Aliexpress Phone Numbers and Emails

Customer Service Number:

  • (408) 785-5580
    Alibaba Group US Office

Customer Service:

  • +8 522 215 5100
    Alibaba Group Hong Kong Office
  • +91 224 233 5233
    Alibaba Group India Office
  • +88 626 602 9888
    Alibaba Group Taipei City Office
  • +865 712 688 8888
    Ant Financial Headquarters
  • +865 718 502 2088
    Hangzhou Binjiang Campus

Aliexpress Emails:

Legal
dataprotection.ae@aliexpress.com
Data Protection
enforcementenquiry@alibaba-inc.com
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Aliexpress Contact Information

Aliexpress Website:

Aliexpress Help Center:

Corporate Office Address:

Alibaba.com (Hong Kong Limited)
Hangzhou, Zhejiang
China

Other Info (opening hours):

Other Location:

21 - 23 MILL STREET, SE1 2BE, GB


14/F Gangnam Finance Center, 152 Teheran-ro

Gangnam-gu, Seoul 06236


Fax:

+86 571-8526-9066
Edit Business Info

Customer Service Rating and Reviews

1.3 / 5
Bad
Waynetta Ikd
I cannot cancel my order
1.0

Not helpful whatsoever. Customer service is not relative to what ever your call may be about and the website sucks

Zachariah C Ebt
I does not give me the option I can to my order
1.0

I want to cancel my order and it will not let me cancel my order this is some Bs I will never put the trash terrible poor customer service will it be trash never buy from you ever ever

Summary of Aliexpress Customer Service Calls

40.5K TOTAL
CALLS
01:42 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Aliexpress Customer Service?

Shipping and Delivery Question:

  • “Item not arrived refund not received”
  • “Failed delivery”
  • “Mission information for my delivery”

Refund Question:

  • “REFUND”
  • “I got an item that wasn't as it was described I send it back I'm asking for refund I find out I am blacklisted and being accused of fraud and the woman tells me that she can't send me a refund back because I have a dispute open and I need to close it”
  • “Refund pending”

Request for Information Question:

  • “To find out About my order”
  • “Order inquiry”
  • “Checking on my order”

Payments and Charges Question:

  • “I am calling because I ordered for somethings and they keep debiting and yet telling me my order has been closed pls how do I get back my money and stop them from deducting money from my account”
  • “Charge”
  • “I want to make payment”

Account Question:

  • “My account does not have all my parts”
  • “Cant get into my account”
  • “Unable to access account”

Activation/ Cancellation Question:

  • “Cancel order for item never got”
  • “My order was cancelled and refund”
  • “Cancel orden”

Return/ Replace Question:

  • “I need to change a order I placed on yesterday”
  • “Return a product”
  • “I am trying to change a color of an item that I ordered”

Cards Question:

  • “My VISA CARD is denied. Want to know and solve the issue”
  • “My card was charged twice for one order”
  • “Someone stole my money off my card and made fraudulent purchases.”

Product/ Service Question:

  • “Is the phone contract does it need a sim to make it work a can the phone without a simcard”
  • “Defected part”
  • “My order address is wrong”

Staff Question:

  • “Customer Service”
  • “I bought a hoodie i shouldve received august 3rd its been 8 days since i applied for a dispute. everytime i talk to an agent they tell me theyre gonna help until the time runs out which causes the service to go out. this isnt the first agent that sit”
  • “Customer service issue”

Website/ Application Question:

  • “They've refused to let me order online”
  • “Incomplete inaccurate website information multiple order/cancelation & now want full refund & never return here”
  • “No trust this site”

Employment Question:

  • “I search job”
  • “Seeking employment”
  • “Becoming a promoter for aliexpress”

Other Question:

  • “I haven't had any updates on my order”
  • “To order missing parts”
  • “Comp”

About

Aliexpress Delivery Policy
To read more: https://helppage.aliexpress.com/buyercenter/questionAnswer.htm?isRouter=0&viewKey=1&id=24111171&categoryIds=9205381
Top Aliexpress Services

Shipping Service, Customer Care, Claim

Top Aliexpress Products

Account, Profile, Marketplace

Aliexpress Pros and Cons

Pros: Low prices, Cheap, Good prices, Free shipping, Price

Cons: Customer service, No customer service, Poor support, No way to contact them, Poor communication

Related Companies

Alibaba Group, Lazada Malaysia, Lazada Philippines, Moneygram, Alibaba

Summary

AliExpress is online marketplace. AliExpress is a part of Alibaba Group. The company was established in 2010. Website carries more than 5,900 products from 44 industries. Its categories include electronics, mobile phones, apparel and accessories, home and garden, health and beauty and much more. The company also offers products directly from Chinese manufacturers, products on wholesale, promotions and dollar deals. AliExpress works with both buyers who purchase a single item and who order items in bulk.

Aliexpress reviews and complaints

Aliexpress is ranked 123 out of 455 in Auctions and Marketplaces category

Area Served

Europe, Worldwide, USA, Other, Asia, Australia, UK, Canada

Payment Methods

VISAPayPalMasterCardAmerican ExpressDiscover

Edit Description

Compare Aliexpress To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

DHgate
6608 reviews
2.5
Gearbest
3586 reviews
3.2
Ebay
24449 reviews
1.8
Write a review
Do you have something to say about Aliexpress? What happened? What can we help you with?
Submit review Don't show this popup