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Contact Aliexpress Customer Service

How to Reach a Person at Aliexpress

Verified Contact Information

Customer Service Number:

  • 1-408-785-5580
    IVR / Automated System Only (No Human Option)
Call customer service

Customer Service:

  • +8 522 215 5100
    Alibaba Group Hong Kong Office
  • +91 224 233 5233
    Alibaba Group India Office
  • +88 626 602 9888
    Alibaba Group Taipei City Office
  • +865 712 688 8888
    Ant Financial Headquarters
  • +865 718 502 2088
    Hangzhou Binjiang Campus
  • +865 718 656 3839
    WhatsApp

Aliexpress Emails:

Legal
Intellectual Property Dispute Resolution
dataprotection.ae@aliexpress.com
Data Protection
enforcementenquiry@alibaba-inc.com
Privacy Inquiries
Send Message

Aliexpress Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Aliexpress Phone Number
1 (408) 785-5580
Average Hold Time
00:01:57
Average Calls duration
2 minutes
Most Popular Aliexpress Email Address
koreaprivacyrep@aliexpress.com
Aliexpress Live Agent Availability
59% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Aliexpress Customer Service?

Most Popular Number:

(408) 785-5580
IVR / Automated System Only (No Human Option)
Total calls: 103 881 Issues resolved: 2 955 Last call: May 18, 2026

The most common issues that Aliexpress consumers face and report related to the quality of products and delivery. Therefore, Aliexpress customer service provides its services over the phone to all users of their platform in order to quickly solve their problems. So, no matter whether you are a buyer or a seller, if you have any issues while using AliExpress services, you may reach out to the company support. To contact Alibaba Group US Office please call this Aliexpress customer service number: +1 (408) 785-5580.
To contact Alibaba Group Hong Kong Office call at + 852 2215 5100

Alibaba customer service team offers the 24/7 live chat option. You can find live chat right on the company’s website. To contact Aliexpress customer service chat you will have to go on the Help Center page on the website and click on the Chat Now button. You will be redirected to a chat window where you can get in touch with the company’s support representative and will be able to ask all your questions to a live person. You have to be a registered user to use the chat service.

Unfortunately, the company does not provide support with delivery and products via AliExpress customer service email, you can contact the company by writing emails regarding legal issues or data protection. You can contact Aliexpress via email at dataprotection.ae@aliexpress.com regarding any Data Protection inquiries.
If you have any legal inquiries please write an email at enforcementenquiry@alibaba-inc.com.

The customer service can be accessed through the Help link at the bottom of the Aliexpress official site. This opens the online Help Center, which features an automated " Eva " chatbot that provides 24/7 self-service for common inquiries. To connect with a live representative, clients may need to first engage Eva by typing their questions and following the prompts. Wait times for live chat vary based on volume. For the most efficient experience, have order details ready before contacting AliExpress support. Agents may not be available 24 hours. Using the self-serve tools as much as possible allows customer service to assist all inquiries better promptly.

AliExpress is an online marketplace owned by Chinese conglomerate Alibaba Group. Located in Hangzhou, China, AliExpress facilitates global e-commerce transactions between merchants and consumers without traditional retail outlets. The Alibaba Group headquarters address is 969 West Wen Yi Road, Yu Hang District, Hangzhou 311121, Zhejiang Province, China. However, AliExpress operates virtually worldwide through localized websites serving clients and businesses in many countries. As an internet-based platform, the company does not have physical store locations for purchases or to conduct an Aliexpress contact. All operations, for both shoppers and merchants, are conducted online.

PissedConsumer Club

Contact Information

Aliexpress Website:

Aliexpress Help Center:

Corporate Office Address:

Alibaba.com (Hong Kong Limited)
969 West Wen Yi Rd., Yu Hang District
Hangzhou, Zhejiang 311121
China

Fax:

+86 571-8656-1717

Summary of Aliexpress Customer Service Calls

110K TOTAL
CALLS
01:40 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Aliexpress?

Shipping and Delivery Question:

  • “Missing my package didn't put apartment number and they was unable to deliver my package to me”
  • “My package has not came in”
  • “Missing item”

Request for Information Question:

  • “Confirm payment”
  • “How do I make your adds come in in English?”
  • “Order confirmation”

Refund Question:

  • “My refund”
  • “My refunds”
  • “REFUND”

Payments and Charges Question:

  • “Payments”
  • “Doubled payment”
  • “Payment”

Product/ Service Question:

  • “No product received issue as of a week”
  • “Diy clock kit is not working x3”
  • “Product specification”

Return/ Replace Question:

  • “Address Correct but Failed Delivery”
  • “Returns”
  • “Issue with return”

Account Question:

  • “I can't log in because you can't verify me.”
  • “Verify order and purchase made today”
  • “Saids I have nothing in my account and my order is almost here”

Activation/ Cancellation Question:

  • “To see if order was cancelled”
  • “To see if my order was cancelled”
  • “Order canceled and didn’t get my money back”

Cards Question:

  • “The mailman sent back my order I want my money put back on my card tonight now if not I'm going to see about talking to my lawyer and then I better get it on more than that so don't give me no trouble put my money back on my card and everything will”
  • “Declined card”
  • “.money took off my card”

Staff Question:

  • “Customer service issue”
  • “Customer Service”
  • “Ñot happy with service”

Website/ Application Question:

  • “It say on yall app my stuff come on the 20 of April I still don’t got nun of my stuff call me back please for we sue”
  • “Can’t get into website”
  • “Ordered two electric bikes off your site company not supplying paid for products I need you to verify and check with this company please”

Employment Question:

  • “Orientation”
  • “I want a job there”
  • “Job shipping BMW, steering wheels”

Other Question:

  • “Quiero saber cuando llega mi compra”
  • “Money issues”
  • “Missing pages”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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