In the first, they will give you refund for smaller item in order to make you trust them and order more items. Once you order over $20. Then they will treat you like you are in China.

In here, I will tell you how you can get a full refund and what they are most afraid of.

“I ordered a yellow bag. But it came with dirty lines, green stained, tear off handles, many scratches, deep lines etc. Even the seller wrote back that there is problem with the bag after the seller saw the evidences. But this evil seller demand to return the garbage bag back to China with my own expense. Therefore, I filed a dispute. during the dispute, the aliexpress management team gave me a judgement for full refund without return the bag. I told them, i can return the bag if the seller send me return postage. Then the evil seller posted blue bag photos and wrote back to me, “why did you bought it even after you saw the pictures” So i wrote back “Why did you post blue bag photos while I bought a Yellow bag?” Then the *** aliexpress management team took the evil seller’s hand up high by changing their OWN judgement. Come one who changed their own reviews? The only reason the aliexpress do this because the seller is Chinese. I even wrote back to Aliexpress, “once you sell goods in the US, you must follow the US consumer law” But Aliexpress did not care. Therefore, I am telling all US buyer, if you need to file a dispute. Step 1. Just post photos as evidences and write your complains to Aliexpress dispute first. Step 2. You must file a dispute from your credit card company who are more fair and knows US consumer law. The reason you need to file a dispute to your credit card company is even main Aliexpress is located in China, they have their US company filed as an Aliexpress corporation. Therefore, US aliexpress cannot act like bully. So If you are US buyer, have your own protection by filing the issue to your credit card company. ALiexpress really hate when customer file a dispute directly to customer’s credit card company. Then Aliexpress will frozen your dispute directly to credit card company. However, Once they did like frozen dispute will result money back to your credit card statement right away by your credit card company. I use Chase. They are being fair and gave me the credit right away. Aliexpress is doing there business like US buyers are in China. so they use Chinese ruling for defective item has to be returned by buyer’s expense even if the sell sent you a defective item and the seller and aliexpress will force you take the partial refund by saying that there are still values. Still values!! that is their excuse for partial refund. As a concussion, You have to know your protection from your own credit card company. So follow my step and do not need to spent 30 days of unnecessary process of getting unfair judgement. They are the company who even change their OWN Judgement.

They have been prove that they are not trustable. I asked them WHY did you changed own judgement ?

They did not answer me back. I asked them why did you took the blue bag photos even if you do know that I bought a Yellow bag?

Why the innocent buyer has to pay more for the return shipping? they did not write back to me.

Product or Service Mentioned: Aliexpress Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $21.

Preferred solution: Full refund.

Aliexpress Cons: Aliexpress management team is not tustworth, Customer service, Fraud.

Location: Sunnyside, New York

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Agree, everyone should ban the alliexpres.


Totally corrupt outfit. Does not give refunds even when goods are returned to seller who keeps quiet about goods that were returned.


Please sign the petition posted at https://www.ipetitions.com/petition/stop-aliexpresscom-unfair-deceptive-and


I am going to involve my credit card company. Thanks!


NEVER buy anything with AlliExpress --You can't do anything from China with they sent you the wrong item or broken one.


They are a fraud the Ali express management team kicked me off the site for no reason when my order from the buyer was completely wrong . Ali express buyers are always sending me the wrong orders and when the orders are incorrect Ali express doesn’t care . They just care about their money and not about the customers .


Thanks for letting me know, I have to be really careful with this AliExpress


Thank you for the heads up! I almost ordered from them!!!!!!

I’ll go to Amazon and pay the little extra for no hassle! ..


It is important to note that these conditions are not related to foreign trading floors. If you order goods from abroad, then you will need to follow the conditions prescribed in the legislation of the country where the goods are sold from.


This company has the WORST customer "service" I've ever encountered!!! They want you to "chat" with them, but when you do, it's almost impossible to get a real live agent to chat with you.

And if you are lucky to get one, all they can do is write a whole lot of empty words that are never helpful or relevant to your complaint. If everything goes well with an order - grat!

BUT, if you get a defective item, or don't get it at all, you're very much screwed!!! BUYERS BEWARE!!!

@O. P

I agree with you

@O. P

Ali express really does have the worst customer service. I’ve seen .


Minor tiny defects. Not worth mentioning. There is no perfect product.


That’s crazy how do I contact who has my money cause they sent me 50cents from a 22$ orders I never gotten


Same happened. Seller purposely send me defective item then ask return on my expense.

Ali judge also *** with the evil seller. This is gamble selling. Seller gamble the sell either you swallow the sell or partially refund by saying that it's still having values, but the product is a whole product must be used as a whole thing.

After a lot of time on writing details and photos and making videos then their judgement is the final with whatever they want. Completely ***


Same problem here: The Supplier has sent, PURPOSELY, a wrong product and try to full me again. The equipment capacity is 32GB rom and not 64GB as described in title.

IT IS NOT EVEN POSSIBLE SO CHOOSE 32GB CAPACITY WHEN MAKING THE ORDER. Wrong description of the product purposely to fool distracted customers. Order made in SPAIN and the supplier proposes to return in CHINA, which also determines lack of ethics, BESIDES: COSTUMER SHOULD NOT PAY TO RETURN THE PRODUCT JUST BECAUSE SUPPLIER TRY TO TRICK CLIENT.

ALSO, Returns are for when we do not like the product and not when we are deceived. As a form of punishment and for lost time the supplier must reimburse the amount I requested 50% OF DISCOUNT FOR A PRODUCT I DIDN'T BUY.


Aleixpress is criminal fraud artists run and do not do business with them. I am out $423 USD they stole from me.

They are a very evil and know how to fight and scam you. Run and never do business with these crooks.


I'm in the same boat. After being sent a defective item, I was asked to return the item for a full refund.

So I raised a dispute and despite providing ample evidence to show that the item does not perform the function as described in the listing, rendering the entire item useless, AliExpress tells me the defect is MINOR. The dispute closed AUTOMATICALLY with a 25% refund on a completely useless, defective item.


I too went back and forth with these thieves over wrong $34 item they shipped to me from California and wanted me to flip for the shipping back to China. Finally left a last message shown here.

You are a PIRATE. And AliExpress is culpable by allowing crooks like you to use a corrupt Buyer Protection website that forces customers into a product return tunnel with no choices that are fair to the customer and leaves little evidence of your terrible business practices. Even you, with your corrupt moral code, would object to this method of customer abuse if the tables were turned. Shame on you.

And shame on me if I ever use AliExpress again. I can only hope that you will have to face judgement one day.


Just like many customer who bought something from Aliexpress.com, my item was not described. I contacted the seller and opened a dispute.

They have the audacity to ask me to ship the item back to them in order to get a refund. The seller stopped responding to my messages when I asked them to send me a shipping label.

Aliexpress customer service keeps delaying time by saying they will contact the seller. Three days past and nothing has been done.

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