I have purchased recently a small tube preamp, which regrettably arrived incomplete, without the mains transformer, despite the seller's product description stating the transformer will be included.
I have tried to resolve the matter with the seller, but received only rudeness and insolence, he hasn't even expressed any sorrow.
The Aliexpress' dispute process is a joke - after a week I still have not heard from them, and when I try to contact Aliexpress, all I got is a robot writing back predefined, token sentences.
My piece of advice for the others - AVOID THIS PLAGUE AND DO NOT TOUCH ALIEXPRESS EVEN WITH AN END OF A LONG POLE.
This reviewer shared experience about not as described and wants this business to issue a full refund as the author lost $30. The author is overall dissatisfied with Aliexpress and uploaded a picture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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