Contact Aliexpress Customer Service
Aliexpress Phone Numbers and Emails
Customer Service Number:
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(408) 785-5580Alibaba Group US Office
Customer Service:
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+8 522 215 5100Alibaba Group Hong Kong Office
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+91 224 233 5233Alibaba Group India Office
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+88 626 602 9888Alibaba Group Taipei City Office
Aliexpress Emails:
Contact Information
Aliexpress Website:
Aliexpress Help Center:
Corporate Office Address:
Fax:
How Good is Aliexpress's Customer Service?
Summary of Aliexpress Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aliexpress?
Shipping and Delivery Question:
- “My things have not arrived and I want to know what happens”
- “You send the seller a wrong address for me”
- “Packages not delivered to customer”
Refund Question:
- “Because my wig ain't came and I been asked for refund and they STILL AINT GIVE ME MY MONEY”
- “REFUND”
- “To claim a refund of a a product that's didn't went home.”
Request for Information Question:
- “Questions about a order”
- “I had a problem ordering an fm transmitter antenna today! I need to know if it went through, using my card numbers.”
- “About a canceled order”
Payments and Charges Question:
- “Charged my card twice”
- “Made payment but system showing unpaid”
- “Charges on my credit card”
Account Question:
- “Login issue”
- “Disabled account”
- “I was hacked and need to talk with a human”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel order”
- “Cancel shipment i didnt Cancel”
Return/ Replace Question:
- “Change adresss”
- “Return item”
- “Return my money”
Product/ Service Question:
- “My printer isn't working”
- “Because I order and they did not delive”
- “Placed order and ain't get tracking #”
Cards Question:
- “Because you guys took money off my card”
- “Card issue”
- “I'm in Nigeria buy can't purchase good and can't pay also the master card is not connecting”
Staff Question:
- “I have problem but customer service not working.. not connecting with me. I buyed product but disappointed on my account.. Still not delivered me”
- “Problems with online customer service”
- “Chat Staff is Threatening to Not Give My Full Refund”
Website/ Application Question:
- “Website not working”
- “Made a mistake on website and want to clarify”
- “I can not get into your website. What going on with that”
Employment Question:
- “To get sure about legality of an online job I have been offered”
- “Email was deleted by job and now I can't find my order”
- “I want job inthis platform”
Other Question:
- “I not sure I think I'm scam”
- “Item hasn't come and it's been 2 weeks since due date”
- “Vendor scammed”
About
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AliExpress is online marketplace. AliExpress is a part of Alibaba Group. The company was established in 2010. Website carries more than 5,900 products from 44 industries. Its categories include electronics, mobile phones, apparel and accessories, home and garden, health and beauty and much more. The company also offers products directly from Chinese manufacturers, products on wholesale, promotions and dollar deals. AliExpress works with both buyers who purchase a single item and who order items in bulk.
Aliexpress is ranked 135 out of 521 in Auctions and Marketplaces category
Europe, Worldwide, USA, Other, Asia, Australia, UK, Canada
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