Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

Although I have had some success when ordering products from Aliexpress, ordering from JIANGLIANG was not one of them. I ordered a computer mouse, which arrived damaged.

Although I immediately notified the seller, all I got was months of useless responses, which was just a delay tactic, making it harder to dispute the purchase with Aliexpress' Buyer Protection. Although I provided 2 pictures of the damage, Aliexpress obviously could see them on a computer screen, because I lost the appeal -- supposedly I did not provide photos?????? In closing, please do not purchase anything from JIANGLIANG on Aliexpress. Also, let us all demand true customer service from Aliexpress.

At this time, you cannot even contact Aliexpress when there is a problem.

Try there "chat" service sometime to see what I mean, it is hysterical! Help spread the word about Jiangliang---avoid this store!!

Product or Service Mentioned: Computer Mouse.

Reason of review: Damaged or defective.

I liked: Affordability.

I didn't like: Claim buyers protection, Also, Item description inaccuracies.

Company wrote 0 private or public responses to the review from Feb 16, 2017.
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