
Aliexpress
Reviews and Complaints
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Verified Reviewer |Resolved: My reson for my what to closed the email to order the smart watch
What is the problem to disable the email address order to aliexpress smart watch so how to solve the problem please op the email and send the smart wach in the specific day
- Smart wach
Preferred solution: Apology
User's recommendation: In the next time iam buy different thing so please first to settings the email
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Verified ReviewerRefusal to refund money, incitement to break the law
I received a counterfeit product. It was supposed to be original, and the purchase price corresponded to it.
Unfortunately, the seller stopped communicating after receiving the shipment, and the support decided that I had to send the counterfeit back for a refund. They want me to commit a crime and violate trademark laws by sending a counterfeit across borders. Even after a week of constant solving of this problem, the support does not intend to change its position; instead, they keep sending me the same text over and over again, even with a robotic approach. I demand full payment of the amount even without sending the counterfeit, which I duly complied with, with photos, a print screen, and an additional description.
How do I proceed?
I really will not be forced to break the law, and I insist that this case be dealt with fairly. For now, there is no adequate solution.
- Pissed solution
- Use robotic messege again and again
Preferred solution: Full refund
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Verified ReviewerRefund
I wasn't pleased with the items I ordered the material is very poor, I make a dispute for return/refund, I already return the item since 15th of May 2025 and delivered, but they haven't still refund back my money. Please I want my money to be refunded.
Order number:305360****495545
Thank you
For over one month I have been complaining about this items return/refund, but aliexpress failed to help me ,I return this item and it was delivered to them, but they refused to refund my money
Preferred solution: Full refund
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Verified ReviewerMy package was sent to the wrong house and I didn't get him
This is my house; it wasn't delivered here. You see, it's 2 different houses. I just want my 2 items that went to the wrong address.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund
Dispute team forced me to return my order by paying return shipping fees, which they will reimburse along with my refund. After getting the return, they refused to pay my refund or rejected it.
I appealed, and they rejected my appeals.
They are handling my refund issue very badly.
Kindly contact me at +971529****55.
- Aliexpress never did before
- Refusing refund and return shipping fees while promised will be reimbursed along with refund
User's recommendation: AliExpress must talk customer before rejecting appeal.
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Verified Reviewer |Reclamo de envio
No toman la llamada todo es artificial no he podido resolver mi problema casi un mes de mi compra y aun no recibo mi producto como pueden ver en la imagen el producto se mantiene asi desde el inicio
User's recommendation: No le recomiendo a los clientes comprar por esta plataforma ya que no te envía los productos en el tiempo acordado por el vendedor
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Verified ReviewerIM BEING SCAMMED BY ALIEXPRESS AND I'M ABOUT TO CONTACT THE POLICE IF IT'S NOT RESOLVED
DON'T BUY ANYTHING FROM ALIEXPRESS OR ALIBABA THEY ARE THIEVING SCAMMERS
WORST EVER CUSTOMER SERVICE THEY JUST GIVE YOU THE RUN AROUND IMPOSSIBLE TO GET A DIRECT ANSWER YOU JUST GET THE SAME SCRIPTED ANSWER NO MATTER WHAT YOU SAY AND I STILL HAVE NO DELIVERY OR NO MONEY REFUNDED THIS ORDER WAS PLACED IN MARCH AND WAS DOWN FOR A FAST 24HR DELIVERY
I paid for a 14' tablet with a fast 24hr delivery that was back in March. I still have not received my order, and I have reported this many times, but it just goes round in circles.
I get told it's been escalated to a higher department on priority, but still nothing.
I have requested a refund in accordance with AliExpress policy: 30-day no delivery auto refund, but still nothing with that also. So I am asking for the 14' tablet or a refund ASAP.
- Good for buying products cheap for trade
- Scammers
Preferred solution: Full refund
User's recommendation: DO NOT TRUST ANY ONE ON ALIEXPRESS AND PAY EVERYTHING WITH PAYPAL SO YOU HAVE PROPER MONEY BACK INSURANCE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund
Yes, I still have an issue with getting my refund. It's still been over a month.
They said they approve it and everything is good. And then they send me another email saying that it's not good and I have to return the defected item. Even though yeah, the description of the item is that it's not defective. And then now i'm out fifty dollars, which isn't a lot for some.But for me, fifty dollars is a lot.
They really take the seller side over the customer side. And of course the seller is going to deny my refund. So yeah, AliExpress isn't gonna give me this refund. Because it's like the seller reached out to me and said the screen is waterproof correct?
