Dispute Escalated but AliExpress didn't do anything

570 of 596 Aliexpress reviews

I bought a backpack 3 months ago. The product didn't arrive. I tried everything. I've talked to de store directly with the customer service with no success. I've oppended a dispute at AliExpress but nothing.

The company's name is Jack Jack and the product is this:

http://www.alibaba.com/member/cn1001203779.html

So I decided to escalate the dispute to AliExpress and the complaint is "Processing" for more than 3 weeks.

I've paid for it a longe time ago. The case is already with then, but I have no refund

I want my money back, or just send me my product, AliExpress.

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$55
Product or service
Backpack
Review category
Auctions and Internet Stores
review #475610
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570 of 596 Aliexpress reviews
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m3ren

Sep 07, 2014 #867051

Buyer protection is a big lie!

1 0 Reply
aronco

Jul 04, 2014 #835737

80 days and still I did not receive my order. no: 61855384298970
From aliexpress
Even No Local tracking details !!!
Did you send the order or only you charge me !!!
Please refund me now
From April to June I order from aliexpress 9 items and I got all with no problem, only order. no: 61855384298970 as a problem. Look like the supplier did not send it !!! Please refund me now How can you help, alixprees take the money, and they have time with my money, How can I connects AliExpress !!! the chat is robot, no telephone support, no email to support , only mechanism to take my / your many !!! The order is in to long time in status Dispute in Progress

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