Aliexpress Phone Numbers and Emails

Customer Service:

  • (408) 785-5580
    Alibaba Group US Office
  • +8 522 215 5100
    Alibaba Group Hong Kong Office
  • +91 224 233 5233
    Alibaba Group India Office
  • +88 626 602 9888
    Alibaba Group Taipei City Office
  • +865 712 688 8888
    Ant Financial Headquarters
  • +865 718 502 2088
    Hangzhou Binjiang Campus

Aliexpress Emails:

Data Protection
Privacy Inquiries
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Aliexpress Contact Information

Aliexpress Website:

Aliexpress Online Chat:

Corporate Office Address: (Hong Kong Limited)
Hangzhou, Zhejiang

Other Info (opening hours):

Other Location:

21 - 23 MILL STREET, SE1 2BE, GB

14/F Gangnam Finance Center, 152 Teheran-ro

Gangnam-gu, Seoul 06236


+86 571-8526-9066
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Aliexpress Rating Based on 4.5K Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Delivery Service

Rating stats

Rating trend

Summary of Aliexpress Customer Service Calls

01:48 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Aliexpress Customer Service?

Shipping and Delivery Question:

  • “My package hasn't arrived”
  • “Sellers sending to wrong address if over five different packages”
  • “Delivery failed”

Refund Question:

  • “Refund issues”
  • “REFUND”
  • “I need a refund”

Request for Information Question:

  • “Order inquiry”
  • “I need help with my order”
  • “For order information”

Payments and Charges Question:

  • “Payment issues”
  • “I want to make payment i want to get id and password from ali express”
  • “Payment issue”

Account Question:

  • “Account and order”
  • “I'm locked out of my account”
  • “They took money out my account”

Activation/ Cancellation Question:

  • “Cancelled order”
  • “Cancel order”
  • “About two orders they do t want to help me to cancel”

Return/ Replace Question:

  • “I bought a wig i returned it send month one week , sent the hair company my receipt and they never send me my money back .”
  • “Return order”
  • “For return of poor quality product”

Cards Question:

  • “Because I ordered clothes off my cash app card in they said I didnt purchase anything”
  • “Tried charging my card even though the app isn't on my phone”
  • “None of my credit cards goes through for purchasing”

Product/ Service Question:

  • “The reason I want to call this number is because .. I order a wig from you guys and it never arrived to me .. I didn't see no type of information that it shipped I never got it .”
  • “Order and delivery”
  • “I bought robot vacuum, but it have a damage and it's doesn't work. I tested them they said that they will receive a new one. I am waiting for their answer. They haven't answer me yet and haven't received a new one. What to do? Please help me!!”

Staff Question:

  • “Customer Service”
  • “Horriible rude seller”
  • “Contact customer service”

Website/ Application Question:

Employment Question:

  • “Seeking employment”
  • “Becoming a promoter for aliexpress”

Other Question:

  • “*** pissed”
  • “To verify my order”
  • “Bought an item and haven't received it”


Aliexpress Delivery Policy
To read more:
Top Aliexpress Services

Shipping Service, Customer Care, Claim

Top Aliexpress Products

Account, Profile, Marketplace

Aliexpress Pros and Cons

Pros: Low prices, Cheap, Free shipping, Good prices, Prices

Cons: Customer service, No customer service, Poor support, No way to contact them, Lack of customer care

Related Companies

Alibaba Group, Lazada Malaysia, Lazada Philippines, Moneygram, Alibaba


AliExpress is online marketplace. AliExpress is a part of Alibaba Group. The company was established in 2010. Website carries more than 5,900 products from 44 industries. Its categories include electronics, mobile phones, apparel and accessories, home and garden, health and beauty and much more. The company also offers products directly from Chinese manufacturers, products on wholesale, promotions and dollar deals. AliExpress works with both buyers who purchase a single item and who order items in bulk.

Aliexpress reviews and complaints

Aliexpress is ranked 117 out of 393 in Auctions and Marketplaces category

Area Served

Europe, Worldwide, USA, Other, Asia, Australia, UK, Canada

Payment Methods

VISAPayPalMasterCardAmerican Express

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