Contact Aliexpress Customer Service
Aliexpress Phone Numbers and Emails
Customer Service Number:
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(408) 785-5580Alibaba Group US Office
Customer Service:
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+8 522 215 5100Alibaba Group Hong Kong Office
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+91 224 233 5233Alibaba Group India Office
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+88 626 602 9888Alibaba Group Taipei City Office
Aliexpress Emails:
How to Contact Aliexpress Customer Service?
Most Popular Number:
| Total calls: 87 477 | Issues resolved: 2 289 | Last call: Jan 24, 2025 |
Aliexpress Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aliexpress Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aliexpress is 4087855580. 89% of consumers used this number to address their issues and concerns. Meanwhile, 59% of users reported contacting a real person successfully by dialing the phone number 912242335233.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Aliexpress may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aliexpress Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aliexpress is 4087855580. 89% of consumers used this number to address their issues and concerns. Meanwhile, 59% of users reported contacting a real person successfully by dialing the phone number 912242335233.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Aliexpress may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Aliexpress mainly because of request for information, refund, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Aliexpress is koreaprivacyrep@aliexpress.com. 67% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Aliexpress Website:
Aliexpress Help Center:
Corporate Office Address:
Fax:
Aliexpress Customer Service Reviews
I called the customer service line, and all I could get were automated response. No live agent to speak with for my issue to be addressed.
I'm so upset that they will not remove the charge!!! And I have also tried removing my card info and I can't so far
How Good is Aliexpress's Customer Service?
Summary of Aliexpress Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aliexpress?
Shipping and Delivery Question:
- “I have not received my items”
- “Did not receive my orders”
- “Didn't receive what I purchased got something else.”
Request for Information Question:
- “Questions about a product”
- “About my retusrn package and my account”
- “About an order been waiting on for 2 months”
Refund Question:
- “REFUND”
- “Refund solution updating shipping address”
- Refund solution and update shipping address
Payments and Charges Question:
- “Billing”
- “Unauthorized Purchase on my card”
- “Fraude”
Product/ Service Question:
- “Product information”
- “Broken projector”
- “And did not authorize a purchase and I would like my money back my money put back in my account .nk”
Return/ Replace Question:
- “Return problem.”
- “Return a dog harness because it was rusted I would like to exchange it for the same one”
- “Address change”
Account Question:
- “Account issued”
- “Unable to log into my account”
- “Account login issue and order not received”
Activation/ Cancellation Question:
- “I want to cancel all my orders, because I have not been able to update the address”
- “I ordered something and canceled my order but haven't gotten my money back.”
- “Cancel order”
Cards Question:
- “Card not working”
- “You need to remove my card away from your system. I am not a customer. My girlfriend is a customer. She has her own card so please stop charging mine.”
- “Y’all won’t accept my card payment”
Staff Question:
- “Customer Service”
- “Bad service.”
- “Bad customer service”
Website/ Application Question:
- “Site down”
- “Because I was trying to get on your app and it made me pay even though it didn’t show no signed”
- “Everything I ordered from your website nothing was delivered. Would like a refund on all items”
Employment Question:
- “I found out abiut this online job at Aliexpress so I thought I should have a look maybe this could be a chance for me.”
- “Jobs”
- “I'm doing part time job in this company and I think there is some fraud with me”
Other Question:
- “Stuff I did not order”
- “Stealing”
- “Robo”
Compare Aliexpress Customer Service To
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