Not resolved

I bought a new radio for my vehicle and it is defective. ALIEXPRESS and the company Jorge Car DVD co, ltd will not support the one year warranty they claim they have on their radios.

Aliepress customer service is a joke, they don't follow thru what they said they would do to help. The company refuses to return emails. All i was asking was for them to repair or renew radio so i could see the buttons light up at night time.

hopefully someone out there can help me get the company to honor their warranty and fix my radio. i have spent over 6 months trying to communicate to both the seller and and both do nothing

Product or Service Mentioned: Klyde 5kgl-7107 Car Dvd Player.

Reason of review: Poor customer service.

Monetary Loss: $350.

Preferred solution: Let the company propose a solution.

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Good luck with that,. i also had a bad experience on a $500 radio

They send a unit with the wrong cable, they said they would send the correct one, and nothing has happened, Ali Express just said we are reviewing the problem, but did nothing has been 5 months now, Agree do not ever buy through Ali Express and this company.

Seller will not reply to emails and Ali Express will not help

Los Angeles, California, United States #1282431

Have you filed a complaint for a refund with your credit card company?

Also file a complaint:

Federal Trade Commission

600 Pennsylvania Avenue, NW

Washington, DC 20580

Telephone: (202) 326-2222 Aliexpress and Alibaba have an address in the US. I hope this helps

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