Contact Aliexpress Customer Service
Aliexpress Phone Numbers and Emails
Customer Service Number:
-
(408) 785-5580Alibaba Group US Office
Customer Service:
-
+8 522 215 5100Alibaba Group Hong Kong Office
-
+91 224 233 5233Alibaba Group India Office
-
+88 626 602 9888Alibaba Group Taipei City Office
Aliexpress Emails:
How to Contact Aliexpress Customer Service?
Most Popular Number:
| Total calls: 91 335 | Issues resolved: 2 409 | Last call: Mar 22, 2025 |
Aliexpress Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aliexpress Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aliexpress is 4087855580. 90% of consumers used this number to address their issues and concerns. Meanwhile, 59% of users reported contacting a real person successfully by dialing the phone number 912242335233.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Aliexpress may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aliexpress Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aliexpress is 4087855580. 90% of consumers used this number to address their issues and concerns. Meanwhile, 59% of users reported contacting a real person successfully by dialing the phone number 912242335233.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Aliexpress may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call Aliexpress mainly because of request for information, refund, shipping and delivery.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Aliexpress is koreaprivacyrep@aliexpress.com. 67% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Aliexpress Website:
Aliexpress Help Center:
Corporate Office Address:
Fax:
Aliexpress Customer Service Reviews
They did honor the return, and agreed to refund!!! So, I'm happy 
with the outcome, that's all for now folks
How Good is Aliexpress's Customer Service?
Summary of Aliexpress Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aliexpress?
Shipping and Delivery Question:
- “Missing two packages A blue and orange generator”
- “Haven't received order”
- “Where did you see my package”
Request for Information Question:
- “Help with a order”
- “I want to know if this company reputable. I want to order something for 180.00 and I don’t want to lose my money. Is it safe riding from this company.”
- “About my packages”
Refund Question:
- “Item and refund”
- “REFUND”
- “Refund me”
Payments and Charges Question:
- “Why my payment will not go”
- “Fraud”
- “Receipt is wrong”
Product/ Service Question:
- “I haven’t received my order and it has not changed the tracking”
- “Product is still not here”
- “Ya'll put another address on my purchases, and they sent it somewhere else!!!”
Return/ Replace Question:
- “Return”
- “Change bank information so I can order”
- “I haven’t received my correct order”
Account Question:
- “A lot of issues ordering stuff that I don't order taking money out of my bank account I need to speak to someone now”
- “They have the wrong zip code”
- “Trouble with account t”
Activation/ Cancellation Question:
- “Last month,I bought itme and I looked that wasn't the same as I wanted so I have had cancelled the order then I made a refund but my refund has been cancelled so I need to return money back as soon you can which was £17.70as”
- “Cancel transaction”
- “To cancel an order that's pending”
Cards Question:
- “I was cut off I was wondering why my bank card was declined all I was returning package naxa tablet”
- “My card was charged. I would like a reimbursement.”
- “My Amex card was charged for things I never ordered as well as I have not received my refunds.”
Staff Question:
- “Service client item not receive”
- “Customer service complaint”
- “Customer Service”
Website/ Application Question:
- “Issues with site”
- “Re:order online”
- “In the application they write that my order is received but it didn’t receive and nobody call I already pay knet!!!!!!”
Employment Question:
- “I found out abiut this online job at Aliexpress so I thought I should have a look maybe this could be a chance for me.”
- “Jobs”
- “I'm doing part time job in this company and I think there is some fraud with me”
Other Question:
- “I am not satisfied with my Order”
- “Never got my merchandise”
- “They got my order wrong”
Compare Aliexpress Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
