Contact Aliexpress Customer Service
Aliexpress Phone Numbers and Emails
Customer Service Number:
-
(408) 785-5580Alibaba Group US Office
Customer Service:
-
+8 522 215 5100Alibaba Group Hong Kong Office
-
+91 224 233 5233Alibaba Group India Office
-
+88 626 602 9888Alibaba Group Taipei City Office
Aliexpress Emails:
Aliexpress Contact Information
Aliexpress Website:
Aliexpress Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
21 - 23 MILL STREET, SE1 2BE, GB
14/F Gangnam Finance Center, 152 Teheran-ro
Gangnam-gu, Seoul 06236
Fax:
Summary of Aliexpress Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aliexpress Customer Service?
Shipping and Delivery Question:
- “Tracking a package a”
- “My machine arrived broken”
- “I want to know if you deliver to Canada”
Refund Question:
- “I haven't received my refund”
- “REFUND ISSUE”
- “Asking for my refund dispute”
Request for Information Question:
- “Question about order”
- “Need help with my orders”
- “No confirmation email”
Payments and Charges Question:
- “Payment”
- “Debit card not valid for refund”
- “Charges on my credit card”
Account Question:
- “Someone made an account with my email, and I've never used this site.”
- “My Account was hacked”
- “Retrieve account”
Activation/ Cancellation Question:
- “Cancel my oder”
- “Cancel orden”
- “Cancellation”
Return/ Replace Question:
- “About returns”
- “Return issue”
- “Return form not working on website”
Cards Question:
- “Credit card issues”
- “Add card”
- “Order that was order from my credit card was not authorized”
Product/ Service Question:
- “Order arrival”
- “New Aliexpress app isnt working cant place order”
- “I buy a item I never reserved but you still have my money”
Staff Question:
- “Unprofessional”
- “Customer service about my order”
- “I have a problem with your service”
Website/ Application Question:
- “COMPLAINT ABOUT THE SITE”
- “I placed an order for a ring on your site and it took my money but it says that the transaction never went through”
- “I ordered items and im not seeing them when i go to site to check my order”
Employment Question:
- “Seeking employment”
- “Becoming a promoter for aliexpress”
Other Question:
- “Want to make a purchase”
- “For my order”
- “Ordered items taking too long to arrive”
About
Shipping Service, Customer Care, Claim
Account, Profile, Marketplace
Pros: Low prices, Cheap, Good prices, Free shipping, Prices
Cons: Customer service, No customer service, Poor support, No way to contact them, Poor communication
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AliExpress is online marketplace. AliExpress is a part of Alibaba Group. The company was established in 2010. Website carries more than 5,900 products from 44 industries. Its categories include electronics, mobile phones, apparel and accessories, home and garden, health and beauty and much more. The company also offers products directly from Chinese manufacturers, products on wholesale, promotions and dollar deals. AliExpress works with both buyers who purchase a single item and who order items in bulk.
Aliexpress is ranked 126 out of 453 in Auctions and Marketplaces category
Europe, Worldwide, USA, Other, Asia, Australia, UK, Canada
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