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Contact Aliexpress Customer Service

How to Reach a Person at Aliexpress

Verified Contact Information

Customer Service Number:

  • 1-408-785-5580
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Customer Service:

  • +8 522 215 5100
    Alibaba Group Hong Kong Office
  • +91 224 233 5233
    Alibaba Group India Office
  • +88 626 602 9888
    Alibaba Group Taipei City Office
  • +865 712 688 8888
    Ant Financial Headquarters
  • +865 718 502 2088
    Hangzhou Binjiang Campus
  • +865 718 656 3839
    WhatsApp

Legal:

ipr@alibaba-inc.com
Intellectual Property Dispute Resolution
koreaprivacyrep@aliexpress.com
dataprotection.ae@aliexpress.com
Data Protection
enforcementenquiry@alibaba-inc.com
Privacy Inquiries

Aliexpress Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Aliexpress Phone Number
1 (408) 785-5580
Average Hold Time
00:02:14
Average Calls duration
2 minutes
Most Popular Aliexpress Email Address
koreaprivacyrep@aliexpress.com
Aliexpress Live Agent Availability
59% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
View full overview

How to Contact Aliexpress Customer Service?

Contacts

The most common issues that Aliexpress consumers face and report related to the quality of products and delivery. Therefore, Aliexpress customer service provides its services over the phone to all users of their platform in order to quickly solve their problems. So, no matter whether you are a buyer or a seller, if you have any issues while using AliExpress services, you may reach out to the company support. To contact Alibaba Group US Office please call this Aliexpress customer service number: +1 (408) 785-5580.
To contact Alibaba Group Hong Kong Office call at + 852 2215 5100

Alibaba customer service team offers the 24/7 live chat option. You can find live chat right on the company’s website. To contact Aliexpress customer service chat you will have to go on the Help Center page on the website and click on the Chat Now button. You will be redirected to a chat window where you can get in touch with the company’s support representative and will be able to ask all your questions to a live person. You have to be a registered user to use the chat service.

Unfortunately, the company does not provide support with delivery and products via AliExpress customer service email, you can contact the company by writing emails regarding legal issues or data protection. You can contact Aliexpress via email at dataprotection.ae@aliexpress.com regarding any Data Protection inquiries.
If you have any legal inquiries please write an email at enforcementenquiry@alibaba-inc.com.

The customer service can be accessed through the Help link at the bottom of the Aliexpress official site. This opens the online Help Center, which features an automated " Eva " chatbot that provides 24/7 self-service for common inquiries. To connect with a live representative, clients may need to first engage Eva by typing their questions and following the prompts. Wait times for live chat vary based on volume. For the most efficient experience, have order details ready before contacting AliExpress support. Agents may not be available 24 hours. Using the self-serve tools as much as possible allows customer service to assist all inquiries better promptly.

Working Hours & Locations

AliExpress is an online marketplace owned by Chinese conglomerate Alibaba Group. Located in Hangzhou, China, AliExpress facilitates global e-commerce transactions between merchants and consumers without traditional retail outlets. The Alibaba Group headquarters address is 969 West Wen Yi Road, Yu Hang District, Hangzhou 311121, Zhejiang Province, China. However, AliExpress operates virtually worldwide through localized websites serving clients and businesses in many countries. As an internet-based platform, the company does not have physical store locations for purchases or to conduct an Aliexpress contact. All operations, for both shoppers and merchants, are conducted online.

Account, Refund & Others

Do you want to know whether you can get a refund if you change your mind after shopping on AliExpress? Ship items back to AliExpress within a certain period after your purchase and you can receive a refund. Many purchases on AliExpress are eligible for a 15-day free return shipping label. However, the timeframe and procedures for returns differ from vendor to vendor, so it is essential to check the exact return policy for each vendor. For more information regarding AliExpress's return policy and how to request a refund, check this page.

PissedConsumer Club

Contact Information

Aliexpress Website:

Aliexpress Help Center:

Corporate Office Address:

Alibaba.com (Hong Kong Limited)
969 West Wen Yi Rd., Yu Hang District
Hangzhou, Zhejiang 311121
China

Fax:

+86 571-8656-1717

How Customers Rate Aliexpress Support?

2.8 / 5
Poor

Based on 120K calls to Aliexpress customer support through PissedConsumer.com and 166 survey responses.

Total Calls
120K
Avg Call Duration
01:38
Issues Resolved
9%

Why Customers Call Aliexpress?

Top Reasons of Customers Calls

  • Shipping and Delivery 33%
  • Customer Inquiries & Issues 22%
  • Request for Information 11%
  • Refund 9%
  • Payments and Charges 7%
  • Product/ Service 6%
  • Return/ Replace 4%
  • Account 3%
  • Activation/ Cancellation 3%
  • Cards 1%
  • Staff <1%
  • Website/ Application <1%
  • Employment <1%

Shipping and Delivery

33%
  • "My package is not here and it says it is"
  • "My package is not dilevered and it says it is"
  • "I need to add a delivery address for my parcels to be delivered."

Customer Inquiries & Issues

22%
  • "it won't take my new mailing address"
  • "Reembolso"
  • "It about the smackdown tickets March 6th of this year of 2026"

Request for Information

11%
  • "How can I use Apple Pay to check out"
  • "information"
  • "I received an order regarding my name on it but i did not place an order from this company with my card details and I'm just wondering where this parcel has came from"

Refund

9%
  • "REFUND"
  • "I need my money back"
  • "Refund and cancel acct"

Payments and Charges

7%
  • "Payment"
  • "Discrepancy in price on ad and invoice"
  • "Fraudulent account"

Product/ Service

6%
  • "Would like to buy a moped"
  • "Messed up product"
  • "I didn't order anything"

Return/ Replace

4%
  • "Return"
  • "Trying to change Sizes on my orders sent to DAVINA ESQUIVEL"
  • "Have a return an item"

Account

3%
  • "i think my account has been hacked - i have proof i paid over 2 months ago - my order does not show in my cart and i got no email from you"
  • "That my ex used my account without my permission to order stuff"
  • "Account"

Activation/ Cancellation

3%
  • "Trying to cancelpart of my order"
  • "Cancel order"
  • "Cancel a order"

Cards

1%
  • "In my orders are missing.Except for 1 and things to my card, they're eddie, I never asked for"
  • "My card was used illegal without my knowledge"
  • "my card is declining"

Staff

<1%
  • "Customer Service"
  • "Completely unsatisfied with your company service and the way you have your customer service set up to hang up on people is unsatisfactory. I need to speak with somebody."
  • "I need a live customer service representative"

Website/ Application

<1%
  • "Can't order through website"
  • "I think I have been scammed on your website.."
  • "I I ordered some AI glasses from your website and then it said payment fared but my money"

Employment

<1%
  • "Orientation"
  • "I want a job there"
  • "Job shipping BMW, steering wheels"

Compare Aliexpress Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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