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Not resolved

I have purchased recently a small tube preamp, which regrettably arrived incomplete, without the mains transformer, despite the seller's product description stating the transformer will be included.

I have tried to resolve the matter with the seller, but received only rudeness and insolence, he hasn't even expressed any sorrow.

The Aliexpress' dispute process is a joke - after a week I still have not heard from them, and when I try to contact Aliexpress, all I got is a robot writing back predefined, token sentences.

My piece of advice for the others - AVOID THIS PLAGUE AND DO NOT TOUCH ALIEXPRESS EVEN WITH AN END OF A LONG POLE.

Reason of review: Not as described.

Monetary Loss: $30.

Preferred solution: Full refund.

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