Aliexpress
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParcel got sent back and refund denied
- Really affordable
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage returned
Preferred solution: I would like my package to be redelivery as soon as possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I have not had much issues until my phone was stolen and cannot get regain access to my account
- Good offers
- No problem with deliveries
- No direct customer service to handle your issues
Preferred solution: Access to my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sydney, New South WalesOverall AliExpress is fine except when something goes wrong
- Prices are cheap and truly unbelievably low when on sale
- When things go wrong aliexpress has very poor customer service
Preferred solution: Full refund
User's recommendation: The prices are excellent but the customer service is poor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want the refund
Preferred solution: Full refund
Need to know info
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pretoria, GautengPackage problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account
- Long delivery times
Preferred solution: My payment issue sorted
User's recommendation: AliExpress has given me good service and options not available elsewhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCollaboration
Preferred solution: cooperation
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ixelles-Elsene, Brussels CapitalIk kan niemand bereiken met mijn klacht !!!
User's recommendation: Alles is altijd ok !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder came wrong
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Package
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to upgrade , items should be securely delivered.I
Preferred solution: Deliver product or service ordered
User's recommendation: Sigh
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Verified Reviewer | New York, New YorkResolved: My parcels stopped arriving.
Company fixed the issue and I have been provided with apology.
- Quality of products is satisfactory
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund pending
AliExpress is a good service but I don't understand why you make mistakes to take money from the bank account without ordered
Preferred solution: Full refund
User's recommendation: To buy AliExpress items
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