Aliexpress Phone Numbers and Emails

Customer Service Number:

  • (408) 785-5580
    Alibaba Group US Office

Customer Service:

  • +8 522 215 5100
    Alibaba Group Hong Kong Office
  • +91 224 233 5233
    Alibaba Group India Office
  • +88 626 602 9888
    Alibaba Group Taipei City Office
  • +865 712 688 8888
    Ant Financial Headquarters
  • +865 718 502 2088
    Hangzhou Binjiang Campus

Aliexpress Emails:

Data Protection
Privacy Inquiries
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Aliexpress Contact Information

Aliexpress Website:

Aliexpress Help Center:

Corporate Office Address: (Hong Kong Limited)
Hangzhou, Zhejiang

Other Info (opening hours):

Other Location:

21 - 23 MILL STREET, SE1 2BE, GB

14/F Gangnam Finance Center, 152 Teheran-ro

Gangnam-gu, Seoul 06236


+86 571-8526-9066
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Aliexpress Rating Based on 5.8K Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Delivery Service

Rating stats

Rating trend

Summary of Aliexpress Customer Service Calls

01:42 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Aliexpress Customer Service?

Shipping and Delivery Question:

  • “Tracking a package a”
  • “My machine arrived broken”
  • “I want to know if you deliver to Canada”

Refund Question:

  • “I haven't received my refund”
  • “Asking for my refund dispute”

Request for Information Question:

  • “Question about order”
  • “Need help with my orders”
  • “No confirmation email”

Payments and Charges Question:

  • “Payment”
  • “Debit card not valid for refund”
  • “Charges on my credit card”

Account Question:

  • “Someone made an account with my email, and I've never used this site.”
  • “My Account was hacked”
  • “Retrieve account”

Activation/ Cancellation Question:

  • “Cancel my oder”
  • “Cancel orden”
  • “Cancellation”

Return/ Replace Question:

  • “About returns”
  • “Return issue”
  • “Return form not working on website”

Cards Question:

  • “Credit card issues”
  • “Add card”
  • “Order that was order from my credit card was not authorized”

Product/ Service Question:

  • “Order arrival”
  • “New Aliexpress app isnt working cant place order”
  • “I buy a item I never reserved but you still have my money”

Staff Question:

  • “Unprofessional”
  • “Customer service about my order”
  • “I have a problem with your service”

Website/ Application Question:

  • “I placed an order for a ring on your site and it took my money but it says that the transaction never went through”
  • “I ordered items and im not seeing them when i go to site to check my order”

Employment Question:

  • “Seeking employment”
  • “Becoming a promoter for aliexpress”

Other Question:

  • “Want to make a purchase”
  • “For my order”
  • “Ordered items taking too long to arrive”


Aliexpress Delivery Policy
To read more:
Top Aliexpress Services

Shipping Service, Customer Care, Claim

Top Aliexpress Products

Account, Profile, Marketplace

Aliexpress Pros and Cons

Pros: Low prices, Cheap, Good prices, Free shipping, Prices

Cons: Customer service, No customer service, Poor support, No way to contact them, Poor communication

Related Companies

Alibaba Group, Lazada Malaysia, Lazada Philippines, Moneygram, Alibaba


AliExpress is online marketplace. AliExpress is a part of Alibaba Group. The company was established in 2010. Website carries more than 5,900 products from 44 industries. Its categories include electronics, mobile phones, apparel and accessories, home and garden, health and beauty and much more. The company also offers products directly from Chinese manufacturers, products on wholesale, promotions and dollar deals. AliExpress works with both buyers who purchase a single item and who order items in bulk.

Aliexpress reviews and complaints

Aliexpress is ranked 126 out of 453 in Auctions and Marketplaces category

Area Served

Europe, Worldwide, USA, Other, Asia, Australia, UK, Canada

Payment Methods

VISAPayPalMasterCardAmerican ExpressDiscover

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