Contact Aliexpress Customer Service
Aliexpress Phone Numbers and Emails
Customer Service Number:
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(408) 785-5580Alibaba Group US Office
Customer Service:
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+8 522 215 5100Alibaba Group Hong Kong Office
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+91 224 233 5233Alibaba Group India Office
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+88 626 602 9888Alibaba Group Taipei City Office
Aliexpress Emails:
Aliexpress Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aliexpress Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aliexpress is 4087855580. 88% of consumers used this number to address their issues and concerns. Meanwhile, 67% of users reported contacting a real person successfully by dialing the phone number 912242335233.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Aliexpress may ask you for the following information to identify you as a customer: order id, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aliexpress Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aliexpress is 4087855580. 88% of consumers used this number to address their issues and concerns. Meanwhile, 67% of users reported contacting a real person successfully by dialing the phone number 912242335233.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Aliexpress may ask you for the following information to identify you as a customer: order id, first and last name or email.
People call Aliexpress mainly because of refund, request for information, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Aliexpress is koreaprivacyrep@aliexpress.com. 69% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Aliexpress Website:
Aliexpress Help Center:
Corporate Office Address:
Fax:
Aliexpress Customer Service Reviews
Even giving zero stars is a huge reward. Any orders have tracking numbers that show where the order is if it didn't arrive.
Despite this, they will still reject your orders asking for more proofs and then reject your claim.
Essentially, customer service will also provide the same information and reject it, making it a true waste of time. What you should do is give them a bad review and uninstall the app for good.
How Good is Aliexpress's Customer Service?
Summary of Aliexpress Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aliexpress?
Shipping and Delivery Question:
- “Never received order”
- “My order never arrived”
- “I didn't receive my refund”
Refund Question:
- “REFUND”
- “Refund issues”
- “For refund, i need actual credit in my orginal account”
Request for Information Question:
- “Status on an order”
- “Question about my order”
- “About my item”
Payments and Charges Question:
- “Payment didn't go through”
- “Purchase payment”
- “My debit card was hacked and used”
Product/ Service Question:
- “Dont work”
- “My product is not will come”
- “Product issue & supplier not helping”
Return/ Replace Question:
- “Return”
- “I need to return and item”
- “I want to return the items”
Account Question:
- “My account”
- “Account has been locked for no reason. Cant login”
- “My account was disabled”
Activation/ Cancellation Question:
- “Cancel a order”
- “Cancel order”
- “Need to cancel my 3 double orders”
Cards Question:
- “Issue adding new card”
- “I ordered clothes for my son and my card wasn't excepted. Why?”
- “My credit card is not working.”
Staff Question:
- “Customer service issues”
- “I need to speak I need to speak to somebody from customer service”
- “I realize customer service was just during their job. But they never give me the actual answer to my question..”
Website/ Application Question:
- “The site wont allow me to pay for an item”
- “I've ordered 2 keys on the AliExpress website on the 13th of august 2024 and it was meant to be delivered on the 20th of august 2024 and still never came and now it's the 30th august”
- “Problems with site saying I have 2 orders”
Employment Question:
- “Jobs”
- “I'm doing part time job in this company and I think there is some fraud with me”
- “I want a job”
Other Question:
- “Closed order everytime o try to order something”
- “I Oder perruque end I cancer then n'on bring back my in my icompte”
- “About what i ordered, i got a message that it was inbounded”
Compare Aliexpress To
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