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Update by user Oct 22, 2020

No response from Aliexpress , funds release to seller after weeks of emails and voice messages and empty promises fromCustomer service , you have. Jo protection from bad sellers they would release your money to themNo matter why they have done , been ignored Aliexpress total disappointment they don’t care for their customers

Original review posted by user Sep 22, 2020

A seller in aliexpress sold me an ebike, bike came with some damages

and defective, (throttle not working independent from PAS, constant beep when riding ) no English manual included or instructions on how to

operate the bike, contacted the store on aliexpress and seller reply only

once on how to turn on bike after that no more communication when

asked for a manual and instructions seller disappeared , open a dispute to

get a partial refund for repairs to already damaged bike to avoid the

process of return, aliexpress cancelled my request for partial refund

without my knowledge and enter me into a return that would cost me $300

for shipping when seller claimed free return shipping at this website , contacted Aliexpress about the reasons for this and seller

not responding not willing to help , they promised to me they would help me, after several days spent sending strong evidence of damages and all

texting with seller not responding Ali sent emails to seller and got no

response , dispute was about to be over and they told me to let the

dispute finished and make an appeal , all different

representatives I spoke by chat promised that they won't allow this behavior from seller and probably freeze store , I did appeal and ending result was from aliexpress to release the funds to seller after so much time spend and so

many empty promises from them, they allowed this thief of a seller to

keep my money and I end up now with a damaged , defective bike with no

response from aliexpress, called them several times , always voice mail,

messages left and never ever a call back or response from aliexpress via

email, they told me since I didn't return item they release fund to seller , I

am very disappointed , very upset about the way they handle this entire

thing, a seller who is going to keep doing this to usa customers and

aliexpress allowed to happened, the so called buyers protection is a piece

of trash , worthless, if I was you I would not purchase anything from

aliexpress unless you are willing to loose your money if something comes

wrong, I am making this story short , many more things happened with

empty promises from Aliexpress to protect their customers , Trashy

company , careless

User's recommendation: do not make any purchases for aliexopress unless you are willing to loose all your money.

Product or Service Mentioned: Aliexpress Customer Care.

Location: Miami, Florida

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