Contact Aliexpress Customer Service
Aliexpress Phone Numbers and Emails
Customer Service Number:
-
(408) 785-5580Alibaba Group US Office
Customer Service:
-
+8 522 215 5100Alibaba Group Hong Kong Office
-
+91 224 233 5233Alibaba Group India Office
-
+88 626 602 9888Alibaba Group Taipei City Office
Aliexpress Emails:
Aliexpress Contact Information
Aliexpress Website:
Aliexpress Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
21 - 23 MILL STREET, SE1 2BE, GB
14/F Gangnam Finance Center, 152 Teheran-ro
Gangnam-gu, Seoul 06236
Fax:
Summary of Aliexpress Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aliexpress Customer Service?
Shipping and Delivery Question:
- “Item not arrived refund not received”
- “Failed delivery”
- “Mission information for my delivery”
Refund Question:
- “REFUND”
- “I got an item that wasn't as it was described I send it back I'm asking for refund I find out I am blacklisted and being accused of fraud and the woman tells me that she can't send me a refund back because I have a dispute open and I need to close it”
- “Refund pending”
Request for Information Question:
- “To find out About my order”
- “Order inquiry”
- “Checking on my order”
Payments and Charges Question:
- “I am calling because I ordered for somethings and they keep debiting and yet telling me my order has been closed pls how do I get back my money and stop them from deducting money from my account”
- “Charge”
- “I want to make payment”
Account Question:
- “My account does not have all my parts”
- “Cant get into my account”
- “Unable to access account”
Activation/ Cancellation Question:
- “Cancel order for item never got”
- “My order was cancelled and refund”
- “Cancel orden”
Return/ Replace Question:
- “I need to change a order I placed on yesterday”
- “Return a product”
- “I am trying to change a color of an item that I ordered”
Cards Question:
- “My VISA CARD is denied. Want to know and solve the issue”
- “My card was charged twice for one order”
- “Someone stole my money off my card and made fraudulent purchases.”
Product/ Service Question:
- “Is the phone contract does it need a sim to make it work a can the phone without a simcard”
- “Defected part”
- “My order address is wrong”
Staff Question:
- “Customer Service”
- “I bought a hoodie i shouldve received august 3rd its been 8 days since i applied for a dispute. everytime i talk to an agent they tell me theyre gonna help until the time runs out which causes the service to go out. this isnt the first agent that sit”
- “Customer service issue”
Website/ Application Question:
- “They've refused to let me order online”
- “Incomplete inaccurate website information multiple order/cancelation & now want full refund & never return here”
- “No trust this site”
Employment Question:
- “I search job”
- “Seeking employment”
- “Becoming a promoter for aliexpress”
Other Question:
- “I haven't had any updates on my order”
- “To order missing parts”
- “Comp”
About
Shipping Service, Customer Care, Claim
Account, Profile, Marketplace
Pros: Low prices, Cheap, Good prices, Free shipping, Price
Cons: Customer service, No customer service, Poor support, No way to contact them, Poor communication
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AliExpress is online marketplace. AliExpress is a part of Alibaba Group. The company was established in 2010. Website carries more than 5,900 products from 44 industries. Its categories include electronics, mobile phones, apparel and accessories, home and garden, health and beauty and much more. The company also offers products directly from Chinese manufacturers, products on wholesale, promotions and dollar deals. AliExpress works with both buyers who purchase a single item and who order items in bulk.

Aliexpress is ranked 123 out of 455 in Auctions and Marketplaces category
Europe, Worldwide, USA, Other, Asia, Australia, UK, Canada
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