Aliexpress - Horrible customer service

So my story is I made a purchase a 1783.62 multiple items come to find out they divide those items into individual items and give each item an order number that made it much difficult for me to track down which order it was and because they do one at a time right so maybe me I made a purchase it was too much so it declined it so I took a couple items off to be able to purchase items that I want and when I went to go try the second time I accidentally push Google pay and it shows a card that I didn't want because I had a card on fire with them and I noticed that backspace and it went away but it still went through but and then it canceled because there's no money on that card and so when I went back got my plate my my check out list back I put in the right card it went through but after so many attempts those two attempts they the freezing the payment and they wanted me to verify the account the card that I use and a statement of my bank to show that it's me that it's mine and within those 24 hours I attempt it to upload these pictures to document and the and the card remind you that car that I was usually was the virtual card so I had to take a screenshot so when I go to click and verify or appeal that's what they have it as to verify your account is a pill verification so when I click that I went to the link to the page rush shows me to where I can post the the documents on so when I click browse pictures or dials pictures it wasn't letting me upload or select any pictures that I had on there was another difficult thing so couple hours went by then I decided to do it again and see what the hell was he letting me so I decided to call one of them and she got on the phone I explain to her I was everything's uploading my documents and all that and that time she let me upload the screenshots of it not letting me select any any pictures on my on my on my my browser and so I took a screenshot of that then I took a screenshot of the virtual car cuz she was accepting it I took a picture of the page on my bank where it shows your bank statements and all that that I had no files no documents available the account was new so I uploaded it and showed it to her in the chat cuz that's where it was only letting me she unders to my situation understood the whole process that what was going on and I was trying to verify my account to which I did cuz she took that inconsideration she uploaded and send it to the higher ups but by that time the like 20 minutes later I get a message on my email saying that in the saying that they came with the decision saying that I didn't make the deadline so for security presence the account the process the payment has been closed canceled and a refunded to my account 3 to 20 days

So I went off the rails cuz I provided a ownership letter of my bank saying that that is my bank and all this and that they are not accepting it still saying that the process has been made that but the refund hasn't yet to get to my account so I was having issues with him because anytime I did that I was uploading the wrong order number and they're only doing one order at a time when the purchase that I made was $1,700 $83.62 when I was doing previously they were saying that the account that we never processed your account we never got money out of your account it's been canceled it wasn't that so I took a screenshot of my bank accounts transactions showing that 1783.62 is pending meaning they took it out of my bank I was negative and I was I was in the negative but I was at zero balance after that purchase so it's kind of confusing how their system works because it's you make a big order but they divide the orders and give them each individual orders order numbers as two complicated it's like if I have an account with you guys can you guys pull all that out and see what was going on in my file and my profile or in my account no they want you to put in the work put in the right thing Make sure you're incorrect you're correct all that you're saying and doing so that kind of like made me aggravated and angry about the whole situation but knowing that I provided everything that I that they asked with me they had no they didn't work with me they didn't just give me the refund I wanted to make the purchase I wanted these items to come at a certain time in a certain day your gifts now I'm looking like a big old jackass another so many attempts to talk to somebody up above You know I'm saying like I had a track every order number that was due to be refunded I put them all and I screenshot it then paste up copied and paste them and then they tell me you have to do one at a time I'm like girl pick one because we're going to be here all night and be here all night until all these can be either stop prevent it or change the account cuz I end up having some problems with my bank due to it being you I got hacked fuzzling activity was going on so I closed it I personally closed my account I have the document to show that and then my bank stated that if any transactions it posits are pending to be deposited into my account it will be sent right back to the sender And I was trying to explain that to them to which I was trying to gain communication with somebody that can help me so I ended up multiple times but you know the screen the order numbers were smissing me up because anytime they send it to the higher up the higher ups keep saying this order never got purchase this purchase never got even processed I was like okay the wrong order number so I had to track those down like I said And so when I did I copy and pasted all those order numbers into the chat it was about like 20 to 47 items that was that b**** much of an order mind you so she said you got to pick one night at a time so I said pick one then pick one so she send me the little laying of the pictures I clicked it click both let's do this and I actually told her we're going to be here all night cuz we got to do that for every item that I posted there because not just one and I want all that either to be sent to a different account or provide me up credit a refund to be a credit in their system cuz I still want to purchase those items right The refund has it been processed they're not working with me they're treating me like I done something wrong and that they can do nothing about it I from what I've gone through with this AliExpress I feel like I should have You know the benefit of the doubt they've been very descriptive I provided everything that they asked of me proof evidence that identifies that it was my account it still is still there I have letter of ownership and I have emails between me and my bank saying that any deposits any transfers any credit that's going to be due to be depositing to my account we'll get sent back to the sender so all I want to do too fast in that process is to be able to get that credit back onto my account on *** and for me to make the purchases I don't see how difficult that can be You had the evidence to show that that is me that is my card my account there's no foul play there's no fraudulent activity going on there's nothing none of that but they're still saying that the refunds being processed and you got the pay attention to your bank because it is going to be deposited from 3:00 to 20 days from now