Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
1.0

I purchased a coat through AliExpress for my husband and it took ages to arrive due to Covid. When it did finally arrive I noticed that the bag it arrived in was not fully closed and the button had been done up over the bottom of the zip.

When I took the coat out of the packaging and undid the button, I found that the zip was broken with teeth missing from it at the bottom of the coat and so the zip could not be done up. I opened up a dispute with AliExpress which again took ages, only to be told that I could get half my money back if I kept the coat or send it back at my expense and get a full refund! How can they sell faulty goods and expect me to be inconvenienced and pay postage and handling on a coat that is completely useless!!

There is no one you can talk to at AliExpress just a robot that shoots back more questions at you without giving answers. VERY ANGRY CUSTOMER.

User's recommendation: Do not buy from AliExpress.

Product or Service Mentioned: Aliexpress Customer Care.

Monetary Loss: $41.

Preferred solution: Full refund.

Aliexpress Pros: I have oder a lot from aliepress.

Aliexpress Cons: Customer service is worthless.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Aliexpress Reviews

  1. 2657 reviews
  2. 897 reviews
  3. 525 reviews
  4. 227 reviews
  5. 162 reviews
Aliexpress reviews