Anonymous
map-marker Myrtle Beach, South Carolina

Order information

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No help at all can't call customer service Can't sign in n can't find my order never received my order
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Iris C Uim

Items never received

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They state the items were delivered but this never happened..been contacting customer service more than 10 times and they never never came out with a solution..it looks like im taking to a robot and not real peopleI literally have been scammed from these people
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Loss:
$80

Preferred solution: Full refund

Ravinder B Mhm

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Verified Reviewer
| map-marker New York, New York

My order has been sent back to sender

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My order has been sent back to the sender. I can not get through to anyone.no body is replying to my issue. Cant get through to anyone Ive tried emailing. They have taken my money and not received my order.I will take further action if theres no reply. Mr Bains.
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Loss:
$60
Pros:
  • Non right now
Cons:
  • Not de

Preferred solution: Someone to call me regarding my issues.

User's recommendation: Never

Sheila S Xgn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Haven't received order or my money

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Aliexpress - Haven't received order or my money
Aliexpress - Haven't received order or my money - Image 2
I haven't heard from the buyer at all. I message several days in a row and nothing. I want my money back, but it says that I need to wait 15 days more without an answer. I need my money back as soon as possible.
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Loss:
$796

Preferred solution: Full refund

Anonymous
map-marker Dallas, Texas

Tracking my packing

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The issue was not resolved you can't talk to anyone. All you get is a recording and you don't go any further it's full of b*****p. I never received my package so therefore I will have to put a dispute in with my bank
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User's recommendation: I recommend no shopping at this place it's just like Temuthey come from the same place they probably in cahoots together

Anonymous
map-marker Harrow, England

My order has been sent back to sender

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Me orders have been sent back to AliExpress. I can not get through to them or anyone else. If I dont get a reply. I will take further action.
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User's recommendation: Never

Reji C Ulx

Refund

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Aliexpress - Refund
*** refund now i want my money refund now Lon time *** this company what *** you aski dont have time
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Preferred solution: Full refund

User's recommendation: ***

Priyanka Vyq
map-marker Clinton, Connecticut

My items did not come and I want my refund

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Items very late, haven't arrived, refund for items and shipping, ordered 1 item charged for 2 refund immediately
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Jose E Hxm

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Verified Reviewer
| map-marker New York, New York

An order canceled by mistake and the payment was made through the klarna application

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An order canceled by mistake and the payment was made through the Klarna application i need my money
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Loss:
$74
Cons:
  • Bad attention

Preferred solution: Full refund

Rachelle P Huh
map-marker New York, New York

Address issue

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Wont ever be using your company again and Ill Make sure Friends and family Dont as well wasnt delivered to me and they didnt give to *** nor did they refund or reship all they cared about was it was delivered somewhere.
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Loss:
$80
Cons:
  • No item received

Preferred solution: Full refund

User's recommendation: Don’t buy from this company

Zehra A Vku

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Verified Reviewer

Refunds and other

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Their products come in smelling like my cats *** and then if you didnt receive the order they literally deny you even with all the proof in the world. They asked me for documents from my post office to prove that i lost my package, yet those documents literally dont exist. Ive honestly been a fan of aliexpress until recently when theyve been stealing my money with unreliable products.
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Loss:
$15
Pros:
  • Cheap and affordability
Cons:
  • Lying about helping you

Preferred solution: Full refund

User's recommendation: Do not buy anything unless you read the reviews and honestly just dont buy from aliexpress

Lena H Kan

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Verified Reviewer

Didn't receive my refund

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I cancelled my order and asked for refund 1 month ago and I have not received my refund. They keep saying it takes 3-20days but it has been a month. Their online service is very poor it's like they don't understand what your saying. I needbto pay for my afyerpay soon and they have not refunded it back to afterpay.
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Loss:
$134
Pros:
  • No pros at all
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Do not buy from these business where contact is impossible.

Andrea S Wzj

For stealing my money

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Aliexpress - For stealing my money
Aliexpress - For stealing my money - Image 2
Aliexpress - For stealing my money - Image 3
The seller gave me a fake return label. So the parcel never got to them, not only that, every time i asked the seller what's going on, he kept saying, be patient. Now the Time ran out and the return it's close so, he stole my money
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Loss:
$10
Cons:
  • Bot customer service

Preferred solution: Full refund

User's recommendation: DON'T DO BUSINESS WITH ALIEXPRESS! THEY STEAL YOUR MONEY!

Elizabeth E Ubz

My credit card is not prepaid need help to process payment

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I hope someone calls me back to resolve issue of my credit card being a credit card and not a prepaid card. I made a payment to Temu. But they were able to make payment. I need help to make payment please.
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Pros:
  • Well the price
Cons:
  • No customer service live

Preferred solution: Mattress, bed frame, and a shelf

Anonymous
map-marker El Paso, Texas

Expecting package

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I still not have received my package and the FedEx number is incorrect this company is lying to me and telling me a different FedEx tracking number I will follow up with a theft with local law enforcement and federal government
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