreds on much more expensive items {s}.
- This seller was incompitant and sent the wrong item
- This seller was incompitant and sent the wrong item
Preferred solution: Apology
User's recommendation: Stay away from sellers on ALiexpress there incompitant and send the wrong items
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Verified Reviewer |I ORDERED IN 2025 I NEVER RECEIVED MY FAMILY ORDER
- - Ordered a mini washer and dryer but has not received it.
- - A $400 charge appears; locate the order and ship appliances for a new home.
Praise God. At the last summer, I ordered a nice mini washer and dryer, and my husband and I, as newlyweds, were so excited.
We never received it. My Wells Fargo bank account shows this matter of almost $400.00 for our washer and dryer. Can you please find my order and ship our nice washer and dryer, please? Thank you.
I have had problems before, but not this bad. We really need our appliances this year for our new home. Our address to return our property is 7903 North 60th St, Milwaukee, Wisconsin 53223. My name is Pastor Unique Monique Agnew.
My cellphone is (408) 687-****. Also, my email is full, but I use my husband's for now; his is terenceglass66@***.com, and my old email for my Ali account is pastorunique16@***.com.
- I ordered a washer and dryer mini and never received them last year
- I reached out on email since there is no live operator to speak to i am trying to resolve this issue asap i want are set or full refund please and thank you please and repentance is bliss matthew 8 bible pray jesus christ loves you all and so do we please
Preferred solution: Deliver product or service ordered
User's recommendation: PRAISE GOD REPENTANCE IS BLISS I HAVE HAD FINANCE ISSUES WITH ALIEXSPESS BEFORE OF THEM KEEPING MY MONEY AND NOT GIVING ME MY PRODUCTS BACK LIKE MY WASHER AND DRYER THEY WERE MINI TO HELP ME AND MY HUSBANDS LAUNDRY BUT NOTHINH ALSO IAM AN HONEST PASTOR MY STREET MINISTRY AND ONLINE CHURCH MINISTRY IS CALLED MERCY GOSPEL HEALING MINISTRY MY HUSBAND AND I DO DEEP DELIVERANCE PRAYERS AND HOLY BIBLE STUDY LESSONS ALL ARE WELCOME MATTHEW:8 AND ICORINTHIANS:13 GOD IS LOVE AND JESUS CHRIST LOVES YOU ALL SO DO I
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Verified ReviewerWrong items
I need to talk to someone about my order; it's the wrong color. How do I exchange it? Please, if someone can call me to get this resolved,
702-302-****
Deseray
Preferred solution: Exchange
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Verified Reviewer |ALIEXPRESS - Worst than bad service
- - The item arrived defective; I shouldn't have to prepay to receive it.
- - I expect a return label like TEMU; I'm a loyal AliExpress customer.
Don´t buy. They don't refund.
Porque não fazem como a TEMU que envia uma etiqueta para devolver?
Como podem verificar sou um cliente que há vários anos compro na Aliexpress, já comprei milhares de euros de artigos. Agora estão a fazer isto por 9,57.
É asssim que tratam os clientes.Na vossa solução terei de adiantar mais dinheiro para receber algo que veio com defeito e amassado.
Porque não fazem como a TEMU que envia uma etiqueta para devolver?
Como podem verificar sou um cliente que há vários anos compro na Aliexpress, já comprei milhares de euros de artigos.
Agora estão a fazer isto por 9,57. É asssim que tratam os clientes.
NÃO ADIANTAREI MAIS DINHEIRO NENHUM PARA RECEBER O QUE É MEU POR DIREITO.
Se quiserem que continue como cliente enviem uma etiqueta, de outro modo NUNCA mais comprarei nada na Aliexpress e irão perder um bom cliente por 9,57.
Se não enviarem irei ficar com um prejuízo de 9,57 mas com uma peça que mostrarei em todos os fóruns onde possa como a Aliexpress trata os clientes.
NÃO ADIANTAREI MAIS DINHEIRO NENHUM PARA RECEBER O QUE É MEU POR DIREITO.
Se quiserem que continue como cliente enviem uma etiqueta, de outro modo NUNCA mais comprarei nada na Aliexpress e irão perder um bom cliente por 9,57.
Se não enviarem irei ficar com um prejuízo de 9,57 mas com uma peça que mostrarei em todos os fóruns onde possa como a Aliexpress trata os clientes.
User's recommendation: Dont buy, They are not refunding the money.
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Verified Reviewer |My package may have the wrong address...
My package may have the wrong address on it. It should 525 Green Hill Rd Ne Leland North Carolina 28451. Its listed currently 2893 Green Hill Rd Ne Leland North Carolina 28451
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Verified ReviewerMy refund
Make sure you don't give in to the bs they're giving!
They are not good organization. The phone is constantly busy.
They owe me $12.74 from last year that I returned a defective coffee maker.
I sent receipts I've sent numerous emails about this problem with no avail. Would you have a way to state my case to receive my refund?I would greatly appreciate it.Thank you for your attention to this matter.Sonia Guzman
I returned a damaged coffee maker last year and to date have not received my refund for $12.74. I'm disabled and this is not fair.
I have a receipt for the returned coffee maker. When will I receive my refund?
- No answers to my refund
- No calls returned
Preferred solution: Full refund
Goods in parcel looted
- - Ordered a 150W solar generator for £33; only the panel arrived.
- - The carton looked tampered and was left at the door without knocking.
I paid for a solar generator about April 4, this year and waited. Both pkohos of the panel and the generator were displayed when I chose.
Each time Aliexpress messaged me they talked about my solar power set, go there was no ambiguity about what I paid £33 for.
It's 150watts,no big deal
When the driver we go arrived later than planned came, he left the carton at my door without making efforts to knock or call my as attention.
I took it inside wondering why it was for light in weight. Later after my dinner I decided to check the content. That's when I discovered that fraud.
O ly as panel was cartoned and the carton was folded m as y times in a way you would suspect that the original content might have been tempered with. It's a shame
User's recommendation: Only s state or company can deal with Chinese or far away companies
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Verified Reviewer |Absolutely useless
Sent wrong item, displayed wrong item and *** furious. I was sent stickers and paid $27 for a part for my motorcycle.
User's recommendation: Stay the *** away from them
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Verified Reviewer |Cancel order
- - On March 4, Klarna charged $64 in two payments that must be canceled; a $104 full payment was charged; please call 702-738-****.
This company is garbage. There is no way for me to reach out to AliExpress regarding overcharge from a third-party company. Klarna company says that I need to directly contact Aliexpress but there's no way to contact them.
On 4 March, I purchased an order the website did not successfully go through the first time and so I used a third-party paying app - KLARNA - I was charged $64 in two payments that needs to be canceled. When I see it didn't go all the way through.
I did a second payment full amount for the $104 and change.
The first one I would like to cancel for $64 with payments. Please call me back 702-738-****
- Lots of great products
- Website glitches a lot during payments
Preferred solution: Full refund
User's recommendation: Not if this issue doesn't get resolved successfully!
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You are calling someone incompetent and misspelled the word 4 times.