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Hi. I got my item damaged, I tried to send some photos and videos, but it couldn't download or go through..

I have been requested another method to sent photos, but no one really cared..

And because l waited long time, i chose another option which is return and refund.

But then i found just to return the item it will cost a lot of money.. and there was no free return tracking number as well.

I need to know the policy if i got the item damaged and other pieces has cracks and some are missing as well, should i get the full amount without even returning the item and costing me fortune..

***It is not only 1 piece damaged, it more than 1 plus the big piece which is the face for the desk has big crack plus some item are missing..

Please advise ASAP.


User's recommendation: We need better communication method...

Preferred solution: Full refund.

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