Pascal M Xqa

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Parcel got sent back and refund denied

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Aliexpress - Parcel got sent back and refund denied
hi I never received those items 818022****311300 818022****231300 818022****251300 818022****271300 carrier sent it back after only 1 delivery attempt That was my tracking number 4824**** I open disputes asking for a refund but got denied I would like what I ordered or my money back Thank you
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Loss:
$15
Pros:
  • Really affordable

Preferred solution: Full refund

Guillain N

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Package returned

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I didn't get notified by the package delivery and i have seen that it will be returned back by dhl i would like it to come back again
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Preferred solution: I would like my package to be redelivery as soon as possible

Resolved
Marlene S Xgv

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Resolved: I have not had much issues until my phone was stolen and cannot get regain access to my account

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I tried signing in then changed my password and after that I can never gain access not matter what they suggested
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Pros:
  • Good offers
  • No problem with deliveries
Cons:
  • No direct customer service to handle your issues

Preferred solution: Access to my account

Neil G Aym

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Verified Reviewer
| map-marker Sydney, New South Wales

Overall AliExpress is fine except when something goes wrong

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I've reached an impass over an item not delivered and am not clear what information I failed to provide leading to a failed appeal. Id love to receive a call or email or text from someone with good English and a desire to try to help me.
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Loss:
$16
Pros:
  • Prices are cheap and truly unbelievably low when on sale
Cons:
  • When things go wrong aliexpress has very poor customer service

Preferred solution: Full refund

User's recommendation: The prices are excellent but the customer service is poor

Puloma E

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I want the refund

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I have purchased these items on 25 October 2023. The order number are 817838****290754 and 817838****310754. Around 12 December 2023 I applied for refund and the sellers rejected it. Then I called the post office, they told me the items were returned and they also gave me a case number. Then I contacted the sellers and only one of them replied to me and asked for applying for the refund again. But, by that time the option was closed. Please tell me what I can do now? Neither I got the items nor the refunds.
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Loss:
$16

Preferred solution: Full refund

Anonymous
map-marker Pineville, Louisiana

Need to know info

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I purchased a mini HD camera last year and to access live feed and to connect it to Wi-Fi there was an app. I need to know what's the name of that app so I can use that camera again. Looked on product page,no. Tried to contact seller, no. Tried live chat, no. Tried to call customer service number, no. So if anybody has one of those lil black round HD mini wifi camera. It's magnetic to the lil stand it came with. Android charger and SD card spot. What's the name of the app that you're suppose to download with it??
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Mahlatse N Ddd

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| map-marker Pretoria, Gauteng

Package problem

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Aliexpress - Package problem
I got an email about my package and they said it had been delivered but I cant find my package anywhere , I even went to post office and PUDO but I didnt I find it
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Gideon C Yos

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My account

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I can't pay by Mpesa anymore yet it is the only means available to me. I didn't change my account settings.
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Cons:
  • Long delivery times

Preferred solution: My payment issue sorted

User's recommendation: AliExpress has given me good service and options not available elsewhere.

Ritvars K

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Collaboration

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Hello, I would like to work with you, do you agree i from latvia I have received a lot of goods that are always good and on time
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Preferred solution: cooperation

Felix W Pgc

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| map-marker Ixelles-Elsene, Brussels Capital

Ik kan niemand bereiken met mijn klacht !!!

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Aliexpress - Ik kan niemand bereiken met mijn klacht !!!
De geleverde vertaler doet het niet ?? -Wat nu?? --Laat mij iets weten ! Ik hoop dat gij een oplossing hebt - of terugbetalen of stuur mij een nieuwe
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User's recommendation: Alles is altijd ok !!

nika b Yut

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Verified Reviewer

Order came wrong

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Hi, I ordered a couple of airpods cases and one of them is sent wrong because it came too big I ordered for airpods 3, not 2 so Im asking you to send me a proper one. If you dont want to do that, send me my money back. Order ID: 818230****082408 Kind regards
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Preferred solution: Full refund

Resolved
Ari D Yxm

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Resolved: Package

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My package tracking keeps on restarting and I think it's because i changed my bead color but the thing I ordered is smaller than the picture.
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Preferred solution: Deliver product or service ordered

Alison P Rtw

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Need to upgrade , items should be securely delivered.I

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I used this same information and recieve other orders...Nothing hasnt change, so why cant you find my address now. I needed this phone to be delivered within a certain time, due to personel reasons. Something tells me people are keeping these items and saying they cant find the address...That's my personal opinion.
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Preferred solution: Deliver product or service ordered

User's recommendation: Sigh

Resolved
Loxton M Qli

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| map-marker New York, New York

Resolved: My parcels stopped arriving.

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Updated by user Jan 25, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 09, 2024
I've been a customer for three years and all my parcels arrived. Now there's a problem, my parcels stopped arriving or being delivered. The first and second time i got back my refund, now it's happening again. Non of my orders have been delivered and some sellers are not refunding. I do not need a refund. I need my orders. No one is helping with that. How do i send an email direct to Alliexpress regarding this problem?
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Loss:
$200
Pros:
  • Quality of products is satisfactory

Preferred solution: Deliver product or service ordered

Karim J Wjo

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Refund pending

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Aliexpress - Refund pending
Updated by user Jan 07, 2024

AliExpress is a good service but I don't understand why you make mistakes to take money from the bank account without ordered

Original review Jan 07, 2024
Refund my money back I don't make order for this items pet hamster cage house but we have took money from my bank account
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Loss:
$220

Preferred solution: Full refund

User's recommendation: To buy AliExpress items