Contact Aliexpress Customer Service
Aliexpress Phone Numbers and Emails
Customer Service Number:
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(408) 785-5580Alibaba Group US Office
Customer Service:
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+8 522 215 5100Alibaba Group Hong Kong Office
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+91 224 233 5233Alibaba Group India Office
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+88 626 602 9888Alibaba Group Taipei City Office
Aliexpress Emails:
How to Contact Aliexpress Customer Service?
Most Popular Number:
| Total calls: 95 613 | Issues resolved: 2 611 | Last call: Jul 11, 2025 |
Aliexpress Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aliexpress Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aliexpress is 4087855580. 90% of consumers used this number to address their issues and concerns. Meanwhile, 59% of users reported contacting a real person successfully by dialing the phone number 912242335233.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Aliexpress may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aliexpress Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aliexpress is 4087855580. 90% of consumers used this number to address their issues and concerns. Meanwhile, 59% of users reported contacting a real person successfully by dialing the phone number 912242335233.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Aliexpress may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call Aliexpress mainly because of request for information, refund, shipping and delivery.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Aliexpress is koreaprivacyrep@aliexpress.com. 67% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Aliexpress Website:
Aliexpress Help Center:
Corporate Office Address:
Fax:
Aliexpress Customer Service Reviews
Poor service. Did not respond.
Unable to connect with anyone. Still waiting for email response regarding order number.
ordered something from ali express, rider claimed to deliver but i couldnt find the package and ive tried calling but no response
I dont think it was a very good experience because there was no agent to talk to so I didnt get any help on my package being re delivered
How Good is Aliexpress's Customer Service?
Summary of Aliexpress Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aliexpress?
Shipping and Delivery Question:
- “Package did not come”
- “Received wrong package”
- “I did not get a confirmation number for my order that I placed”
Request for Information Question:
- “About my order”
- “Concerns about delivery of my purchase”
- “Been waiting for about a month for my order!”
Refund Question:
- “RefundMe”
- “REFUND ISSUE”
- “Refund money”
Payments and Charges Question:
- “Transaction”
- “Fraud activity on credit card through your platform”
- “Wrong charge”
Product/ Service Question:
- “I bought a product and they sent me the wrong product”
- “Problem with shipment”
- “Problem with delivery of orders”
Return/ Replace Question:
- “Cencel oder please return the payment”
- “I need to change my order for an Australian right hand drive car pls. At point of sale it said to message after purchase to change to right hand drive”
- “I need change Blazer because to Smart I need you side Big One thank you”
Account Question:
- “Some is using my back account to make purchases”
- “Because with out ordering it withdrew my account”
- “I over ordered some items I need them taken off my account”
Activation/ Cancellation Question:
- “To cancel recent order”
- “Cancel order”
- “Order cancelation”
Cards Question:
- “My card isn’t working on AliExpress”
- “My card payment didn't go through. I'm using the same card number but the bank sent me a new card and the CVC code is different. I filed an appeal and have not heard anything.And I need my products”
- You keep declining my cards. I called the banks there are no problems and plenty of credit on them.
Staff Question:
- “Customerservice”
- “I can't reach carrier service. They don't answer the phone. When I go to their office, they say they don't have my order. Then where is my order?”
- “Customer Service”
Website/ Application Question:
- “I put you something, but I cannot see it on my app and you guys are really taking the money”
- “Site cnnot get on”
- “Your website shows delivered on all three products that I ordered and it has not shown up at my house so I don't know where the products went”
Employment Question:
- “Job shipping BMW, steering wheels”
- “I found out abiut this online job at Aliexpress so I thought I should have a look maybe this could be a chance for me.”
- “Jobs”
Other Question:
- “My order did not come has been around six months”
- “When is my order coming”
- “I’m miss the item”
Compare Aliexpress Customer Service To
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