Aliexpress - Escalated management side on seller side instead of being fairly
I purchased BP monitor from ali express seller (http://www.aliexpress.com/snapshot/6959301303.html?orderId=69693112533339)
, and to my surprised the monitor is scratched and its doesn't look like new item also its no label as shown in the product description, so I open dispute but the seller say refund only U$2, where I purchased it U$9.63 and after some chat the seller come with the option to refund full if only I send the item back to china myself bear the shipping cost, as I cant Accept so I open escalated the problem, 2 days after the aliexpress escalated management reply with only the option from seller (refund $2 or full refund after seller receive the send back item), and say the item still have value, its too obvious that the management is protect their seller instead being fairly. well I spend money for buy new item and not faulty item. as the measuring are never correct, I trying to show the photo which I took in just 2 minute different and also the product keep error.
its very upset to see the fact that aliexpress doesn't as fairly as the policies stated.
I have been purchase things from aliexpress since aug 2014 and after what has happened to me its doubt that this can be trusted anymore.
Reason of review: escalated management blindly side on seller.
Monetary Loss: $10.
Preferred solution: Full refund.
I didn't like: Escalated management bias, Escalated management side blindly on seller.