Skip to content
Write review For Business
  • Login

Contact Aliexpress Customer Service

Aliexpress Phone Numbers and Emails

Customer Service Number:

  • (408) 785-5580
    Alibaba Group US Office
Call customer service

Customer Service:

  • +8 522 215 5100
    Alibaba Group Hong Kong Office
  • +91 224 233 5233
    Alibaba Group India Office
  • +88 626 602 9888
    Alibaba Group Taipei City Office
  • +865 712 688 8888
    Ant Financial Headquarters
  • +865 718 502 2088
    Hangzhou Binjiang Campus
  • +865 718 656 3839
    WhatsApp

Aliexpress Emails:

Legal
Intellectual Property Dispute Resolution
dataprotection.ae@aliexpress.com
Data Protection
enforcementenquiry@alibaba-inc.com
Privacy Inquiries
Send Message
Is this your business?

How to Contact Aliexpress Customer Service?

Most Popular Number:

(408) 785-5580
Alibaba Group US Office
Total calls: 95 613 Issues resolved: 2 611 Last call: Jul 11, 2025
author avatar
PissedConsumer Reporter

The most common issues that Aliexpress consumers face and report related to the quality of products and delivery. Therefore, Aliexpress customer service provides its services over the phone to all users of their platform in order to quickly solve their problems. So, no matter whether you are a buyer or a seller, if you have any issues while using AliExpress services, you may reach out to the company support. To contact Alibaba Group US Office please call this Aliexpress customer service number: +1 (408) 785-5580.
To contact Alibaba Group Hong Kong Office call at + 852 2215 5100

Alibaba customer service team offers the 24/7 live chat option. You can find live chat right on the company’s website. To contact Aliexpress customer service chat you will have to go on the Help Center page on the website and click on the Chat Now button. You will be redirected to a chat window where you can get in touch with the company’s support representative and will be able to ask all your questions to a live person. You have to be a registered user to use the chat service.

Unfortunately, the company does not provide support with delivery and products via AliExpress customer service email, you can contact the company by writing emails regarding legal issues or data protection. You can contact Aliexpress via email at dataprotection.ae@aliexpress.com regarding any Data Protection inquiries.
If you have any legal inquiries please write an email at enforcementenquiry@alibaba-inc.com.

The customer service can be accessed through the Help link at the bottom of the Aliexpress official site. This opens the online Help Center, which features an automated " Eva " chatbot that provides 24/7 self-service for common inquiries. To connect with a live representative, clients may need to first engage Eva by typing their questions and following the prompts. Wait times for live chat vary based on volume. For the most efficient experience, have order details ready before contacting AliExpress support. Agents may not be available 24 hours. Using the self-serve tools as much as possible allows customer service to assist all inquiries better promptly.

AliExpress is an online marketplace owned by Chinese conglomerate Alibaba Group. Located in Hangzhou, China, AliExpress facilitates global e-commerce transactions between merchants and consumers without traditional retail outlets. The Alibaba Group headquarters address is 969 West Wen Yi Road, Yu Hang District, Hangzhou 311121, Zhejiang Province, China. However, AliExpress operates virtually worldwide through localized websites serving clients and businesses in many countries. As an internet-based platform, the company does not have physical store locations for purchases or to conduct an Aliexpress contact. All operations, for both shoppers and merchants, are conducted online.

Aliexpress Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Aliexpress Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Aliexpress is 4087855580. 90% of consumers used this number to address their issues and concerns. Meanwhile, 59% of users reported contacting a real person successfully by dialing the phone number 912242335233.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Aliexpress may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.

View full overview ›
PissedConsumer Club

Contact Information

Aliexpress Website:

Aliexpress Help Center:

Corporate Office Address:

Alibaba.com (Hong Kong Limited)
969 West Wen Yi Rd., Yu Hang District
Hangzhou, Zhejiang 311121
China

Fax:

+86 571-8656-1717

Aliexpress Customer Service Reviews

1.4 / 5
Bad
Judith B Cfl
No response.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Poor service. Did not respond.

Unable to connect with anyone. Still waiting for email response regarding order number.

