Jeanie B Dzc

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Verified Reviewer

You have no customer service by phone. It sucks

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Aliexpress - You have no customer service by phone. It sucks
Can't get answers for anything from anyone at any time I have a customer who I cannot get the item he wants and now wants a refund. I can't get a live person to answer my questions. I already pay for your services and now its wanting me to pay for another service to get someone to answer some freaking questions
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Loss:
$181
Cons:
  • No customer service

Preferred solution: Refund my customer what he paid

User's recommendation: get some decent help on website issues and with billing problems

Benjamin L Vpp
map-marker Los Angeles, California

Returns policy

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Aliexpress - Returns policy
Aliexpress - Returns policy - Image 2
Seller tells me to cancel dispute so the time runs out , promised to rectify problem,s but doesnt just interested in the purchase
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User's recommendation: I will never cancel a dispute again

Aryiana Sew

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Verified Reviewer
| map-marker Jacksonville, Florida

Never got my items

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I ordered my items 47 days ago and never got it and cannot get a refund, and they will not Deliver it to me
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User's recommendation: Idk

Ismail B Tfs

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Verified Reviewer
| map-marker Phoenix, Arizona

I ordered not received

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Its over a month and three days now still waiting for my order. I need my order or you refund my money back. because this not good for your business in the future, people will stop ordering goods from you guys because of this act or dallying, please send my order or refund my money back, I have been pacient as a customer.
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User's recommendation: Your rally slow

Lakeria Pwo

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Verified Reviewer
| map-marker Moscow, Central Federal District

Items not received

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Aliexpress - Items not received
Over $100.00 was spent on an order for electronic solder. The package came empty and was marked by Canada post as damaged. Resolution, the company wanted the postoffice contacted for further information. Yea like they would remember one out of over 100,000 for this city. But the package came in a bag marked Damaged by Canada Post. If the company it was ordered from would package it better, this would not have happened. Or did they even send the items. Lefavor is the Official Store. Number of items they sell tells me the company is either very new or is ripping off people. Check it out.s
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Loss:
$105
Pros:
  • Nice selection of good
Cons:
  • Some companies prefer to take the money and run

Preferred solution: Deliver product or service ordered

User's recommendation: Go to the Official store, check the number of items they sell

1 comment
Lakeria Pwo

The company has now closed the dispute and I can no longer try to contact them on this issue of three rolls of solder that never came. And now I found out their new store is hmttool store. I thought so

Anne S Orq

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Verified Reviewer

Order missing

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I ordered 4 coats at £190 recieved 3 other saying recieved and signed for I never recieved it it was pink jacket total cost £35 this shop wats app me few weeks ago asking me to cancel as was out stock I tryed wouldnt work they say I have to cancel to get a refund which I tried didnt work told them their fault just refund there ignoring me now
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Loss:
$35

Preferred solution: Full refund

Aliyah L Urv

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Verified Buyer
|

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Refund

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Aliexpress - Refund
I ordered a wig from AliExpress I paid for a 30inch wig and it came and it wasnt 30 inches I want a refund.
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Loss:
$137

Preferred solution: Full refund

Delia R Woy

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Verified Buyer
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Verified Reviewer
| map-marker Taylor, Michigan

Delivery Failed

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Aliexpress - Delivery Failed
Aliexpress - Delivery Failed - Image 2
Where is my item? It says delivery failed so please resend. At least contact me or refund my credit card at once. This is for a cutlery tray
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Abdelhadi A Chu

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Verified Reviewer
| map-marker Zurich, Zurich

Articoli non ricevuti

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Buongiorno ho acquistato alcuni articoli da il sito Aliexpress e ho ricevuto alcuni email di conferma di consegna di gli articoli che non ho mai ricevuto cosa posso fare per favore cordiali saluti
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User's recommendation: Ho comprato 19 articoli ne ho ricevuti 3

Ranka K

Problem with a order that I never received

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I never received my order, because someone wrote wrong zip code. But nobody ever call me. When I realized what happened delivere returned the day after. I want to speak with the person not to robot. Nothing working right.
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Loss:
$31

Preferred solution: Deliver product or service ordered

MatthiasV S

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Verified Reviewer

Bezahlung ohne Versand

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Bezahlung erfolgt, jedoch kein Versand. Abbuchung bestätigt von der Commerzbank. Bitte um sofortige Klärung und Freigabe. Kontoauszug kann zur Verfügung gestellt werden, hierzu bitte Email senden an takoal.com. Vielen Dank, mfG
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Preferred solution: Deliver product or service ordered

Saloni Gaf

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Verified Buyer
| map-marker Poplarville, Mississippi

They got my address wrong

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Aliexpress - They got my address wrong
I'm trying to get in touch with them They have my address wrong They gonna deliver my package tothewrongaddress Please help! Happy
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Anonymous
map-marker Cwmbran, Torfaen County Borough

More often I don't receive order that I paid for

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I made 3 orders number 303043****594867, 303043****574867 and 303043****624867. The order was delivered to a wrong address as I checked the neighbourhood bins but to no avail. Evri courier asked me to get back to the seller and the seller aliexpress (agents) refer me to Evri for evidence of not receiving orders but Evri refused to give me any. The orders were made together, sent together but I was refunded £4.54 instead of £11.86 that was charged for the order. I have contacted several agents and yet no solution was made to get my full refund. Thanks
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User's recommendation: Aliexpress is fair but needs to do better as touching delivery

Anonymous
map-marker Marietta, Georgia

DOnly receiverd part of the ordrr and communicating with Ali is almost impossible

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I ordered a grinder and stand. The stand came bit, zhe grinder never showed up. The site said its coming. Then the site said it was delivered. There was no way to tell them it wasnt. Help was worthless and set me to a sight where i could pay to learn how to use the grinder. They ised to be a good essy company to buy from. No more!
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User's recommendation: Shop elswhere

Tiffany V Nul

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Verified Reviewer

Cancel an order

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Original review Feb 28, 2024
I recently ordered a throw blanket. And the measurments went by centimeters. So i was unaware how small the item was when i ordered it. When i brought a measuring tape out and measured. I attempted to cancel the order. But they said it was too late.and i would have return for a refund. Still have not recieved the order
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Loss:
$12
Pros:
  • Affordable marchandise
Cons:
  • Dishonest seller

Preferred solution: Full refund