Aliexpress Reviews and Complaints
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14
ISSUES RESOLVED
1.8K
TOTAL REVIEWS
$260K
CLAIMED LOSSES
$338
AVG LOSS
250K
PAGE VIEWS
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Ask a Question About Aliexpress
Cons
- Customer service
- Poor support
- No way to contact them
Pros
- Low prices
- Free shipping
- Variety
Latest review first
- Latest review first
- Most helpful reviews first
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City:
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Product:
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Aliexpress - Phone number
Phone number to call what happen to my order
Review
Service
Aliexpress Shipping Service
Pros
- Wide selection of items and suppliers and ease of use
Reason of review
Problem with delivery
Loss
$22
Preferred solution
Deliver product or service ordered
Aliexpress - Do not use Ali Express. They have zero ability to deal with problems.
I got the wrong goods. AliExpress unilaterally set my dispute resolution to 'return goods for refund' and then gave me an impossible deadline for returning the goods. There was no way to dispute this and no way to communicate with AliExpress. Their help system is a joke, consisting of bots that insist they are human, and just waste your time going in circles, because they don't understand anything you type.
Review
Product
Aliexpress Marketplace
Pros
- Cheaper than us retail
Cons
- Item not as describe
- This company is the pitts
- Buyer is on the hook for all transactions
Reason of review
Return, Exchange or Cancellation Policy
Loss
$28
Preferred solution
Let the company propose a solution
Tags
Aliexpress - Cancellation ———
Hello! I made an order about a week ago and payed with Klarna. Few minutes after, i cancelled it. Now, 7 days later, Klarna told me that the order hasn’t been cancelled and that the bill is still there although the status of the order says "Seller has agreed to cancellation" So why has the bill/order not been removed ? My Member ID is : de200807812ykbae and my Email Adress is: rita__ani@hotmail.com And here is the ID from the Order I am talking about: 8006203157735812 Please fix this as soon as possible and let Klarna know, that the order is cancelled so that they won’t charge me for it . Or else i am forced to contact my lawyer
Review
Product
Aliexpress Account
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Aliexpress - Noida petrol rate abhi tak Nahin pahuncha hai
hello isliye abhi tak mera helpline. Parodecta NHI mila Hai
Review
Reason of review
Order processing issue
Loss
$14500
Aliexpress - Do not buy, Scammers, fake products and will not refund money "DO NOT BUY"
I will be contacting the ACCC
Review
Pros
- See my star rating
Cons
- Useless customer support
- Bad quality
- Disputes process is rigged
Reason of review
Poor customer service
Loss
$71
Preferred solution
Full refund
Tags
Aliexpress - 1- Have tech support, Have a customer service, no robot please!
8005118864246965 order # TRACKING NUMBER :LW804820691CN Have no access to this order, and having trouble with merchant which im unable to reach!
Review
Service
Aliexpress Customer Care
Cons
- Long shipment
Reason of review
Poor customer service
Loss
$48
Preferred solution
Full refund
Aliexpress in Los Angeles, California - You have NO customer service
Absolute lack of communication between aliexpress and buyers. 8005118864226965 my order TRACKING NUMBER :LW804914650CN. View detail tracking information Doesn't exist, cant locate my order under "My order lists"
Review
Service
Aliexpress Customer Care
Reason of review
Order processing issue
Aliexpress - Don't buy any more goods from China!!!
On 13 september I ordered 2 helmets. After 1 month I received my black helmet. OK. Till two days ago, I waited for the second pink helmet (for my wife). Got a message from the post, I had to pay 19 euro's extra for customs for this helmet. See enclosed attachment. I think it is no longer safe for us to buy in China these cheap Helmets! Of course I cannot give a good review to this order now!
Review
Cons
- Feeling helpless
- Unfair
Reason of review
Poor customer service
Loss
$22
Preferred solution
Price reduction
Aliexpress - Nothing
Sir on 8 Nov.19 i was shopped a watch but due to some problem i did not get my order....so i want my refund...your company person said by message that he has refund my money but my account has not credited with my refund so pls help me to refund my money,,,,thanks
Review
Pros
- Ali express customer care number
Reason of review
Poor customer service
Loss
$34
Preferred solution
Full refund
Aliexpress - Tax exempt status update
This is Polly with GL Automation. Our account is under purchasing@glautomation.com. I attempted to place an order. When I proceed to check out, there is an additional 8.25% tax added to the order. Yet we are tax exempted in all purchases as we are a reseller. Shall I submit a new tax exemption form so that you can update our tax exempt status? Please contact me via email: purchasing@glautomation.com.
Review
Reason of review
Poor customer service
Preferred solution
Remove the tax. I have the items in the cart already.
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