And then I told him The description that you put is not the same. That's what I received and since I already glued the phone together. Destroyed my original to put on the seller screen. I cannot just send it that because now I won't have a phone because my screen in the process of things.
Installing a new screen. If anyone has ever done it, you tend to ruin the original scream when removing, because the glass just breaks more. So they keep telling me to return the item, and then I'm at a double loss. I bought this item.That is defected.
My original is trash now. I can't use. I attach pictures of that the original. I hooked it up to a older phone so you can see that.
It's definitely destroyed compared to the one I got from the cellar, but I would have never even done this if the seller what have put in the.description that it is defective. Started claim 1/4/25 now it's 1/30/25.
Almost a month no refund after they said I'm right i don't have to return item and il get my refund case seller didn't put in description. I'm just pissed!
User's recommendation: Make sure you look at the pictures and description, otherwise they will scam. You and not yeah, a proper refund.
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Verified Reviewer |İade etmek istediğim bebek arabası
Hamileydim,kızım olacağını söyledi doktor,ve bende Aliexpresten 1 bebek arabası satın aldım siyah ve pembe renginde,ama bebeğim dünyaya geldiğinde meğer ise erkek imiş ve bende satın aldığım bebek arabasını geri iade etmek istesim onun yerine aynı mpdel sadece siyah ve beyaz olanından aldım,ama haftalarsır Aliexpres ile yazışıyorum,durumu anlattım ama geri iade edememem için beni oyaladılar,ve şimdi elimde 2 tane bebek arabası var,ben sadece elimdeki o pembe siyah olan bebek arabasını geri iade etmek istiyorum,bunun içinde bar koda ihtiyacım var.
User's recommendation: Aliexpresi kesinlikle tavsiye etmiyorum
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Verified ReviewerGetting the runaround about my refund for a wig i never received
I ordered and paid for a wig through Line Hair Boutique Store , however the ordered said delivery but not at my address 624 Bleakley Street, it was sent to Valatie NY on June 28 2025 @ 3:32 and I screen shot it to them as well but they refuse to give me my refund and Im very disappointed because i was oder off this site and received my items but this time I didnt! I went to my USPS in Orangeburg and she told me my address was never on the package! I was looking forward to my wig for my dinner party this weekend
Preferred solution: Full refund
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Verified ReviewerCopyright
Someone is using my photos for reviews on wigs, and I'd like to be compensated for that. This is false advertising and copyright infringement.
Preferred solution: Price reduction
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Verified Reviewer |Delivery not done
I didn't receive my order, what happened to my delivery would you make it clear. Hope you consider customer care
- Delivery boy no call
- Delay in resolving issues particularly inability to speak directly with an agent
Preferred solution: Full refund
User's recommendation: Ensure refund
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Verified Reviewer |Shipping cost refund
Haven't received returning shipping cost seller is responsible for returning shipping cost i have receipt for returning shipping i have been sending messages to aliexpress customer service and still haven't received a response from the company yet i am very disappointed with the company service
User's recommendation: Don't bye nothing from this company
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Verified Reviewer |Y’all stay playing like y’all literally just played with me and this is my 16th birthday
I ordered a dress for my birthday around May 22nd. Today is June 8th, the day I need the dress, and it has not moved from the last mile facility since June 6th. The fact that the dress is not that far from my city and y'all are still even playing with me, and the customer support is not great at all, FYI.
- Cheap affordable prices
- Takes a long time to arrive
- Customer service terrible
Preferred solution: Deliver product or service ordered
User's recommendation: to not buy they take forever, communication is terrible, and they have no since of care at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Dispute
Seller sold me fake products and did not provide return information in the dispute time. Seller ignores all messages and has now deleted his shop on Aliexpress.
Customer service finally responded and gave me his phone number so I could send it back. Customer service told me to send the package even though the dispute was closed. I spent $60 on the items plus sending back the package $40. No one is helping me, and I lost $100.
If I don't get my money back, I will search for legal help. I have spoken with Aliexpress customer service for about 2 months already. And I still don't get any answer from them. Please help!!
Aliexpress customer service is terrible!!! *** you all.
- Some good companies
- Very bad customer services
Preferred solution: Full refund
User's recommendation: Dont buy any “geniue” products cause they are all fake
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So drop the item off at your local police station. They give you an evidence ticket with a description. You can then request the refund again.
Turn it in to your local police department and get a receipt.