Michael L Tpq
Frustrated Aliexpress Customer

Ordered an automotive brake light..requested it be replaced by exact same item minus tint at same price. Original order had not been shipped ,so plenty of time to respond
Sent three requests via email ...NO RESPONSE.

Alpha Eed
Missing package
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

ordered something from ali express, rider claimed to deliver but i couldnt find the package and ive tried calling but no response

Kjell Ymb
Not a good experience
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I dont think it was a very good experience because there was no agent to talk to so I didnt get any help on my package being re delivered

How Good is Aliexpress's Customer Service?

Sinan D Swy
Sinan D Swy
Feels Satisfied | Jul 03, 2025

Can reach them and it' not a joke some one have compromised my AliExpress Alibaba and temo

Read full quote
Ramin A Aeb
Ramin A Aeb
Feels Disappointed | Jun 25, 2025

they do not act responsibly

Read full quote
Alvan Ogl
Alvan Ogl
Feels Disappointed | Jun 16, 2025

Scammers and Thieves

Read full quote
Ezequiel Hwv
Ezequiel Hwv
Feels Disappointed | Jun 13, 2025

Too distant. I tried emailing one of your vendors. No response

Read full quote
Kay W Wgc
Kay W Wgc
Feels Disappointed | Jun 13, 2025

I'm very disappointed in the service. I'm still waiting for my purchase. I still want my human hair. CAN YOU PLEASE SEND MY ORDER. KNOW ND REGARDS

Read full quote
Darcey M Ztt
Darcey M Ztt
Feels Disappointed | Jun 05, 2025

About the most negative experience one could have when it comes to internet purchasing

Read full quote

Summary of Aliexpress Customer Service Calls

110K TOTAL
CALLS
01:39 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Aliexpress?

Shipping and Delivery Question:

  • “Package did not come”
  • “Received wrong package”
  • “I did not get a confirmation number for my order that I placed”

Request for Information Question:

  • “About my order”
  • “Concerns about delivery of my purchase”
  • “Been waiting for about a month for my order!”

Refund Question:

  • “RefundMe”
  • “REFUND ISSUE”
  • “Refund money”

Payments and Charges Question:

  • “Transaction”
  • “Fraud activity on credit card through your platform”
  • “Wrong charge”

Product/ Service Question:

  • “I bought a product and they sent me the wrong product”
  • “Problem with shipment”
  • “Problem with delivery of orders”

Return/ Replace Question:

  • “Cencel oder please return the payment”
  • “I need to change my order for an Australian right hand drive car pls. At point of sale it said to message after purchase to change to right hand drive”
  • “I need change Blazer because to Smart I need you side Big One thank you”

Account Question:

  • “Some is using my back account to make purchases”
  • “Because with out ordering it withdrew my account”
  • “I over ordered some items I need them taken off my account”

Activation/ Cancellation Question:

  • “To cancel recent order”
  • “Cancel order”
  • “Order cancelation”

Cards Question:

  • “My card isn’t working on AliExpress”
  • “My card payment didn't go through. I'm using the same card number but the bank sent me a new card and the CVC code is different. I filed an appeal and have not heard anything.And I need my products”
  • You keep declining my cards. I called the banks there are no problems and plenty of credit on them.

Staff Question:

  • “Customerservice”
  • “I can't reach carrier service. They don't answer the phone. When I go to their office, they say they don't have my order. Then where is my order?”
  • “Customer Service”

Website/ Application Question:

  • “I put you something, but I cannot see it on my app and you guys are really taking the money”
  • “Site cnnot get on”
  • “Your website shows delivered on all three products that I ordered and it has not shown up at my house so I don't know where the products went”

Employment Question:

  • “Job shipping BMW, steering wheels”
  • “I found out abiut this online job at Aliexpress so I thought I should have a look maybe this could be a chance for me.”
  • “Jobs”

Other Question:

  • “My order did not come has been around six months”
  • “When is my order coming”
  • “I’m miss the item”

Compare Aliexpress Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Temu
stars-rating-fill
2.7 out of 5
eBay
stars-rating-fill
1.6 out of 5
Write a review
Do you have something to say about Aliexpress? What happened? What can we help you with?
Submit review Don't show this popup