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I purchased a coat through AliExpress for my husband and it took ages to arrive due to Covid. When it did finally arrive I noticed that the bag it arrived in was not fully closed and the button had been done up over the bottom of the zip.
When I took the coat out of the packaging and undid the button, I found that the zip was broken with teeth missing from it at the bottom of the coat and so the zip could not be done up. I opened up a dispute with AliExpress which again took ages, only to be told that I could get half my money back if I kept the coat or send it back at my expense and get a full refund! How can they sell faulty goods and expect me to be inconvenienced and pay postage and handling on a coat that is completely useless!!
There is no one you can talk to at AliExpress just a robot that shoots back more questions at you without giving answers. VERY ANGRY CUSTOMER.
User's recommendation: Do not buy from AliExpress.
Product or Service Mentioned: Aliexpress Customer Care.
Monetary Loss: $41.
Preferred solution: Full refund.
Aliexpress Pros: I have oder a lot from aliepress.
Aliexpress Cons: Customer service is worthless.